switchcraft.co.uk Reviews
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Join 223+ users reviewing Switchcraft. Read verified ratings and real customer experiences on switchcraft.co.uk before you order.
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2.2 / 5
Average user rating
223
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for switchcraft.co.uk.
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switchcraft.co.uk Reviews
Read real experiences from customers of switchcraft.co.uk.
Brands may not incentivize or pay to hide reviews.
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J, Liverpool
September 23, 2025
Got an email saying they had initiated…
Got an email saying they had initiated a switch 6 weeks ago to a company I hadn't asked for, at an old address where I no longer pay for the utilities.
Yaw
August 28, 2025
Customer care was good got a good deal too
Happy with the service
Ian Portman
August 27, 2025
I don't no what ya like ?
I don't no what ya like ?
Darroch Penman
August 13, 2025
I did not want to swap provider
I did not want to swap provider. You just took it upon yourself. Never would I recommend this company.
Mark
August 6, 2025
Avoid
Switchcraft offered me a switch in utility supplier via email. I had the usual cooling off period etc.I replied within 2 days of receipt of the email saying please don't, not interested.I finally got a response after my 4th email saying although I was still in my cooling off period they couldn't do anything as they are a third party.I've had to contact the new supplier to explain the situation and reverse the process, which they hopefully will.They told me that they are having lots of issues with companies such as this.Aggressive selling tactics, rubbish customer service. Minus 100
Bethany
August 5, 2025
Potential GDPR breach from a company I have only just heard of.
I have never used this company before and despite them only having my address and not my name I have had two of my energy accounts closed and switched without consent. My data has been shared without my consent to multiple third parties because of this. I am now starting a complaint around mishandling of data under GDPR. Do not use this company, they will keep switching accounts of any person who lives in your property in the future without their consent. This has happened twice since 2023.
Rosemary Prince
August 4, 2025
They switched my partners account and…
They switched my partners account and he had to pay fees for braking my contract, I had asked them not to switch me.After hearing this I unsubscribed from them and they still tried to switch my account, luckily I noticed and contacted my supplier and they put a stop to the change over.Will not use swichcraft again.
Geoff Taylor
August 1, 2025
Switched when told them I didn't want to switch
I was switched from my present utility provider within 24 hours of recieving the message from Switchcraft that they had found a "better deal". I had replied that I didn't want the switch and yet they still went ahead and switched. I have now had to email the potential new supplier, talk on the phone to my current supplier and, yet again, email Switchcraft to instruct them not to procede. I'm quite angry with the way they have operated.
Farnoush Amini
July 31, 2025
I tried to cancel my new account straight away by emailing you. There was no answer and the next day I received an email from EON welcoming my new account. Absolutely unacceptable
I tried to cancel the next day by sending an email in response to your email as instructed but I had no response. The next day new provider contacting me with my new account details. This is absolutely unacceptable
Olivia S
June 26, 2025
I was with look after my bills…
I was with look after my bills previously but they closed. Switchcraft seems to do the same job to a good standard.
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