thevets.com Reviews
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3.2 / 5
Average user rating
100
Total reviews
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thevets.com Reviews
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Daniel Kodral
September 22, 2025
Terrible Experience – Avoid
The Vets are unprofessional and dishonest. They advertised a $135 discount, admitted their billing mistake, then ignored me for months and never issued the refund. The vet visit itself was sloppy—no weighing, wrong records, ignored my concerns, and no follow-up on the prescribed medication. A complete waste of money and time.
Peter Shweh
September 1, 2025
Worst Vet Company
I scheduled an appointment with The Vets and had an awful experience start to finish. The website promised a $135 first visit discount which the provider subsequently did not include. When contacted, customer service acknowledged their mistake and promised it would be resolved shortly, then proceeded to waste my time for months without any refund. Eventually they stopped responding entirely and never refunded my money.On top of that, the vet service itself was among the worst I have experienced. They did not even attempt to weigh him and just asked me what I thought for his health chart, mislabeled him as not microchipped when they didn’t even ask me, did nothing and said nothing about the health concerns I raised, and then proceeded to never follow up about the anti anxiety medication prescription they spoke to me about, even though I sent texts after to check.An absolute embarrassment of a company, and I would never use them or recommend them in my life.
AB
August 25, 2025
Unethical Business Practices
Well...the company could improve by being a decent group and forewarning customers they were going out of business and giving us access to our pet records. I need my records for my animals now, but don't have access to them, no phone working on their end and no email reply. How truly disappointing especially after paying high prices for my pet care. People like this should really be ashamed of themselves. And they don't even make mention of it on their site.
b
August 12, 2025
Was a good experience at first and…
Was a good experience at first and awesome vets! I signed a wellness membership and pay $110/ month. They stopped filling prescriptions and have no customer service number / way of contacting them. I can't make appointments which was the reason for the membership. I changed my card so they cannot keep charging / scamming me and filed disputes.
Debbie Fein
August 5, 2025
I was using BetterVets and loved my…
I was using BetterVets and loved my cat's doctor. Then, I got an email telling me they had merged with this company. When my cat was due for her yearly exam I scheduled an appointment about two months ahead. My vet was no longer with them, which made me sad, but I was ok with it. About a week before, my appointment was confirmed. Then the next day, I got a text telling me they didn't come to Center City Philly. Are you kidding me? They had the information all along and they just figured it out? If Better Vet could come here, why can't this Group?
Alma Juul
July 5, 2025
Great Vet, But Billing Was a Hassle
Vet was great with my pet, but billing was confusing. Coupon wasn’t applied.
David Sweeney
July 1, 2025
The vets doctors themselves were…competent and professional
The vets doctors themselves were professional and seemed to know what they're doing but the company itself seems like a shady fly-by night outfit... I signed up for the Total Wellness plan and tried to cancel but they keep charging me. I've tried to escalate to a dead end... I'm looking into legal option DO NOT USE
debbie Schorzman
June 30, 2025
Mixed feelings
The employees were great, although not as skilled at getting cooperation from my cat as regular vet. I could get in easily and felt the vet was good.Problems: They did not recommend follow up after providing meds for an infection. I learned later, from the emergency vet I needed to go to, that cats don’t always respond to certain antibiotics. It is standard practice to recheck after treatment to see if the infection is gone. This wasn’t done, the UTI persisted, and it hastened my cat’s kidney failure.Do not get the wellness plan. It is not a good value as it offers 3 visits but only covers labs for one. If you take them up on their mid year checkup because it is part of the deal, you will incur extra costs.Bottom line, if you need quick treatment for something pretty standard or if you are doing annual checks and vaccines on a healthy pet- the Vets provides great service. If you have an ill or older pet, a regular vet is a better bet.
The Social MediaDiva Floyd
June 10, 2025
False Advertisement- $99 visit was $216.00
The staff and vet were very kind and considerate, which I appreciated. However, the actual exam didn’t feel very thorough. Despite having two people in the room, they didn’t use any tools to properly check my dog’s ears—just a quick glance and a flop. For a wellness visit, I expected more attention to detail.My dog is on a raw diet, and instead of asking questions or being open to my choice, they spent a good chunk of the visit pushing kibble. I've taken nutrition courses, including one on how kibble is made, and it’s clear there are better options for some dogs. I wish they were more informed on this topic.Here’s where it really went downhill: I had a $100 coupon, which was supposed to bring the $199 visit down to $99. Instead, I was charged $216, and the discount wasn’t honored as advertised. Then I was told I’d have to pay $700 for vaccines unless I enrolled in their monthly plan at $109/month. That plan would include the vaccines, but it felt like a pressured upsell rather than a choice.If you’re okay with your 6-pound dog being recommended multiple meds at once and prefer a cookie-cutter approach to pet care, this place may work for you. But if you value transparency, a more holistic approach, and fair pricing,
grace garza
June 5, 2025
I trusted them right away
I trusted them right away. I like the ease of booking and communication compassionate my dog was comfortable as he could be. I highly recommend this medical group.🙏🏼
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