telus.com Reviews
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1.2 / 5
Average user rating
2607
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for telus.com.
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telus.com Reviews
Read real experiences from customers of telus.com.
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Mehr
April 12, 2026
BOYCOTT
BOYCOTT. CANNOT RECOMMEND THEM LESS. Please steer clear of this scam company, I know you may not have a lot of options but this is HANDS DOWN the most dismal service I have ever experienced. Not the workers but the entire corrupt structure of the company. It has been nearly impossible to cancel my plan. I would give them 0 stars if I could.
Jose Lopez
April 11, 2026
Absolutely garbage service
Absolutely garbage service. Highly would not recommend Telus to anyone ever.
Nicola Bevacqua
April 10, 2026
Horrible
Horrible. Made me talk to ai just to make me wait 5 hours to not solve my problem
Lee Lawson
April 9, 2026
Full on lies
Full on lies. My bill went up because I didn't renew. I renewed on the premis my bill was supposed to go down then it was even more than the last bill by a significant amount plus I was charged on top for new equipment. Shills. I'm a Telus customer.
Ivy
April 9, 2026
Terrible experience with Telus
Terrible experience with Telus – website glitches and slow supportI’m extremely frustrated with Telus. I’ve been waiting over three weeks for my refund, and the process has been a nightmare. I’ve spent hours on the phone, spoken with multiple representatives, and submitted several disputes, yet nothing has been resolved.The website is full of glitches – support case links do not work on multiple devices or browsers, making it impossible to track my case. Communication is slow, and it feels like my time is not valued at all. This experience has been incredibly frustrating, and I cannot recommend their customer service.
H
April 9, 2026
I have all my services with Telus, very disappointed
I have all my services with Telus, I spent hundreds of hundreds per month with Telus and everytime I try to call customer support it’s never helpful. All they do is try to redirect you to the app, I don’t even know where they find these people to hire at the call center. They’re so useless and run around questions or act like they don’t know anything, just today I had a representative give me attitude since I said I wanted to get a cheaper plan, he then made me wait on the line for 20 minutes and came back and said “I have an emergency so I’m going to hangup I’ll have someone call you back in 10 minutes”. Never got a call back obviously! I’ve never had a good experience and their AI bot when you first call is the absolute worst you have to answer a load of questions before it even tries to connect you to someone real, I’ve noticed whenever I say I want to add a service or spend more money the connection to a real representative is almost instant but if I ever say I want to cancel or change something it takes 30+ minutes of wait time. Really interesting they only care about taking your money. Honestly thinking about completely cancelling all my services once my contract is up smh. Very surprising way to treat a customer that spends that much every month and has all their services with you.
LB
April 7, 2026
Worst service one can imagine from a…
Worst service one can imagine from a telecom company. I have been a telus customer for a long time. Today I called to inquire about my service agreement. First it was responded by robot, after several minutes of auto responses, I managed to speak with a representative. He took over 30 minutes to answer my simple questions. Then he transferred to another department and I am forced to listen boring music for over 48 minutes and no response. It is extremely frustrating.
Dan Ostler
April 7, 2026
Telus fail.
Telus services are ridiculously overpriced. I have internet, phone, TV and home security. Cost is in the area of $350+/month. Customer service is a total fail. Their website is a bewildering labyrinth of advertising, up sell, and cute animal pictures but nowhere to get an answer to a question. You just go around in circles wasting your time. You can't get in touch with anyone. There are no phone numbers, no email address's. You must talk to a robot that doesn't offer any useful information. Clearly their attitude is "give us your money, but don't bother us. We don't want to hear about any issues." I can't even figure out how to tell them I want to close everything and go somewhere else.
Heather
April 6, 2026
Headaches and problems a plenty
For starters the salesperson lied about what I was signing up for in order to close the deal. They promised everything on one bill, it was a lie. They promised a security service that would bring me peace, it did not because the internet telus provides isnt strong enough for the security system to be reliable. Billing issues all the way from first bill and customer service reps with no clue on how to resolve. Best thing I ever did was leave Telus and they make that process take a couple days!
HANI Sati
April 6, 2026
Biggest (SCAM ) company is telus…
Biggest (SCAM ) company is telus mobility they offer you an iPhone devicea for free off charge and it turned up as a contract, which is never mentioned that , the offer was because I been with them couple of years and then they called me and they offered me offer for the two device which is they were used anyway I never asked for as an offer and after a couple of months when I moved to different company because the service is really bad and their communication is really bad. I moved to different company and then I see my bank account. They charged me 1031.69 one thousand dollar thirty one dollars , oh you had a contract for devices which is I never asked and I had no clue on the person called me and offered me these two devices. He never mentioned nothing for a contract is free charge because you’ve been in a good client with us for the last couple of years and then now it turned up. Oh it was a contract as soon as you cancel you’re gonna have to charge you I called them and I was talking to them for a one hour. They never find a solution. They want me to find a solution for them.
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