thinkific.com Reviews
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2.3 / 5
Average user rating
848
Total reviews
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thinkific.com Reviews
Read real experiences from customers of thinkific.com.
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F W
March 27, 2026
Do not use
Spent 2 weeks building a whole platform for it to be shut downwith no reason. Do not waste your money or time absolutely disgraceful company !!!!
Joost Bartels
March 24, 2026
⚠️ STRONG WARNING
⚠️ STRONG WARNING – Stay far away from Thinkific!Just got slammed with a completely outrageous €97 charge for a “Monthly Start” plan from Thinkific — even though we never ran a single test, never used the platform, and never touched any trial. Zero activity. Zero confirmation. Zero anything.We were actually looking for a training platform, but their sneaky auto-billing after a phantom 30-day trial, combined with absolute zero support, zero outreach, zero reminders, and zero basic customer care, has turned this into a total disaster. We have now permanently blocked Thinkific across our entire organisation and every single one of our owners’ companies.A simple “Hey, do you need help?” or even a basic reminder would have stopped this nonsense. Instead, their total lack of professionalism and willingness to silently drain your card is disgraceful and unacceptable.If you’re even considering Thinkific — don’t. Cancel any trial the second you sign up, set three calendar alerts, and prepare for the worst customer service you’ll ever experience. There are far better platforms that actually respect their customers.Has anyone else been burned by this stealth-charging nonsense? Share your story. #Thinkific #OnlineLearning #BadBusiness #CustomerServiceFail #AvoidAtAllCosts
Customer
March 23, 2026
WARNING!!
WARNING!!! They will keep charging the account even if you cancel, and they block you from deleting your card within the account.... I not only contacted support to make sure they cancelled the subscription but I also cancelled the subscription within the account, and they STILL charge the card! Support will never address cancellations, and will never refund you for the f r a u d they commit. They constantly reactivate a cancelled account. This is f r a u d. It's a common tactic shady tech companies use to retain paying customers against their will when they have a large volume of cancellations.This is the absolute WORSE company I've ever dealt with. And they also block you from access to backup or transfer your content, and force you to manually have to copy page by page - another form of IP theft. Customer support will never refund you despite how many times they illegally charge you after you cancel the subscription. They owe me over £400. I have now reported the company to the Canadian fraud division. So should the hundreds of other people who are scammed by Thinkific. There should be a class action l a w s u i t filed against them. They know exactly what they're doing and this has nothing to do with tech issues!
Kim
March 23, 2026
I started the first month free trial
I started the first month free trial. I tried to cancel it slightly earlier before the trial period ended but there is no way to cancel it. On the page, it indicates on my account page that there is no bill and there is no subscription. Hence, I thought I would not be charged. However, there is an auto renewal. I did not consent for my card to be charged. (My payment did not go through successfully as it has low stored value). I tried to close this properly but Thinkific keeps trying to charge me a couple of rounds despite my email to them. There is no response even when I politely asked them to PM me in LinkedIn. I’m still receiving their email and I hope this multiple tries to charge me will get them to give up. It is quite scary and unprofessional as this has been a week. There is no one there to support. How would you trust it to run your business on this platform?
Rachel Fallon
March 17, 2026
Watch out for unexpected charges (& 0 customer service)
Watch out for unexpected charges! I had started to create a course as Thinkific was advertising a reduced monthly fee of £63. I signed up for the free month to test it out; yesterday i was charged an ANNUAL fee of over £900 - no explanation and they have totally ignored all communication. Be very careful before signing up to the platform. Expensive and crazily high pricing for what it is,
Myra Aviles
February 5, 2026
Unprofessional & Inconsiderate Customer Service
I booked a support call after being a client for almost 2 years but I had cancelled my account a month prior and was considering coming back once I could ask a few questions. I blocked 45minutes of my day to not book clients only to sign on for the call to an email that my appt had been cancelled and I could log in to start a new plan to get assistance. I exchanged a couple emails with Kevin Connellan, Senior Account Executive expressing in order to start my account again, I would like to keep the call and ask a few questions before I commit to a year payment. No reply. I find it very unprofessional and inconsiderate of my time to just cancel a call I scheduled through the proper channels. I would like a representative other than Kevin to get in touch with me.
Jorine Harry
January 29, 2026
I don’t usually leave negative reviews
I don’t usually leave negative reviews, but this platform made running my business unnecessarily difficult.I truly believe my business would have grown so much easyer and faster if I hadn’t chosen Thinkific. The constant limitations of the platform make it very hard to scale or improve your offer — even when you upgrade your plan, important features all of a sudden belong to a even more expensive plan and remain locked or restricted.The only real positive experience I had was with the helpdesk. They were friendly and responded quickly. Unfortunately, in many cases they simply couldn’t help, because the issues were caused by Thinkific’s own limitations.Overall, the platform feels restrictive, inflexible, and not suitable for businesses that want to grow beyond the basics.I changed to a new platform and already feel like moving way more smooth. My business is finaly growing in a logical way! I'm glad to leave TF behind...
Daniel P
January 10, 2026
Good company and really great support…
Good company and really great support from my experience. I accidentally paid for something I didn't need and submitted a support ticket and they refunded me within like 5 minutes. Pretty rare for a software company cuz most of them mess you around on payments!
Stephen
January 5, 2026
Poor Support No chat
Locked Out With Zero Real-Time SupportCan't log in. Password reset redirects to student site instead of creator dashboard - useless.No chat support exists. The only option: email them and wait while your productive time evaporates.Their solution? A password reset link with an invalid token.Finally got very good support with an agent That's been quite a bit of time going over, logging in and correcting the problem. However, it still does not change the initial issue, which is if you can't log in, you can't log in. 24/7 chat support once you get logged in. The platform otherwise is quite good. I have a seminar once a week, which I found quite enlightening. There's quite a bit to this platform that I didn't realize. I I am raising my rating to a 4 from a 2. This is a premium platform charging subscription fees with the support infrastructure of a 2005 forum. Unacceptable.
Just saying!
December 22, 2025
Do not use this organsiation
Do not use this organsiation. The quality is very poor and not held in any regard by serious employers.Once you subscribe, there is no way to unsubscribe from emails and when you click on 'Support' in the website you get a blank page. How can you trust such a company? I see that many people have given very low ratings; if I could score it zero I would.
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