tentree.com Reviews
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4.7 / 5
Average user rating
342
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tentree.com.
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tentree.com Reviews
Read real experiences from customers of tentree.com.
Brands may not incentivize or pay to hide reviews.
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Dean Nuell
April 2, 2026
Surprised with my surprise
Firstly I had ordered their surprise box but had ordered as a size small. When it arrived I opened it and before realizing that all garments were size small, I found all the garments to be excellent. I had 2 T shirts, a jacket, a hat and a pair of shorts. I sent a reply email to Tentree saying I had ordered the wrong size and they allowed me to return everything free. I then ordered a second box in my proper size and was even more pleased with what was inside: a flannel shirt, hat, shorts, pants and long sleeve ribbed T shirt. The quality is excellent as usual.
E Migué
April 2, 2026
Very good customer service
At first, I was reluctant to order from a company with no telephone number to reach for customer support (I am from the old School😉). However, I have to admit that I am extremely satisfied with the service provided to me by Isabella at customer service. And on top of this, I love my Lookout Long Puffer🥰. Very good value for money!
Margaret D.
March 24, 2026
I received a beautiful tentree wool…
I received a beautiful tentree wool sweater for Christmas from my husband. Unfortunately it had a defect - and I sought out customer service for a remedy. They were quick to respond and guided me through the process to fix my issue. Wow- incredible service from Isabelle and the outcome was more than I ever expected!!
Heather Bird
March 14, 2026
Love this company
Love this company. Have been rolling the dice on the mystery boxes for a couple of years now and the experience has been great. Have also ordered items off the website. The customer service is fabulous. Highly recommend.
J K
March 14, 2026
Love the mystery boxes
Love the mystery boxes! Got some great sweaters and even a jacket! I find the value way more than even the advertised discount.
MLK
March 13, 2026
Great clothes and great quality and good customer service
Great clothes and great quality. We had one issue with mislabeled hoodie and it was fixed right away. Customer service is smashing.
Stephen Fleming
March 9, 2026
I got a Mystery Package containing five…
I got a Mystery Package containing five different, high quality items. I am very happy with Tentree
XXXX
February 16, 2026
I ordered two long puffer jackets and…
I ordered two long puffer jackets and they are amazing! They are super warm and so soft. I especially love the lined inside pockets and sleeves. Their customer service goes above and beyond to make sure you are happy with your purchase. I had to exchange a size and it was so easy! High quality, good for the environment, excellent customer service... what more can you ask for!
Stephen
February 6, 2026
10Tree Loyal
Purchased 3 t-shirts as spontaneous gifts for my boys...1 for Dad too. They arrived thoughtfully wrapped. However, upon opening and inspection I noticed a stain on 1 item. Contacted CS and they promptly replied. The communication was very polite. The 10Tree team made me feel valued and my issue was resolved in a matter of a few days. The entire experience reaffirmed why 10Tree is one of my favourite brands!
Kim and Mike
January 27, 2026
Great quality and exceptional customer care!
Wow! I’m a new loyal customer and you should be too! I purchased a Beatty Moone bag for an upcoming trip. After getting a delivery notification, but no package, I contacted Tentree Customer Care for some direction. After some real-life Sherlock Holmes investigating with USPS, it was discovered that my package was incorrectly delivered by USPS to someone else on my street, who chose to keep it and not forward it. When I reached out to Tentree Customer Care to update, Isabella surprised me and sent a replacement bag free of charge! Thank you for restoring my faith in humanity! Love the product quality and what your company stands for!
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