touchbistro.com Reviews
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Join 335+ users reviewing TouchBistro Restaurant POS/EPOS. Read verified ratings and real customer experiences on touchbistro.com before you order.
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1.6 / 5
Average user rating
335
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for touchbistro.com.
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touchbistro.com Reviews
Read real experiences from customers of touchbistro.com.
Brands may not incentivize or pay to hide reviews.
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Evitas
April 10, 2026
THE WORST COMPANY EVER
THE WORST COMPANY EVER! Continued to bill after we cancelled the account, never called back and then found credit cards from years ago to bill when we blocked them. Total Scam, do not fall prey to them!
Deb Parker
April 9, 2026
I cancelled my account 5 months ago and…
I cancelled my account 5 months ago and was told someone would reach out in 1-10 business days. Still haven't heard back and they keep charging me for services I'm not using. Cancelled my credit card and they actually went through my payment history and tried 3 other cards I had used in the past. Unfortunately they successfully charged another card without my authorization. Terrible customer service, terrible support!!!
Fukasaku of Prince Rupert
April 4, 2026
No Customer Support
There have been numerous bugs since the cloud migration about a month ago. I’ve contacted support three separate times and have been assigned three different case numbers, yet almost a month later, no one has followed up.The phone line never goes through, and the online chat consistently shows no agents available. It’s extremely frustrating to not be able to speak with anyone at all when issues arise.After being a customer for 13 years, it’s very disappointing to see the direction the company is heading. It used to be simple, responsive, and truly customer-focused.At this point, I cannot recommend this company.
Mahnoor Arif
April 1, 2026
Very disappointing
Very disappointing! I have been trying to cancel since Dec 2025 and its been April now. They keep saying someone will call back but no one ever does ON TOP OF THAT they keep charging my card their ridiculous fees even though service has been discontinued since Dec. Do yourself a favour and please stay away from this shithole. They do not care about you at all! Just the money in their pocket
Made in india Restaurant
March 30, 2026
extremely poor customer service
extremely poor customer service. I tried contacting them multiple times but never received a response. I was told someone would get back to me regarding some concerns, but I never heard anything back. Very disappointing experience, especially when you rely on a POS system for daily business operations.
Shinka Group
March 29, 2026
I’ve been trying to cancel my service…
I’ve been trying to cancel my service for months with no success. Despite multiple promises that someone would reach out, no one ever does. We even involved the BBB, and still no response. It feels like they ignore you so you’re stuck paying without resolution. I wouldn’t recommend this experience.
sawanya conway
March 22, 2026
TouchBistro pos system is very bad
TouchBistro pos system is very bad , Do not use this company. I have them for 5 years it was terrible. Customer service took forever to reach them , the system is bad . Run away from touchbistro
Rachel
March 3, 2026
Customer service is terrible
Customer service is terrible. If you’re looking to sign up, they will call you back in 15 minutes. If you’re looking to cancel they will drag it out for months and continue to bill during that time.The program itself is bad and reservations are frustrating. Many better options out there
KP
February 26, 2026
EH...
The Positive: Just switched over to TouchBistro at the end of 2025. The reporting and live operational updates are nice. The back end is pretty extensive so it takes time to navigate where everything is. However you can really get a good birds eye view of your business when you dive in. Inventory and labor management is good. Those were some of the top reasons why we switched from Square. The systems are fairly easy to use. Inventory management is great. Once you are able to figure it out, it really makes a difference in cogs. The Bad: POS layouts are a little behind as far as advancements. I am currently on a call to customer service and I have been waiting for an agent for 38 minutes, It is 8:00PM central. This is the second time I have called them today, and the wait is considerably longer. I called at 1:00PM and the wait was around 20 minutes. 24/7 customer care is available....Payment terminals are confusing for guest and cashiers. The labor management part is great as far as scheduling goes, but there is a huge need for a operating app, Peachworks is great for management, but not team member friendly. (43MInutes...)How difficult is it for team members to get push notifications? If you are going to boast all in one, then truly be all in one, Not just mostly all in one. Final Thoughts: As more time passes I hope that we feel more confident in the system. As it sits now I regret switching systems. I hope that feeling goes away only being 2+ months into it there has to be a better future for us with TouchBistro...I hope. Looking at reviews though I am not certain that will be the case. There is still quite a bit that TouchBistro should improve. Square is not catered to restaurants, but their systems are easier to use and honestly just better when interacting with the POS. Back office TouchBistro is superior than most. With nearly 2 years left on contract I will most likely begin the end of terms with them 2+ months before our contract ends, thanks to the other reviews I have seen. But who knows maybe they will figure everything out before that time comes. I hope so, but 51:11 on hold says otherwise. 58 Minutes to get an agent. He was great by the way. Very helpful.2/26/26 UpdateI Updated this review 3 times now. I first felt bad because of the not so great review so I shortened it, then I put it back because other people should know. I had to call customer service today again...35 minutes waiting for an agent to take the call. Also the virtual assistant is not available. On another note...When we signed the contract we were told that the system could distinguish between a debit and credit card. My call with customer service today proves otherwise.
Trey Young
February 25, 2026
We closed our restaurant the end of Dec…
We closed our restaurant the end of Dec 2024. We had an obligation to pay till the end of contract in Nov 2025. We continued to make our monthly payment till May 2025 when we noticed they were taking an additional 350.00 per month from us. It took weeks to finally get in touch with anyone from Touchbistro. Then they would call or email expecting immediate response but when we would try calling back crickets. All we wanted was an agreement for a final payment and they always wanted to stay cagey. They wanted us to set up EFT again and we wanted a written number from them and we would send a check or wire but we would never set up a draft with them again. Touchbistro wanted around 1250.00 but would never give a written response that that was it a final number. Our figures after taking the stolen money was around 300.00. Touchbistro would not discuss an offer with us so discussions broke down. Now in Feb 2026 they have turned us over to a collections/attorney for collections of 6758.00. This is nearly 2000.00 more than the original contract.
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