tacticaldistributors.com Reviews
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1.8 / 5
Average user rating
2295
Total reviews
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tacticaldistributors.com Reviews
Read real experiences from customers of tacticaldistributors.com.
Brands may not incentivize or pay to hide reviews.
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Matt Dolan
March 11, 2026
Terrible unresponsive customer service
Terrible unresponsive customer service. I ordered an item through them, my payment application automatically filled in an old address and I didn't catch it until the order was placed. I immediately called the company, only to get a "the mailbox is full" notification. I then immediately emailed the company and it took them 2 days to email me back, and they emailed me 2 minutes AFTER I got an email confirmation that my item had been shipped already. They the told me I had to call UPS to change the delivery address. Upon getting in contact with UPS I was told that only Tactical Distributors could change the delivery address so I emailed them back, and told them to CALL UPS to get the delivery address changed. A full day later they emailed me again and said they could only pull it back with a screenshot of the UPS app. Clearly they hadn't called UPS like I'd requested. Now I have a package going to a completely different town. I'll never order through this company again.
Mason
November 13, 2024
Errors in order but fixed by their top quality Customer Service
I ordered the GBRS Group flannel in a large size but received a medium, not due to any error from Tactical Distributors, but because of GBRS Group’s packaging. The support team at Tactical Distributors was quick to respond, sending me a return label and a replacement flannel. Unfortunately, the next flannel had the same issue.I spoke with Joseph over the phone, who seemed genuinely concerned. He mentioned that this might be a larger issue and assured me that he would have the warehouse check through the flannels to see if there was a broader problem. Joseph also put in the system for a new shirt to be ordered and stated this time they would ensure no error.Overall, the experience was very professional, and it was clear they truly care about their customers. I’ve been doing business with Tactical Distributors for a while now, and this is the first issue I’ve encountered. I’ll continue to be a customer because they are a fantastic, hardworking company.
Sam
August 22, 2024
OVER 2 months, countless emails and only PARTIAL ORDER RECEIVED!
Placed an order with a value of over $500 in May. It's taken 2 months and countless amounts of "chase-up" emails only to have one wrong item sent and then explained that it was out of stock and due to high volumes of orders they could not update the warehouse stock online (this item is still in stock on the website). Took a further 2 weeks for a refund after having to email twice again. I purchased 5 other items. Only 2 have just been received with no update on the remainder items. I am constantly emailing them with a high delay in response and no clarification. I was told the items would have been shipped "today asap" which was over 2 weeks ago.. as stated, since then I have only received 2 of those items.I have been receiving reply emails from Edmond!I will be using all other social media platforms to review this company!HIGHLY unprofessional and DO NOT take customer orders with priority.
Robert O’
January 31, 2024
Buyers Beware… Horrible Customer Service
Buyers beware! If you want to receive the sale item you order, you better purchase more than one item. During the arcteryx close out sale, I immediately placed my order and paid for a jacket when the sale went live (within minutes). A lot of items sell out fast in the close out sales. I then referred a few friends to the site for the close out sale. A co-worker ordered the exact jacket (same size) and several other small items hours after I did. Several days later my coworker received the jacket and approximately a week later my order was still showing unfulfilled. I contacted a customer service associate who advised they fill all orders that have multiple items first and not by when the order was initially placed. He followed that with “they do weird things at the shipping facility”. He then said my order was still waiting to be filled but the system was showing I would receive the last one in my size. Needless to say several days later I receive a BS e-mail stating that due to a large amount of people ordering the same jacket, at the same time as me, they couldn’t fulfill my order. That was a blatant lie… exact time, definitely not. The tactical distributor slogan is “Best customer service in the Biz”, believe me when I say that couldn’t be further from the truth. They will lie to you. Be better TD.I notice they are quick to respond to the negative reviews that are in reference to the wrong company but not the ones that are in fact in reference to theirs.
Dominique Mitchell Meiring
April 4, 2023
worst company to use...0 stars
This is by far the worst company to do business with. A bad experience from beginning to what is still to be ended. Only after you order and pay do they tell you the item is out of stock or on backorder...which is supposed to take 14 days. All emails are handled by a robot. Order took 7 weeks to arrive at tdsa, then the quote and payment for shipping was suddenly not enough and had to pay more shipping (double), and then eventually after 8 weeks from order date the item arrived. Now it is not what we wanted, we are battling to get it returned. Have to pay for all the return shipping, and still pay and admin fee, and they will evaluate whether they will credit us or not. I emailed complaints, no reply. WHAT TYPE OF SERVICE IS THIS? I WOULD NEVER EVER RECOMMEND THIS COMPANY. I HAVE YET TO SPEAK TO A HELPFUL HUMAN. The saga of whether I will get a refund or not remains to be seen.
Maurice Johnson
January 4, 2023
This company does not care if you don’t…
This company does not care if you don’t get your product and never responds back. Their “best costumer service in the biz” at the end of their emails are full of crap. I will ensure none of my friends deal with them.
Amanda Abney
December 28, 2022
If I could give 0 stars I would
If I could give 0 stars I would. Ordered a LS shirt, but got the wrong item in the mail. The packing slip had the correct item on it, so I’m assume the items got switched during packing. Contacted customer service several times, several different ways. It’s been well over a month and absolutely no contact from them. At this point I just want a refund. The shirt that I purchased was more expensive than the shirt that I actually received. I will never shop here again nor will I be recommending this shop to anyone.
Peter Haessig
December 4, 2022
Truly one of the best companies to have my business.
Where to even start, this company is straight up amazing. All my orders through them have been great and delivered in such a timely manner. The products they have are nothing but the best. And their company logo is one of the greatest. Always get compliments when wearing their logo. Don't wait to buy from them they usually are the best price for items as well. 5 stars isn't enough for this company 10/10
Isaiah McClellan
September 17, 2022
Great Customer service
I bought a GBRS hat from them and my money got refunded. I emailed asking why and it was because the last one sold right before I ordered it so it went out of stock. They got back with me quickly and refunded my money. I ordered another hat and they had it packaged and shipped that day. Received my package on the 3rd day after ordering. I have no complaints and will definitely buy from Tactical Distributors again.
melanie visser
June 14, 2022
PATHETIC
Have been waiting 2 months without any reply on why takes so long. Will not recommend and will definitely never buy from them again. Pathetic!!
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