the-house.com Reviews
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3.2 / 5
Average user rating
2288
Total reviews
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the-house.com Reviews
Read real experiences from customers of the-house.com.
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Scott
December 7, 2025
15% Off… Unless You Actually Want to Buy Something
The House loves to hype you up with “15% off your entire order!” texts and emails. You get excited, click the link, rush to the site… and instantly discover that every single thing you actually want is magically “excluded from all discounts and promotions.” Today’s text literally said, “Treat yourself to 15% off your cart!”—I clicked, nothing applied, no code, nada. Just a cart full of excluded items and the same full price staring back at me.Stop begging for people’s phone numbers and email addresses just to send fake promos that don’t work on anything worth buying. It’s not a discount, it’s bait.
Temisan Adoki
May 22, 2025
Amazing stuff. Omg.
Ordered a discounted Arbor Collective complete skateboard off The House's website on the 16th of May. It came in the mail 3 days later. Like wow. And the board is quality just like the service I got. I don't even know what to say but I'm psyched on the board and had to throw up a good review to show some love, respect, and appreciation. And to say thanks!
Hannah
May 8, 2025
Customer service is weak
I was recommended The House with glowing reviews. But two orders in, I'm done with them. Ordered snowpants for myself and husband on one order. First, the sizing charts were comically vague and turned out to be just wrong. Second, they shipped separately, in truly massive boxes. A pair of pants in a box as tall as I am. So we try them on and find that they are way too tight. But when we try to return them, it turns out we have to ship them seperately. Why? It was one order. My husband called them to see if there was something that could be done but nope, has to be seperate. And we have to pay for both. The House is just disappointing.
Brenda
June 4, 2024
What an extremely pleasant surprise
What an extremely pleasant surprise. Serena at House Nunawading brilliant. My local store 👎 but worth the trip to Nunawading. Serena is the best, most efficient, helpful and super friendly retail sales assistant I’ve had the pleasure in dealing with. Would definately travel the 45 minutes again to shop at her store.
Wendy
February 9, 2024
Awful customer service
Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.
ET
December 31, 2023
Ordered skies and bindings
Ordered skies and bindings. I paid for expedited shipping. The order arrived 10 days after purchase and the binding are missing. I am sending the skies back and disputing the charges on my credit card. The house was a great place to order from a few years ago. I have been ordering gear from the house for several years. Something must have happened. I recommend shopping somewhere else.
J Snowbug
April 1, 2023
They left out the worthy items and I am…
They left out the worthy items and I am really angry about the snowboard gloves that were left out and one winter boots. Really what they did was bait and switch
Shad Frickey
March 25, 2023
A bunch or thieves!
This company is a joke, I ordered a pair of snowboard boots and they are the wrong size, they won't let me exchange them for the right size. So they took my money, and I'm left with a product I can't use. They have the correct pair and size in stock, absolutely shady and I will never order from a scam garbage company like them ever again
Janette B
March 18, 2023
One star is too generous
One star is too generous. Whatever you do, do not buy someone a gift card for this store. If it doesn’t work online, there is NO USEFUL CUSTOMER SERVICE. Online chat will tell you the problem requires ordering by phone, but no one ever picks up the phone. Basically, they steal from customers.
CC
March 1, 2023
Not worth the headache.
First time buying was the last. Ordered a board. Two weeks goes by and didn't even get shipping info. Call today and oops! One of their wonderful workers lost the last board they had of that type!Zero communication from them along with space head workers has only earned a rightful refund and leaving this company in the rear view. Along with a one star review.
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