thertastore.com Reviews
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4.5 / 5
Average user rating
389
Total reviews
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thertastore.com Reviews
Read real experiences from customers of thertastore.com.
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Christopher Gueho
April 8, 2026
The RTA store is a great place to get…
The RTA store is a great place to get good quality cabinets at a very affordable price. I could never afford cabinets like this at any other place. The staff at the RTA store are very helpful and navigate you through any issue you may have. I had an issue with a cabinet that had a paint issue, I reported it and they replaced it immediately. I believe you will be fully satisfied if you purchase cabinets from the RTA store. The only negative thing I can say is not about the RTA store, but about the shippers they ship with. I had to meet the big truck in the middle of the parking lot with my smaller truck to accept delivery. I’m very lucky to have a truck not everyone does.
Maureen Smith
April 3, 2026
love the product
love the product. easy to assemble
Johannes Waart
April 2, 2026
Avoidable feild issues…
I want to start by saying that we genuinely enjoy working with The RTA Store. As our business continues to expand, maintaining a competitive edge through strong partnerships and clear coordination has become increasingly important to us.We are a multi-trade, hands on, on site Design Build, Renovation, and Installation company. Our workflow is highly detailed and field driven. All our designs are produced in house with precision—often down to 1/16"—and are intended to translate directly from plan to fabrication and installation, with adjustments made as each phase of the project progresses.Recently, we’ve encountered challenges with several distributors who rely on in house or subcontracted designers to review our submissions using software such as 2020 Design, Pro100, ProKitchen, SketchUp, etc. In some cases, these reviews result in unapproved design and order changes rather than recommendations. This includes altering layouts, swapping cabinet sizes, and adding unnecessary fillers. Sometimes this stems from miscommunication through the distributor; other times it originates from the customer or Owner/GC. Regardless of the source, these unilateral revisions have created avoidable issues in the field—dimensional conflicts, installation delays, and scope discrepancies.To be clear, we fully welcome and encourage Owner/GC and customer review of their list of options and design intent. However, when third party designers modify finalized designs—especially without direct coordination—it undermines constructability, accountability, project management, and the overall success of the installation.Our goal is always to minimize fillers. When fillers are required, we have the internal capability to address them properly. Our team includes master finish carpenters and a fully customizable cabinet shop with our own sawmill, kiln, and CNC capabilities. We can fabricate cabinetry from scratch when needed. That said, this level of customization is not always cost effective on smaller net projects or multifamily builds, where standardized cabinet sizes offer more predictable pricing and availability.As we continue to grow, it is important for us to work with partners who respect design ownership, dimensional accuracy, and field realities—and who approach design reviews as collaborative guidance, not unilateral revisions.We value our relationship with The RTA Store and look forward to continuing to build together in a way that supports accuracy, efficiency, and successful outcomes for all parties involved.
Derrick Barksdale
March 31, 2026
Online assistance was EXCEPTIONAL!
Online assistance was VERY good, we had created a shopping cart earlier with a color and style we wanted but never placed the order. In the meantime it appeared that style was discontinued and we reluctantly were going with a different style when I asked the online chat about earlier samples we had ordered. At that time they said the Royal Bronze was still available! We ordered immediately!
Kristi Verrechio
March 30, 2026
Jaimie was incredible to work with and…
Jaimie was incredible to work with and very communicative. Made this process simple. I recommend this company to everyone. I haven’t received the product yet but the customer service has been out of this works. Thank you!!
April Waller-Mendoza
March 30, 2026
Order process
After sending a message to the online live chat, I was connected with Jaimie. She became my primary POC during the order process and was very responsive and patient with all my questions and needs. The only reason I am not giving 5 stars is because the design tool on the website is not as user friendly as other websites I’ve used.
Barbara B
March 30, 2026
Great way to order cabinetry!
Great way to order cabinetry!Was able to use the online 2D & 3D tools to create spaces I wanted to visualize for my kitchen. There was always help available for any questions, suggestions and ideas via phone or email. I love my cabinets, was thrilled with the choices, got my sample & went with it. Double checked all my components, etc. with RTA. More affordable than other options I found out there, this worked perfectly for me. I also got a small 3 cabinet bank for the laundry room above the washer & dryer, so easy!! Thank you!!
Amy Smith
March 27, 2026
Love the designers
Love the designers. It would be great to call them more readily. The issues I have are that I will have to use aftermarket pull out shelves and the shipping options are not very realistic when you consider having to get palletts from curbside to my apartment up the stairs. It is difficult to arrange for truck parking and help when you are not sure exactly when the delivery will be done. Considering the size and weight of your product, you need to offer, even if I had to pay for it, deliveries to the door.
Derek Maroot
March 26, 2026
Custom Cabinentry for Pool House
Ashley Paquette was tremendous help in our custom pool house project. From start to finish, she answered all our questions and ensured we reached the finish line on time. Upon delivery, we received flawless cabinetry with no damage or issues. They are very well built and will serve our pool house for years to come. Thank You!
Tim Urbanski
March 25, 2026
The way this company has trained their folks makes all the difference.
I wanted to take a moment to express my gratitude for the fantastic support I received from your cabinet designer, Ms. Kathryne Haynes. Her professionalism and dedication made my experience truly outstanding. Ms. Haynes assisted me in efficiently laying out my kitchen and bathroom spaces using your DIY Tool, meticulously explaining where specific filler pieces would be installed. She also tirelessly helped me design my master bathroom, ensuring my satisfaction every step of the way. Her responsiveness to my emails and phone calls was exceptional, making the entire process a great experience. Your business is fortunate to have such a dedicated team member, and I am sincerely appreciative of her assistance on this project.
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