thenueco.com Reviews
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2.7 / 5
Average user rating
70
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for thenueco.com.
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thenueco.com Reviews
Read real experiences from customers of thenueco.com.
Brands may not incentivize or pay to hide reviews.
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Kathy
March 31, 2026
I can't comment on the actual product…
I can't comment on the actual product as I haven't used it yet. However, it was shipped from China! I should have checked this first. So it's not something homely and wholesome made in the UK. And the packaging doesn't state 'Nue' it says 'Laniska'. So basically they're buying in stuff from China and getting it sent out. It's dishonest, and no doubt much more expensive than buying direct. I won't be buying from them again.
Barbara
March 9, 2026
Company yeah right!!
Company yeah right!!! A huge scam!! Magnesium cream my ass!!! £25... OVER 6 WEEKS ON ARRIVING.... MY FAULT BEING PULLED IN AGAIN... SURPRISE SURPRISE!!! CHINESE AGAIN👊👊👊👊
Saul Lincoln
February 27, 2026
Never got my order
Never got my order. Customer service won't respond. Seems to be a theme with NeuCo
Phillip S
December 21, 2025
They lost my order and didn’t care. No sense of urgency
They lost my order in transit about two weeks before Xmas. I thought It’d be fine given the time I had to contact them but 48-72hrs between loose responses concluded in them re-dispatching my order on Friday 19/12. They also completely ignored my request to send it next day to ensure I got it before Xmas, stating they couldn’t guarantee it (which is complete nonsense). If you go on their website now they are literally promoting next day delivery still (21/12), so they’ve just avoided the expense of £5 to send my order after Xmas. Awful customer service and painful to deal with. Slow and senseless responses with no sense of urgency or respect for the customer.
M Throp
December 15, 2025
worrying lack of communication
I completely agree with another reviewer saying there is zero response to emails regarding an order that has not been delivered.I feel that the company who continue to trade are rude and disrespectful in not providing reassurance or updates about orders that are late.Really disappointed and will unsubscribe.Also may have to raise a dispute issue with my bank to retrieve my payment.
Felina
December 9, 2025
Terrible customer service and fulfilment
I’m really upset that this is what it has come to. I’ve been a loyal customer of yours since 2022 with a recurring subscription. A month ago, there was a problem with my subscription not auto-renewing itself. Customer service apologised and sorted that. Payment was successfully taken out of my account on Nov 15th. However, to this day, I have not received my £108 order. Emails to customer service have gone unanswered. My order still shows ‘unfulfilled’ within my account portal. So upsetting! When can I expect to receive my supplements?I am going to cancel my subscription once this order is finally fulfilled, if ever.
Tati K
October 6, 2025
Amazing customer service
Amazing customer service! They were very quick and helpful to resolve my issue.
Victoria Howard
September 27, 2025
Appalling customer service
This is the first time I’ve ever written a review, but I feel compelled to because of the appalling customer service I’ve experienced. I emailed this company on 16th September to request a cancellation of my subscription and have still not received a response. Despite this, today I received an email confirming my next order, and they have deducted £42.35 from my account—completely ignoring my cancellation request.I’ve searched their website thoroughly and cannot find a means to cancel, which is frustrating and completely wrong. I am hoping that by writing on here somebody from this company will respond. In any case, based on my experience, I strongly advise against buying from this company.
Pseudonym
September 15, 2025
Helpful support, great product
Helpful support, great product
PM
September 12, 2025
Terrible
Terrible. The products always seem so good but they are very average. Great comm and PR. The truly worst thing about this company is the lack of customer service, support and follow up. Beware. I will never purchase anything else from them and will recommend to do the same to anyone else wondering: clearly, I’m not alone, many others have been subjected to the same treatment..! You can buy the same type of products from other (and better) suppliers.
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