tiffany.com Reviews
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1.5 / 5
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811
Total reviews
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tiffany.com Reviews
Read real experiences from customers of tiffany.com.
Brands may not incentivize or pay to hide reviews.
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Daniel Saison
April 10, 2026
I wish my wife would have checked the…
I wish my wife would have checked the reviews before buying an expensive bracelet there for me.It turns, that i did not like it, there was a little few words behind, though we did not wear it, so they could have polish the bracelet and remove the words, minus some money that i would have been prepared easily to pay. Instead of this, they argued on a policy that they never gave to my wife. So at the end, there are 2 bracelets sleeping in our safe, nothing more that this brand deserves, one sure thing i wont ever to go them...wishing that this review will help a buyer to realise that nothing is expected from these people
htsuei
March 14, 2026
Very disappointing...
Deeply disappointing! We have purchased several jewelry pieces from Tiffany over the year for its renowned design excellence, product quality and customer first focus. Not going ago, we purchased a Tiffany Soleste ruby ring with crusted diamonds at its flagship store in NYC. The sales experience was fantastic. After a few earrings, the ring started to lose its shape and one of the crusted diamonds fell out. We took it to our local Tiffany store and they offered to re-shape the ring and inspect the stones to ensure their placement integrity but could not comp the replacement of the missing crusted diamond. We accepted the offer and gave them the ring to send in for repairs. We soon received an email from their customer service dept. indicating the repair will cost several hundred dollars. We then called to inquired and was lectured by a rambling rep who said the issue is with the ring wearer's hand and not the ring, absolutely unbelievable. She further indicated the repair order is a "all or nothing" type and they cannot send it back unless it was repaired fully. We asked for local Tiffany rep for help but she was unable to. This experience gave us a new understanding of today's version of Tiffany and we too have a All of Nothing perspective that we will but nothing more from them...
Kerry Northall
March 7, 2026
Absolutely awful experience from start…
Absolutely awful experience from start to finish, unhelpful rude staff, no receipt emailed then excuses they couldn’t find purchase to replace receipt, after 2 wears and two weeks later the necklace broke . Had to again travel to store where they told me their jewellery has no warranty and I would have to pay for a repair of a faulty necklace, even suggesting I take it home and they would give me a box and I could pay to send it to their repair which I refused to do, had to argue for them to look into why this had happened to just break in half was very worrying, they sent it away to then message to say it would be £80 to repair and an extra £10 to return it to my address. They are an embarrassment of a company and I would never use them again, online is full of people having the same problem, though Tiffany staff deny and problems with quality which is laughable. Don’t waste your time, money or sanity because there is no quality in the goods or service
Viviana Rivera
March 4, 2026
Refusal to take responsibility
I brought my bracelet in for service because the clasp repeatedly opened during normal wear. The issue was acknowledged and I paid to have the clasp repaired.Unfortunately, within one week of that repair, the clasp failed again and the bracelet detached and was lost. Because the clasp failure caused the loss, the bracelet was obviously no longer available for inspection.Despite the fact that the bracelet had just been serviced for the exact issue that ultimately caused it to fall off, the company’s position was that they could not determine what happened because the bracelet was no longer available to examine.In other words, a clasp that had just been repaired failed almost immediately, but because the failure caused the bracelet to be lost, there is apparently no way to assess responsibility.Interestingly, during the discussion I was also told that prolonged wear may compromise jewelry because I mentioned that I typically kept the bracelet on. This was somewhat surprising, as the bracelet had just been serviced and there was no indication at that time that normal, continuous wear would pose any issue. Are their pieces not meant to be worn?I’m sharing this experience so others understand how situations involving recent repairs and product failures may be handled.Extremely disappointed!
Liz Mcging
February 28, 2026
Poor quality product and poor customer service
And yet another bad review. Seems the Tiffany Brand isn't what it once was and I can only advise anyone thinking of buying an item from this company to look at all the reviews in order to make a truly informed decision. Poor quality product, poor customer service and a complete lack on interest in rectifying customer complaints. Just SHOCKING! Please don't waste your money on Tiffany's they are just not what they advertise to be.
Ruth Swaby
February 26, 2026
Poor quality engraving - entitled customer service
I purchased a key ring in silver. The service was standoffish although polite, the security manager entitled, and when I got the key ring after having it engraved, the engraving, at over $200 was slanted and uneven. They offered to send it back but I was on a time crunch. No offer to send back with a refund of the engraving. Tiffany is a has been. Entitled, disappointing and I would never recommend.
Jazmin Roberts
February 19, 2026
It was ok
It was ok, I just think quality is a bit off
True Note
February 13, 2026
Really nice quality and design
Really nice quality and design, just one star deducted because it is a bit overpriced in my opinion.
J.W
February 11, 2026
Not worth the price tag
I bought my daughter a silver necklace for almost $600 for her sweet 16th birthday. After a few months of wear, the silver has completely tarnished and looks black. Its awful and very disappointing considering how expensive it was. I inquired about a possible solution as I was very unhappy and I was told I could book in for a quote to have it looked at.
Yvonne Caldow
February 2, 2026
Tiffany does not live up to it's reputation
Appalling customer service from Tiffany, would never buy anything from them again ever! Absolutely no goodwill shown to a customer of many years. For me their reputation is as tarnished as the jewellery I received from them.
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