tixr.com Reviews
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4.1 / 5
Average user rating
268
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tixr.com.
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tixr.com Reviews
Read real experiences from customers of tixr.com.
Brands may not incentivize or pay to hide reviews.
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Perla
April 7, 2026
I accidentally purchased tickets for…
I accidentally purchased tickets for the wrong day, but Jane and Mia were incredibly helpful in getting it corrected. Their instructions were clear, and the entire process was smooth and hassle-free.
Shea Stephens
April 7, 2026
Excellent support provide by Tixr
I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great but escalated to another member of her team. Mia was able to help bring my freakout to an end. I finally had my tickets showing up in the Tixr app.Outstanding ladies!I truly appreciate you both
Clea Fullmer
March 25, 2026
Mia and Jane helped us change our tickets
Mia and Jane helped us change our tickets to the correct date. Being older and computer illiterate, this help was amazing!
Glenn Jones
March 24, 2026
CRAP
CRAPI am disabled and enquired about a ticket for a concert plus a free companion ticket (which is normal at 99.9% of events with proof of disability)Wasnt explained clearly that I only needed to buy 1 ticket and have the companion ticket added freeSo I bought 2 tickets and for 3 days have been going around in circles trying to get ANYONE who can help get me a refund on the 1 ticketNobody answers the phone or replies to voice mail at venue have tried 3 e mail addresses on the website USELESSThis wil be my first and last experience at this venue/ticket service
willa inouye
March 23, 2026
Customer service was super quick and…
Customer service was super quick and helpful!!! They dealt with my issue directly! And resulted in a matter of days!
Tanishia
March 16, 2026
This company is a complete scam
This company is a complete scam. I purchased tickets through their website for an event that was three hours away from where I live. When I arrived at the venue, my tickets would not scan at the door. Meanwhile, the friends I traveled with bought tickets from the exact same link and had no issues getting in.Because I had already driven three hours for this event, I had no choice but to pay again at the door (over $110 in cash) just to attend.I contacted the company afterward expecting them to correct what was clearly an issue with the tickets they sold me. Instead, they told me that they “only provide the tickets” and that whether they work or not is not their responsibility.That response is completely unacceptable. If you sell tickets that don’t work and refuse to help the customer afterward, that’s effectively taking someone’s money and providing nothing in return.They kept my money for tickets that were completely unusable and have refused to offer any help, refund, or resolution. Extremely unprofessional and dishonest.Avoid this company at all costs. You are genuinely better off buying tickets anywhere else, even in person at the venue, rather than risking losing your money like I did.*Update*The company has now responded claiming they have no record of my order or support ticket. That’s surprising, considering I have retained full documentation of this transaction, including screenshots of my order confirmation and a complete transcript of my support chat.All materials have already been preserved and submitted to the Better Business Bureau for review. At this point, the issue does not appear to be a lack of information, but rather a refusal to acknowledge it.I would strongly encourage the company to conduct a more thorough internal review before dismissing customer claims. Transparency and accountability go a long way; especially when documentation clearly exists. I have now submitted it to them again to see what happens but if customers have to go this far just for the issue to be fixed it is pretty ridiculous. I will update as this continues.
Tania H
March 12, 2026
Customer service easy to deal with
I contacted customer service as I had a query and they got back to me straight away. TIXR customer service processed my special request immediately and I was extremely pleased. TIXR was very easy to deal with.
Orrin Provost
March 5, 2026
Wonderful Customer Service
They made the issue i had a priority and was taken care of in timely manner, and they were so good in communicating with me on every step.
SUSAN KENNEDY
March 4, 2026
Excellent servicr
I was unable to pay for tickets on several occasions so Sent an email. They tsaid they would ring me back after 2pm today to help me. Paula rang this afternoon, made the booking for me and sent confirma6ion. Excellent service.
John Powell
February 26, 2026
just to get a ticket you have to…
just to get a ticket you have to download an app(forced to download the app) give them your personal information its is a nightmare to get your tickets don't use them!!!
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