ticketcity.com Reviews
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3.1 / 5
Average user rating
13143
Total reviews
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ticketcity.com Reviews
Read real experiences from customers of ticketcity.com.
Brands may not incentivize or pay to hide reviews.
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Annette Barrott
March 8, 2025
They suck brought tickets for the…
They suck brought tickets for the timeless tour ;now $500 out of pocket ,would never use ticket fairy again or use them always brought through ticketmaster and ticketek no problems with a refund ,Both the promoter and ticket fairy are dishonest and should pay back everyone's money .
Claudia Arbona
December 17, 2024
Tickets not received by seller
I bought over $200 on tickets for a Baseball tournament extremely important for my kid, and on the same date of the event they cancel the order because the seller did sent me the tickets. I ask, what is the guarantee? Why I depend on the seller? How this company allows the deliver on the same date? Why they don't have the tickets on hold at least? We travel for over an hour, and on the parking lot of the event I received the email. My kid was crying and super frustated.
Maryam k
October 25, 2024
Watch out for scam
Watch out for scamIn September, I purchased three tickets for the Swan Lake show through TicketCity, for 10/12/24 @ 7:00 PM and paid over $500. I received the tickets by email for the same time and date. But later I received another email telling me that they had changed the time to 2 PM without our consent. They also said I should use the original tickets for the new time meaning 2pm. I called them and talked to an agent, but the agent said she can’t change but will try and let me know, However, nothing happened. I called again, prior to the event and talked to another agent and she said everything is okay for 7pm showtime and will send me a new ticket for the 7 PM show. However, when I opened the new link she sent me, I realized it was the same ticket for 2pm. So, I called back and talked to another agent to confirm that the ticket was good for 7 pm but he said No, the time was 2 pm and he could not change it. I asked him why they changed our tickets time without my consent and I want a refund, he said they don’t give refunds and advised me to “Resell” the ticket. This is not professional, and it is unacceptable that they treat their customers so poorly. They have no right to change the time of the tickets without the ticketholder’s consent. This is called scam. We let American Express to deal with them.
Amy
July 26, 2024
Honestly go with StubHub or another…
Honestly go with StubHub or another ticket reseller. I bought tickets trusting this company. I paid a higher price for a certain section and when the tickets dropped, I had a different section and their customer service could’ve cared less basically said oh well. Their best advice was to resell them! Honestly, who would pay that price knowing where the section is ridiculous?
Gemma C
June 15, 2024
Excellent service, can't fault it.
I bought tickets on the morning of the concert in the UK. Are this point it was 10 hours before the concert start. At 2pm (8am CST), which was 4 hours before the concert began, I contacted on live chat and was helped by Cameron, who gave me a phonecall to discuss my options as the seller was not confirming the tickets. He found alternative tickets and the difference in office was covered by ticket city, or offered to return my money. I accepted the alternative tickets and received confirmation of this immediately. 45 minutes later, having not had a transfer email, I contacted again on live chat and spoke to Mayank who was able to get the seller to transfer tickets immediately to me. The tickets were in my Ticketmaster account within 5 minutes. Cannot fault the service.
dawn mccarter
May 4, 2024
Excellent customer service!
Menchi was fabulous! So kind and efficient in helping me find the best seat and the best deal for the 9 tix I was buying. Always love TicketCity!
Tina Mills
April 14, 2024
We got our tickets a hours before game
We got our tickets a hours before game. I ordered these 4 months before game. 2 days before i was chatting with customer service. They assured me that my tickets would be emailed me before the game. This is a SCAM. They wait until it’s too late to see that they sent the wrong seats. Never again!!! These were not the seats we paid for. We went to Washington to see Nationals v/s Phillies. My grandsons first mlb game. The tickets we got was for the last top row in stadium. We ordered and paid for tickets for the 200 section not 400. We had to buy more tickets and we were able to be in section 100 a few feet from field. Oh and they were cheaper that the bogus tickets we received. BEWARE!!
Laurie Haigood
March 19, 2024
Horrible Experience
After purchasing tickets and incurring travel expenses to the event we were informed just hours before the show that the seller couldn't produce the tickets. I would not recommend using ticket city
Yahoo Jim
March 4, 2024
Parking pass sold with wrong information
Leo in Chicago who sold parking ticket said parking pass for yellow lot for today's Houston Rodeo event would be available for pickup by noon. John in customer service said that MIGHT be possible BUT seller has 2 hour before an event to make tickets available. I would not have purchased the parking pass if that were told to me by Leo as I plan to enter the venue much before the entertainment event at 6:45.
Ruben Garcia
January 31, 2024
My agent Jaime Spanish speaking was…
My agent Jaime Spanish speaking was absolutely outstanding Thank you Jaime And ticket city
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