tosotdirect.com Reviews
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4.5 / 5
Average user rating
61
Total reviews
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tosotdirect.com Reviews
Read real experiences from customers of tosotdirect.com.
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Nicholas Bader
March 23, 2026
I purchased the 18k dual unit
I purchased the 18k dual unit! I had a couple questions. I called support and they helped me and got everything taken care of! Great customer service and the units work great!
Danielle Hugie
March 16, 2026
This is one of the best portable AC…
This is one of the best portable AC units weve ever used. It gets ice cold and i love the multiple features. After about 8 months the compressor went out. We reached out to customer service through email and they responded quickly. They walked us through troubleshooting which resulted in them sending us a brand new replacement unit. Great products and amazing customer service.
Stetson
March 13, 2026
Open box 9000btu and then bought another one
I bought an open box 9000btu 120V unit last year 2025. It had a few dents, scrapes and a bent mounting foot. The install went great and it worked great through the winter. I bought a second one in January 2026 and it took me until March 11th to finish the install, partly cause I am 73. On this one I had some questions before turning it on and Mason got back to me the same day and asked me all the right questions and suggested trouble shooting. That one email answered all my questions without me even asking the right question. I was up and running the next day. I love TOSOT their products and their customer service is GREAT.
T. C.
February 2, 2026
I purchased a Tosot Minsplit system…
I purchased a Tosot Minsplit system from Tosot Direct in May of 2025. In December 2025 we chose to turn on the heat and received an error code that we had a leak in the freon lines. After calling out 2 technicians to inspect we discovered that outside unit had a leak internally. Falling the holiday season I reached out to customer service to replace this outside unit. After providing the documentation TOSOT needed, they immediately replaced the system. After thinking for a month I would have an argument to deal with, my issue was remedied with 2 emails. The actions by this company will make me a lifetime customer. Thanks Mason. T.C.
Barlendis Camejo
January 29, 2026
Thanks Tosot Familia son los mejores en…
Thanks Tosot Familia son los mejores en costumer’s service ✅
Byron Austin
January 16, 2026
The items are exactly as described
The items are exactly as described, function well.Outstanding Costumer service including after the sale!
Rami
January 15, 2026
my initial purchase was a 18000btu…
my initial purchase was a 18000btu unit. I loved it so much i bought another 12000btu for a second room. Excellent units. Customer service is wonderful and actually want to help. My experience is excellent and would recommend Tosot to anyone who needs their products.
Timothy Taylor
January 8, 2026
These are great value units and worth every penny
These are great value units. A few years ago I had a central air conditioner that was damaged during a hurricane. Now it was out of warranty by about one month. The AC Contractor quoted me $1300 for the repair. It was a fan motor. I went on Amazon, found the same motor and bought it for $500. I was in the process of installing it and said wait a minute why am I installing this fan motor and maybe I get it right, maybe I don’t, then I returned the motor to Amazon and looked for mini splits. I found several brands but TOSOT stood out to me due to great reviews and they’re a unit of GREE a highly respected brand. Now granted, I DYI installed them which technically voids the warranty. But since then I’ve bought six of these units and not one has failed. They’re just built so well a warranty isn’t really needed. I commend GREE for introducing TOSOT. if one breaks for real, the price point is low enough I’d simply replace it rather that some crazy repair estimate from HVAC contractors. HVAC contractors really have a license to steal, with TOSOT, I disarmed that license to steal.
Bee
December 19, 2025
Ease of communication with speedy and…
Ease of communication with speedy and effective problem solving
Tommy Morgan
December 5, 2025
I ordered a portable A/C unit for my…
I ordered a portable A/C unit for my small bedroom from Tosot, The Shiny 10,200 BTU with Dehumidifier it works so well I ordered another one for my mom's living room. I live in Florida were its very high Humidity. The order was delivered fast and both units are amazing. You can track your order as soon as it ships. I just ordered a Tower Fan from Tosot can't wait to see it arrive on Monday.
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