tennisexpress.com Reviews
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3.5 / 5
Average user rating
1881
Total reviews
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tennisexpress.com Reviews
Read real experiences from customers of tennisexpress.com.
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Samuel Oh
March 9, 2026
Worst customer service
Worst customer service. I had to return the racket twice because it was damaged from stringing department. I bought it new and get the items twice damaged. Quality control is poor and would not recommend to buy it here.
gregory plein
March 8, 2026
Horrible paid for tennis racquet for my…
Horrible paid for tennis racquet for my child Dec didn’t get it until March !! Diasaster rip off how can they do this rude on phone laughed at me while my kid had no Raquet for Christmas do not buy here from them !!!
jeanna wong
January 31, 2026
No worse purchase experience than here
No worse purchase experience than here. Bought a string racquet, and also paid for a set of string. However, when I receive the racquet, it was unstrung with a set of string. I had to pay extra money to make the racquet work for match in two days. I bought other racquets from different online stores before. Tennis express is the only one shocked me.
COACH DW
January 24, 2026
TENNIS EXPRESS IS THE #1 TENNIS STORE
I have shopped at TENNIS EXXPRESS for 15 years. I have spent thousands of dollars on their high quality tennis gear and rackets. If you need any tennis related equipment or clothing, TENNIS EXPRESS is the best online store available. I highly recommend TENNIS EXPRESS to all players and coaches.
Ryan P.
January 10, 2026
My order was canceled without…
My order was canceled without explanation. Don’t bother to order.
Turner C. Moore
August 6, 2025
Do not recommend - unreliable retailer
I bought a tennis jacket and pants warm up set on July 8. The pants shipped but no jacket. I emailed them on July 20 requesting tracking for the jacket but no reply. On July 25 I got an email saying the jacket had shipped, but on August 5 it still hadn't arrived. Sent another email and called - was told that the item never shipped and is actually not in stock. The result is that I'm stuck because I'm playing at a club that requires all white attire, I ordered the jacket a month in advance but it's not here and I'm scrambling to find an alternative. Tennis Express sent a misleading, erroneous email two weeks ago saying the item ago finally shipped when it was never in stock - very poor. I have no confidence in their truthfulness, responsiveness to customers, or ability to fulfill orders. Do not recommend.
Gabe Bevan
July 31, 2025
16 Days of Silence and Out of Stock
I ordered Babolat shoes on 7/15/22 through the Shop App. I never received any shipping info or order status updates. I called 16 days later and they do not have the shoes in stock and never bothered to notify me. Terrible customer service and no communication.
Yusuke Sasaki
July 24, 2025
Horrible Customer Service
Horrible Customer Service. I bought 3 clothing items from the 4th of July sale. They never sent me out any tracking number or any communications for 2 weeks. Then I had to call them to ask them for the status ofd the order. They told me that 2/3 items were sold out. I expected a cancellation of them since it's their "final sale" but they just went ahead and sent 1 item without even notifying me. Also, I had to call in them to "cancel" my "sold out" item to even retrieve a refund? Also, while I was on the phone I was asking for a return label, yet they told me you can do it online? What? I am talking to you on the phone and you know my situation. Why would I need to go backwards another 10 steps? LOL
Asuman Booth
July 18, 2025
Ordered July 6th
Ordered July 6th. As of July 18: no shipment, no communication, won't answer the customer service phone number, won't response to customer service emails. No choice but to reverse charges on credit card. One star is one too many.
Luis Rafael
July 18, 2025
Do not buy for the foreseeable future
As other posters have said, do NOT expect to get your order any time soon. They're implementing a new point-of-sale system (at least according to their customer service reps), I placed an order on july 1st and over two weeks later I have yet to receive an update. You can't even cancel the order through them as they require you to call, but nobody answers the phone. Terribe service.
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