thewarehouse.co.nz Reviews
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1.5 / 5
Average user rating
157
Total reviews
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thewarehouse.co.nz Reviews
Read real experiences from customers of thewarehouse.co.nz.
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lance fox
March 31, 2026
Auckland H.O customer service lies.
Auckland H.O. Customer Service need to do what they say they will do for you, not promise instore credit cards to alleviate a problem then dont honour their promise.Ive been a customer since they opened,but after this lying experience, I'm going to shop elsewhere.
Finn D
March 19, 2026
Better off going to Kmart
The warehouse say that they have it on stock but they never do and they don't even bother to look they say to me to go to a different warehouse and they have the same problem. customer service needs work on. There products are low for a reason because its and there online website is terrible. DO NOT GO! go to Kmart instead or famers they are way better they actually help even if it says its out of stock.
Jesse
March 17, 2026
The wharehouse has got very bad…
The wharehouse has got very bad management they are very to there staff doing the real work especially in the Upper Hutt mall
Rob Mawdsley
March 4, 2026
They waste time buying online
They waste time buying online. Says they have stock at a specific store so I paid for stuff then get an email saying no stock I have to wait 5 day's now. If they'd just said online there's no stock at the specific store I could of arranged to pick up from a different store.
Sue Keenan
February 27, 2026
Very poor customer service
My daughter had a passport photo taken at The Warehouse Stationery at Sylvia Park Shopping Centre, Auckland and unfortunately the customer service was extremely disappointing.The two staff members were quite miserable and surly. We were told the photo would be emailed to me, but after 48 hours I still hadn’t received anything. I had to ring twice to follow up, spelling out my email address both times, and still nothing came through. I then went through the switchboard and was told they would look into it — yet here I am, five days later, still waiting. Very poor communication and follow-up.In complete contrast, I visited The Warehouse Taupō and they couldn’t have been more helpful. They did the passport photo free of charge and had it all sorted within 10 minutes. Absolutely great service.Perhaps the Auckland store could take some customer service training from the Taupō team.
maxiknix
February 13, 2026
Quality is below par
Quality is below par. Clothes, kitchenware, bedding electric. Nothing I have bought is worth the dollars I spend. I'm disappointed it is a New Zealand brand. When did NZ quality drop to non existent.
Judy Croft
February 4, 2026
Please train your staff in customer…
Please train your staff in customer service.Nearly every warehouse I have been in the staff are rude , unfriendly and couldn't give a toss.Today's experience in the kaikohe warehouse was the worst I've encountered yet.The guy who was asked to help me by another staff member was highly annoyed by having to help me and couldn't hide his annoyance.As an older person asking for help to lift a furniture item I felt intimidated. Once the item was put on the low trolly he left me to it.I wheeled it to the front of the shop and in front of a male staff member who was banging on to a female staff member I lifted the package which was heavy for a woman, into a normal trolly so I could transfer it into my car.I'll never shop there again! Never once was I offered help!
Ana Paula Medeiros
January 27, 2026
Warehouse purchase online
I placed an online order through The Warehouse app, however I still haven’t received the item. I have sent several emails asking for an update, but unfortunately I haven’t received any response so far.This lack of communication is disappointing, as I expected better customer service. I hope this issue can be resolved soon.
Josie Hendry
January 19, 2026
Warehouse Botany
Warehouse Botany. I had seen the Chair I wanted. Headed on down to area. Where I asked a worker had they any of them she looked up on her ph. "Oh yes they are up the front" I thought oh no there not. Duly plodded up to the front. Asked another staff "NO" went and spoke to the lovely, helpful lady on the Return Desk. She looked it up called a young Guy who went and got one. Paid. Left with the chair in Trolley also the young Guy who managed to get it in for me. I cant praise the last 2 employees enough. As for the lazy, lying woman I got in the furniture Dept. I wont say anymore. I am 81 years old cant walk very far, mores the pity. Josie
DB
January 2, 2026
Rolleston Angry Julie Security was…
Rolleston Angry Julie Security was excessively rude and aggressive in tone in stance .i am a 60 year old local business woman I was at checkout with my tiny dog in my arms when Julie head of security aggressively approached me yelling” Get out now “ Dogs aren’t allowed “ I didn’t know this so I said I’m sorry I didn’t know we were just leaving .Julie demanded “ Get out , Get out now or I will have you removed “ At this stage I was moving to leave and saying I am clearly leaving .please don’t yell at me aggressively . She said you aren’t moving fast enough while about to man handle me ! Julie’s stance and tone were excessively aggressive embarrassing distressing to me. I agree I learnt small dogs in my arms aren’t allowed and was happy to leave . Julie needs training and supervision for her excessive aggression . A simple I’m sorry dogs aren’t allowed would of been appropriate
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