theluxurycloset.com Reviews
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4.1 / 5
Average user rating
2067
Total reviews
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theluxurycloset.com Reviews
Read real experiences from customers of theluxurycloset.com.
Brands may not incentivize or pay to hide reviews.
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kavita chhabra
March 27, 2026
Great work
I would like to take a moment to appreciate Bhavya who has been always there to help with the order. It truly made it a seamless experience.
BHAVYA DANG
March 25, 2026
Superb Purchase and satisfied with the…
Superb Purchase and satisfied with the professional services of The Luxury Closet
Kabzinski
March 25, 2026
Highly Recommended!!
Highly Recommended!!I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs. Their team was always spot on in helping me clear the parcel. The watch is in perfect condition. I think I've found the right seller to shop from.
ABRAR H A H A BOUABBAS
March 24, 2026
Bad experience
I wore the shoes for only two days, after which the outer sole suddenly detached. Upon inspection, it became clear that the inner layer was old, worn out, and crumbling into a powder-like substance. Additionally, the shoe repair technician informed me that the shoes were very old and that the inner cork material had deteriorated, indicating that the shoes were not in new condition at the time of purchase.
Maryam
March 24, 2026
The worst platform
The worst platform, team and management. Never will think about it!👎🏻👎🏻👎🏻
renee
March 23, 2026
Unique Items
Luxury Closet has items that I haven't been able to find anywhere else. Good communication and fast delivery to the U.S.
Marina C.
March 20, 2026
Cancelled purchase
I payed for a bag then I read all negative reviews and cancelled my purchase because I was scared. I then re- read all reviews and noticed many of them are custom problems related. In my opinion the shop, which clearly stated customs duties are to be payed to courier, hansn't any fault about that and those negative reviews are pretty unfair. Its your responsibility to check how much YOUR COUNTRY charges for imports. I was well aware Italian custom charges 30% of the price (which also includes the shipping cost). That said, after I cancelled my order I was refunded in 2 hours on my account. For this experience I'm giving 5 stars and I am now regretting having cancelled the purchase. If i were theluxurycloset I'd ask trustpilot to delete all negative reviews strictly related to custom duties because they are unfair and nasty. Also, if you return your item , TLC cannot be responsible of refunding you the custom duties you paied! The money was taken by the destination contry Government so you need to ask refund to your custom office. I have been refunded by custom once, when I returned a ring to Japan by proving the item was returned.
Aline
March 20, 2026
Item lost and replacement offered is not equivalent
My experience with The Luxury Closet has been disappointing.I submitted an item in excellent, original condition on 23 March 2025. The dress had never been worn by anyone prior to me sending it for resale. After it remained unsold for several months, I requested its return on 10 February 2026. As of 20 March 2026, the item has still not been returned.What is most concerning is that I later discovered the dress was taken to an event and worn by other people without my knowledge or consent. This is extremely unacceptable. When I agreed to consign the item, it was with the clear understanding that it would be stored and sold, not used. I no longer have confidence that the dress remains in the same pristine condition in which it was delivered. I find this very disrespectful and a serious breach of trust.The return process has also been significantly delayed, with limited communication and no clear resolution despite multiple follow-ups.In addition, I was informed that the original dust bag provided with my item could not be located. A replacement was offered; however, it is made of old black cambric fabric and is not comparable in quality or condition to the original, which was in very good condition and part of the complete packaging.Overall, the handling of this situation and the level of customer service have been below expectations, particularly in terms of responsiveness, transparency, and accountability.Based on this experience, I have serious concerns regarding the handling, storage, and use of consigned items. I hope the company takes this feedback seriously and improves both its internal processes and customer communication
Tanisha Nirwan
March 18, 2026
I recently purchased a pre-owned LV bag…
I recently purchased a pre-owned LV bag from The Luxury Closet. It’s as new as a brand new one. Highly recommend😍
Kindle
March 17, 2026
The experience was surprisingly…
The experience was surprisingly pleasant. The ordered items arrived within three business days and were better than the photos.
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