theiconic.com.au Reviews
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1.8 / 5
Average user rating
473
Total reviews
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theiconic.com.au Reviews
Read real experiences from customers of theiconic.com.au.
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Mary
March 30, 2026
Lack of customer service
The Iconic was once an excellent retailer, but the quality of its service has declined.It is disappointing that customer service is no longer accessible, live chat no longer connects you with a representative and only allows messages to be left.I was sent an incorrect item, returned it, and have yet to receive a refund.As a long‑standing customer, this experience is disappointing, and I will be shopping elsewhere.
Shanray Waries
March 29, 2026
Uncomfortable
My golly gosh, what uncomfortable shoes I bought.
Stefania V.
March 20, 2026
I would give zero stars if I could
I would give zero stars if I could. It's been 2 weeks that I'm waiting for a refund to be issued (delivery of my return was already confirmed) and customer service is shocking. Used to buy on the Iconic often and never had an issue till, approximately 2 years ago, they misplaced a parcel I had returned (the return had been confirmed as well), of the value of approximately $800 and they were refusing to issue a refund because the items couldn't be located. Took me a while, and thanks to my partner being a lawyer, to get those money back. Stopped using them and now, after so long decided to give them another chance and gosh was I wrong?! Once I get my money back I will most certainly delete my account and never use them again. Be aware people, this company is definitely going downhill.
Juliette Pollock
February 21, 2026
Soooooo frustrated !!!
Soooooo frustrated !!!Was such a loyal customer from the get go but will never use them again after such an appalling response to a birthday reward that was supposed to be available on my account. I messaged so many avenues to be able to get help in applying this so called voucher to my order and just completely got the run around and ridiculous responses that were not helpful and therefore I couldn’t complete my order. From this, I will never use them again!!
Rob
February 17, 2026
I ordered all white shoes in a size 11
I ordered all white shoes in a size 11. Somehow get size 9.5 in all black sent to me. Now I pay the price having drive out of way to the post office 20 minutes away, I work 6am-7am to 5pm everyday and work most Saturdays making it difficult to return the item and picking up their slack. Should have went to the shops
Satesh Chandiramani
February 17, 2026
Terrible customer service
Terrible customer service. You are chatting with a robot. What kind of company is this.telephone numbers are hidden? Will never shop at iconic ever again there are so many other websites to shop from.
Dani
February 13, 2026
Purchases a bag
Purchases a bag, paid for it, sent thr incorrect bag.Contacted customer servise told to exhange, submitted the exchange, sent the same incorrct bag! Then I contacted again to be told the bag im after is "sold out" however gone on their app, bag still advertised for sale, but rather then being $49 its $119.They are refusing to honour my purchase. Maybe it was marked down in error? But regardless i paid for it at that price I should be sent the item.They have now lost a customer of over 10 years.
Ebony
February 12, 2026
The worst customer service
The worst customer service I have ever received. I ordered a christmas present, it arrived and was the wrong colour I returned it to exchange for the correct colour received the product again and they gave me the wrong item again. I returned the product again to get the correct colour, it has been 4 weeks and have not heard anything from them. No correct item returned to me and no answer to any of my messages.
Angeli Pegarido
February 12, 2026
Never Ever Again
The order was a christmas gift to my spouse it was smaller so i contacted iconic and said i can return it and asked for a refund they got back to me saying it was refunded i never received the refund as the account was closed before even returning the item i contacted the bank and nank said refunds to a closed account is sent back to the sender which means it reverted back to them while iconics customer service is saying payment system only allows us to "reverse" a payment to the credit card used in your original purchase. This means that although your account is closed and your card cancelled, we are unable to transfer funds into a personal bank account or onto a new card. The process may vary for each financial institution so please contact your bank - they will be able to explain the process to transfer your refund from the closed card to the new card. In most situations, they have a record of the card numbers linked to you as their customer and should easily be able to transfer the refund into your new account, while bank is saying it was sent back to.the sender, customer service is not helpful at all and not of any assistance at all never ever again from this company they dont care they dont assists you at all i never received the refund
raz
January 29, 2026
I have been shopping at the iconic for…
I had issues with my delivery and Bernadette from customer service has been absolutely wonderful. I have been an iconic customer for years, and this is the first issue I’ve had. The prompt response and resolution has been great, and she was very supportive, and understanding. Highly recommend them.
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