supercuts.com Reviews
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2.7 / 5
Average user rating
579
Total reviews
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supercuts.com Reviews
Read real experiences from customers of supercuts.com.
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mikeymikeymike
April 12, 2026
I'm not picky about my haircut, but
I'm not picky about my haircut. It was ok. It's their payment and scheduling systems I don't like. I've been getting my hair cut at the Supercuts store in my neighborhood in Houston, TX, since moving here 8 years ago. Yesterday, I went to pay the $18.95 bill, but their system forced a choice of a 15%, 20%, or 25% gratuity, or not gratuity at all. Their 15% gratuity was over $4 instead of $2+. 20% would not have even been $4. So, I tried to enter $3, and it gave the lady a very generous $18 tip! She immediately thanked me for the very generous tip before I saw what happened and disappeared. Supercuts stole from me. It did not enter the $3, or go to a different screen, but immediately charged my card. I'm pretty furious about this deliberate overcharge through their system. The second thing was that tried to force a choice of choosing what gender I identified as. I won't do business with a company that wants their customers to not just approve of, but to also actively participate in the delusions of a few loud of people. I tried to contact customer service, but there is no email address and the phone number is an AI agent that can't do anything. Their webform allows complaints about individual stores and stylists, but I didn't want to embarrass her since she had nothing to do with it and thinks I'm an EXTREMELY generous guy. Based on these several interactions, the false choices, the stolen money, fake customer service AI agent, I've decided that I'll not go back ever again. I'll do business with above board real people mom and pop shops going forward.
Mike Doswel
April 10, 2026
Great place to get a haircut...BUT they…
Great place to get a haircut...BUT they never have enough people there to cut your hair. Definitely need to learn how to make a schedule
Donald Killmer
April 9, 2026
The stylist (Jerold) was very…
The stylist (Jerold) was very professional and made me look great (as great as was possible) Much better experience than I expected!Thank you!
Benjamin Calarco
April 2, 2026
Never Going Back Again
After 4 years of coming here and recommending to my friends and family, I will no longer step foot in this shop.I used to come here, and pay a little more, instead of Naval Base Bremerton shops, because the cut was always nicer. Now the quality you receive is a god-awful joke.Today I walked into the shop and asked for a fade from 0 and 1/4 inch off the top, the same haircut I have received from multiple barbers here for 4 years.The first thing that was said to me was "I don't feel comfortable giving fades from zero, can we do it from the guard instead." This is the second time, from two different barbers, I have been told I could not get the haircut I normally get.Today was the second time. I came back today to try and give the shop another chance, but was completely and utterly appalled at the cut I received.I ended up agreeing to the cut from guard. My "fade" was done in 30 seconds. My 1/4 inch off the top was 9 snips of a scissor. The barbers hands were shaking the entire time.After about 5 min (2 minutes of actual cutting, 3 min were answering phone calls on the store phone and checking in other guests) my barber turned me around and handed me the handheld mirror.I thought they were joking.The sides of my hair was gouged in multiple places, there was no fade. It was just the guard all the way to the top. Not to mention the top of my head was super uneven.I asked that they fade the sides of my head. They looked at me like they had no idea what I was talking about. They took the clippers with what looked like a 3 on them and very quickly (<15 seconds) went up and down the sides. No fade at all.They then gave me the mirror again to ask how it was. Honestly I was in a bit of shock. I have never received a haircut that horrendous before. I asked one more time for them to fix the sides, even though I knew it was a lost cause. They just gouged my hair again multiple times over the course of 1 min.I paid $28 dollars to get my hair completely destroyed from a "professional" barber just to now be trying to fix it myself at home.Like I said at the top, I will never, ever be coming here again. One mistake is ok, it happens, but when this type of thing happens multiple times with the store, it is a pattern.Though I am quite angry, I do not blame my barber, I blame the management that allowed this to happen more than once in the first place.I should just used my $15 Amazon clippers on myself at this point.
Jim Crowl
April 2, 2026
Will not return
The shop I have gone to for many years closed so I am trying various barbers each month. They have all been within a couple dollars price wish. Supercuts was in the middle. The shop wasn’t busy and had 2 barbers on duty. The customer before me had been there a week prior and was having her hair done again as they left her bangs way too long.My haircut was a typical businessman’s cut, and the stylist was one of the quickest I’ve seen. However the cut was not impressive. Despite mentioning that it grew fast it was left too long and the sides uneven. I shouldn’t need to fix the haircut at home. My person was not very talkative or welcoming, but the other person on duty seemed to be friendlier and comfortable dealing with the public. I am not planning on returning.
Lynne Carnaby
April 1, 2026
Lynn at supercuts metro centre did a…
Lynn at supercuts metro centre did a fabulous job I have very thin hair and she gave me a beautiful hairline bobExplained everything to me about my hairCant wait to go back Thanku lynn you are super
Barbara L
March 30, 2026
Their phone number goes to voicemail!!
Their phone number goes to voicemail!!! Over and Over! You can’t find out the status if the person that cut your hair is there or not. Please fix your phones.!!!
Catherine Carter
March 24, 2026
Requested shoulder length ended up with…
Requested shoulder length ended up with ear length cut now I have to wait three or four months before the crap goes out holy crap and summer is coming
Roberta Allen
March 16, 2026
No returns or refunds. Smelly products
Sadly, Supercuts does not allow returns on products. I am unhappy with the Paul Mitchell hairspray because it smells bad. I dont like the Kendra spray leave in conditioner because it is awkward to use and had high levels of overspray. I used both products once and was denied a return. Unhappy, disappointed, and won't buy product from Supercuts.Beware!
ll ll
February 18, 2026
I have shoulder length hair and I went…
I have shoulder length hair and I went to Super Cuts for a trim and walked out with a buzzcut 👍
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