thekooples.com Reviews
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2.1 / 5
Average user rating
1613
Total reviews
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thekooples.com Reviews
Read real experiences from customers of thekooples.com.
Brands may not incentivize or pay to hide reviews.
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Sandra Čimbor
April 3, 2026
Sandra
These are great guys, they help solve problems if they arise. I would like to wish them only enlightenment!
redadare
March 22, 2026
Absolutely ridiculous returns policy
Absolutely ridiculous returns policy. No return labels provided. Multiple emails to get return address and label.I used to love this brand but no more..
little t
February 17, 2026
Great online shopping experience
Great experience always with The Kooples. Very user friendly website, fast shipping and easy returns. Thank you!
Toby Chislett
February 11, 2026
amateurish service
amateurish service, ordered £325 jacket states delivery in 11 days which is poor enough in the current climate but in day of delivery got email stated item cannot be supplied as not available after 11 days. Just hopeless with so much completion around first and last time, almost relived as the other reviews say returns are a nightmare I’ll have keep an eye on whether they actually refund me they seem so unprofessional
Ben
January 30, 2026
Shame to lose some Kooples stores but love the website
Shame to lose a lot of Kooples stores, as I love their style, originality, and quality (I have Kooples clothes I still wear that I’ve had do many years, and they still look fresh), but the website is great, size charts easy to use and always perfect fits for me. Worth being on the email list for good end of season bargains! Always free delivery, shipment is fast and efficient (esp as coming into UK from EU).
Bibi 76
January 30, 2026
Fast delivery and even faster refund!
I purchased a dress online. I had a great experience from the moment I placed the order, I was sent emails to update me on the shipment from DHL Express. It arrived within 5 days. When I had to return the dress (ordered a size too big), the process was simple and free of charge. The refund was processed within 2 days from the day I sent back the dress. Great service!I purchased the dress a size smaller. It’s a beautiful dress, good quality and nicely made. I love the brand for their original style.
Michael
January 22, 2026
Complete and utter disregard to customers
In short-please, do not buy anything from them. Customer service support is a complete joke, at the farthest point across from their high prices policy. Placed two orders, then sent an email asking for support/clarification receiving no response for over 2 weeks. Sent 2nd email 6 days ago, still no response, instead was rewarded with complete silence. Guess, it is all customers need to know about this super-wooper designer high end, low top, middle not, cowboys. Spare your time and budget and shop with those who genuinely value and respect customers. No single penny will be spent with THE who? you know the answer!
H C
January 2, 2026
Awful returns process
Awful returns process. They pushed so many ads out over Boxing Day on social media so I bought a few bits. Their sizing definitely runs small so had to return it all. The use DHL for returns which is the worst. You have to find a printer and then the instructions are so confusing as it mentions part of the return label should go in to the ‘DHL returns pouch’ which I obviously don’t have. A confusing and stressful process. Nothing worse than handing in a return worth £100’s and not knowing if the refund will come through or not. I wish companies that don’t have their online business set up well would stop advertising their website.
GERARD B BIRD
December 24, 2025
Bought jacket in store
Bought jacket in storeBargain and gorgeous
Anna Giulia de Martino
December 18, 2025
NEVER ORDER ON THEIR WEBSITE
NEVER ORDER ON THEIR WEBSITE! NEVER!I placed an order (bought an Amelia bag) on Novemebr 28th. I STILL HAVE NOT RECEIVED MY BAG.ORDER NUMBER: 12100876076No updates on the shipping from December 2nd. I contacted their clients service and they are not supprting me enough! The French carrier does not respond to my calls and they are unable to tell me where is my parcel. I was due to be a Christmas gift, so now I'm only having troubles cause I will not have the gift in time for Christmas! All I want is knowing where my parcel is and when I'm getting it. OTHERWISE I WANT A FULL REFUND IMMEDIATELY.VERY BAD CLIENT SERVICE AND SHIPPING SERVICE.SO SAD AND DISAPPOINTED.Thanks for the refund! May I know what happened with the parcel? Did they loose it? I'm very sad also because I can not find any retailer who sells the Amelia bag in burgundy in Italy. I wanted that bag so much! Would it be possible to get a discount for the disservice I experienced with your costumer care? Thanks in advance.
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