thehut.com Reviews
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4.2 / 5
Average user rating
15637
Total reviews
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thehut.com Reviews
Read real experiences from customers of thehut.com.
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Hannah Taylor
February 27, 2026
Expensive boots broke within the year
I bought a pair of Doc Marten's just over a year ago in Nov 2024 for £161, and within the year the zip broke. I hoping to get these repaired or replaced, as this is a very disappointing amount of time for this brand to last and when spending that much. There no longer appears to be a website for The Hut and I cannot find an email address. Please contact me.
Roslyn Adamson
February 24, 2026
If I could give no stars I would
If I could give no stars I would. I ordered a £50 CULT voucher for my niece's birthday. My bank account was debited on 12th February and I asked that the voucher was delivered by email on 16th February (the date of the birthday. It is now over a week since that date and nothing has been received. There is no response to telephone contact and no email I can find to ask for help. The CHAT line is also unavailable. I am truly unhappy with this service and would like a refund as soon as possible
Yulia Raffaelli
January 3, 2026
Extremely poor experience.
Extremely poor experience.I received a product that was already expired, with an expiration date of 2023. I contacted the company immediately to request a refund, but they refused to return my money, claiming that the refund period had already passed—despite the fact that the product was clearly expired upon arrival.As a result, I lost 45 euros and was left with a completely unusable product. This is unacceptable, unprofessional, and shows a total lack of respect for customers. I strongly advise others to be very cautious before ordering from this company.
Andrew Hall
November 30, 2025
Placed order only to find later it had…
Placed order only to find later it had been canceled no reason given no comms at all disgraceful.
Shirine Laraqui Housseini
October 31, 2025
Unacceptable!
Unacceptable!I returned a dress over 5 weeks ago and still haven’t received my refund. No one replies to emails, and it’s impossible to reach customer service. This is completely unacceptable — I’ve had no updates or response despite multiple attempts to contact them.
ibrahim mohammed
October 3, 2025
Ordered a sidebag from the hut
Ordered a sidebag from the hut. Returned it 6th september and still have not been refunded. The site is gone down seems like ive been Scammed.
Portia
October 1, 2025
Uncontactable
HiCan someone from The Hut please contact me re order #696444663. I understand you have closed, however all emails, FB messages, Instagram and phone calls are rejecting and I need to return the above mentioned order as it’s not what I ordered.Awaiting your responseKind Regards Portia 03/10/2025 This is the email received from “The Hut” in regards to my previous uncontactable review….unfortunately I don’t know who “flannel” are and wonder why the consultant is unable to help me with my return to THE HUT! Disgraceful………Hello Portia,Your details have been escalated over to myself, regarding your Trust Pilot review.I am so sorry to hear of the frustrations encountered during your recent experience with us and I understand the inconvenience this may have caused. You will need to contact flannels now as they do own The hut website.Kind Regards,******
Iulia Butnariu
September 26, 2025
Where is my return? No contact available! Please provide contact details to reply to
I sent a return last week and it doesn't seem to be getting delivered, how can I check what's going on and the status of it? I need my money back, I had no idea the company is closing downThere is no contact for support!Edited now as I received a reply but there is still no contact available! Can you provide me with an email address I can actually reply to, not a do not reply recepient? How can I follow up with someone? Please help!!
Piers Jones
September 24, 2025
Website shut down, no information
I placed an order and then apparently the website shut down? There was no obvious notice on the website, no email follow up, and I have no way of tracking the item or even seeing the order on the website. It seems to have been very poorly managed - possibly even illegal(?) as information in the email is not correct and references to the website/account are broken.Hopefully I won't have to charge back.
Marta
September 24, 2025
I returned an item a month ago and…
I returned an item a month ago and haven't heard anything back. The website is not working and I just read they are closing down? Am I loosing my money? Please help 😭
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