sweetnight.com Reviews
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Join 104+ users reviewing SweetNight Mattress, Furniture and Sleep Solutions. Read verified ratings and real customer experiences on sweetnight.com before you order.
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3.9 / 5
Average user rating
104
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for sweetnight.com.
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sweetnight.com Reviews
Read real experiences from customers of sweetnight.com.
Brands may not incentivize or pay to hide reviews.
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Joel Kendall
March 13, 2026
Great Quality
Well the mattress I purchased was not good for me, I've had 4 spinal surgeries and gave it a try, the mattress itself is built great and is very comfortable, but not my comfort level, also the customer service team is absolutely amazing.
BC
February 26, 2026
100-Day Sleep Trial Refund is fake
We bought a king mattress, knowing they offer the "100-day sleep trial" policy for return. We kept it the recommended 21+ days to settle in. We went back and forth for a week via email as they tried to not offer the refund. Then asked us to donate it and supply the with a signed letter. We done that. Then their "support" team STOPPED replying to my emails. I've sent the letter 8+ times and they've replied maybe twice and they tell me they can't locate the attached PDF signed letter. It has been over a month and they've stopped replying. Phone # for support goes to a voicemail. You'll never actually speak to anyone. None of their social media pages will reply. If I could give their support team less than 1 star, I would. Currently 45+ days now since our refund ticket was opened, still no resolution.
ROGER QUINTERO
February 1, 2026
Sweetnight Mattresses are excelent
I originally purchased a personal (twin-size) Sweetnight mattress and was so impressed with its quality and comfort that I recently decided to upgrade and buy a Queen mattress as well. Both mattresses have been incredibly comfortable and well made — I sleep much better now!I did have a small issue, but Sweetnight’s customer service was excellent: Ruthie was very professional. They were quick to respond, very helpful, and made sure everything was resolved smoothly. Overall, I’m very happy with my purchase and would definitely recommend Sweetnight for their comfort, quality, and great customer support.
Stephnie McNulty
January 21, 2026
Very pleased with ordering
Very pleased with ordering, delivery and mattress.
Patrick Dempsey
January 2, 2026
Not reliable!
I ordered a queen mattress on December 19th. Through many calls and emails, I sit here at home with still-no mattress. I was told that because of the high volume they are busy. Really? If you can't fill orders, don't say you'll ship within 2 to 5 days. I ordered vinyl custom made covers for my gazebo on the 22nd of December. They arrived today from Dubai.
Beverly
November 30, 2025
Amazing Service
My husband and I had issues with our mattress that we purchased 3 years ago. I called SweetNights customer service and explained our situation. Representative asked for some information and once submitted I was almost immediately contacted with a resolution. They replaced the mattress with one of my choosing. I have to say the customer service was equal to Amazon. Wonderful Customer Service, delightful interaction, competent staff, excellent communication and totally service oriented.
Joe Manzella
October 18, 2025
A great company to deal with and they…
A great company to deal with and they stand behind there products if you have an issue .Ruthie was great in handling all my needs
Justine Maendel
October 15, 2025
great customer service
great customer serviceAlthough I was initially unhappy with the softness of the mattress I ordered, Sweetnight worked with me to get a replacement at no charge that I am very happy with. Even though I initially purchased through Amazon, contacting customer support was easy and the end result is great.
Zahra Winfield
July 9, 2025
Amazing customer service!
This company has amazing customer service. They are kind, quick and listen to your concerns. They hold true on their warranty and are an honesty company! I love my new mattress! It’s so comfortable and I’m so happy with a goodnight sleep!
David Zabotto
May 27, 2025
Great products and efficient customer…
Great products and efficient customer care center
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