thetreecenter.com Reviews
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4.0 / 5
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867
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thetreecenter.com Reviews
Read real experiences from customers of thetreecenter.com.
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Angelia Kelley
April 7, 2026
The plants showed up in great shape and…
The plants showed up in great shape and ready to plant.
Maria Lazalier
April 4, 2026
Wonderful experience…tree is very…
Wonderful experience…tree is very healthy…delivery was very good and tree arrived very well packed. Highly recommend using the Tree Center.
Greta-Home
April 3, 2026
DO NOT BUY!
I ordered shrubs and they were small (maybe 6 or 7 inches wide, but long and spindly and nothing like the stock photo on their website. It will take me years of pruning to get them to look like they should. I had previously purchased some locally and only ordered online because they were out of stock. No comparison between the ones from the Tree Center and my local nursery!The Tree Center said I would have to ship at my own expense and the only option was a store credit. I feel totally ripped off! I emailed them that and no response. DO NOT BUY!
Chris Lamb
April 2, 2026
They were a fantastic size
They were a fantastic size for being in a one gallon pot!! The packaging was very professional. The trees were beautiful and healthy!!!!!
R Sun
April 2, 2026
My experience was great!
My experience was great! I had an issue with the web site and order placement, but a phone call cleared all that up for me. I spoke with one of the two sisters there and she was super helpful! All good with the ordering.The tree (Yellow Ribbon Arborvitae) was shorter/smaller than I thought I'd get in a 3 gallon container, but it will grow. Other than that, it seems to be in good condition. Thank you!
John Taylor
March 23, 2026
Arrived on time in good condition and…
Arrived on time in good condition and well packaged
Ken Wilburn
March 22, 2026
Well packaged
Well packaged, delivered in great shape, and look very healthy.
Family Junk-mail
December 12, 2025
Beware please!
Beware please! These trees are far less quality and mature than you can get at a local nursery for the same cost. Their '5 gallon' trees are smaller than any 3 gallon tree I have ever bought. They will also add a subscription by default and you need to ensure you look under the order total for a note that they will bill on a recurring basis later. No refunds! This is the most scammy group of folks I have dealt with in a long time.
E Johnson
December 4, 2025
Don’t buy the warranty or better yet don’t buy anything from them
I will also be submitting a complaint with the BBB, as this is not an accredited BBB business, and the deceptive practices they are pulling, are flat out deceptive, misleading, and not in the consumers best interest. A tree, plant, shrub, are expensive, and when you live in specific zones, most reputable nurseries, will not ship to a zone during winter. I live in zone 7, and although, weather conditions can change, I found myself in this dilemma with this company. I order 3 trees on 11/20/25, and the weather changed drastically, and so I notified this company on 11/21/25, that I wanted the trees sent in Spring, not wanting to take the chance of losing them. I was not contacted back until 11/24/25 by Rave in customer service, that my options were this: 1. They couldnt pull-back the order, so just refuse them, and have them returned. 2. Or accept them. Mind you, the order had not shipped. It did not ship until 11/25/25 at 12:21. It took your company, 3 days to respond, then, you say refuse them. I opted to accept them, because I did not want trees to die. Also, knowing full well they could have pulled the order back, I believe was untruthful based on what UPS said. They were in a truck back east for 4 days in brutal temps. A total of 8 days all together, hitting, below 10 in spots. It is winter here, Tree Center you cant pull an order back because its the right thing to do, nope, because, they don't opt to do the right thing. I get the trees 12/2/25, and there are no warming blanket/cloth, in the box, the buckets they are in are smashed, dirt is everywhere, and they are completely frozen. This is why I asked a day after I placed the order to hold it, but no, you were lazy, and didn't want to do the right thing. I take pictures and contact them immediately, and yes, I am dealing with Kallie, the same person another person mentions in their review. Kallie asks for pictures, then she wants a scratch test of the bark, which I provide, however this could have been avoided if you had pulled the order back. The whole point is we wouldn’t be in this situation in the first place because they don’t want to do the right thing. The trees are still alive, however, there is no accountability for the lack of warming cloth, the trees are mangled, no leaves, frozen. Is that what I signed up for? No, Kallie, it isn't, you are responsible for it, because customers like me, now will not buy from you anymore, because you say in your email and warranty, if the tree is not planted in 30 days of receiving, it doesnt matter that you bought a warranty, because, The Tree Center, wont pay the claim. A warranty is useless, tell me, Kallie, how do you plant a tree in frozen ground in the middle of winter Kallie? You can’t, and if you were real experts about trees and other things of that nature that you sell, you would understand that you can’t do that nor does the USDA recommend that. Your warranty is a fraud. But like I said in my email, I will file the complaints with all the proper agencies against your company, and should the trees in the ground that I bought from your company die you will in fact, reimburse them or you will be dealing with a civil action. What you’re trying to do here is criminal, unethical, and flat out gross. I will not be buying from you again. I will not recommend people to you and I hope that this review is viewed by anybody and everybody that considers buying from you. Terrible service, terrible, and your warranty, a joke!
Lisha
December 4, 2025
The tree center has always had nice…
The tree center has always had nice products to choose from. Their products are always shipped in great condition. I would highly recommend this company if you want quality products.
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