ugreen.com Reviews
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Join 601+ users reviewing UGREEN. Read verified ratings and real customer experiences on ugreen.com before you order.
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2.5 / 5
Average user rating
601
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ugreen.com Reviews
Read real experiences from customers of ugreen.com.
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Terry Evans
March 31, 2026
The company is a scam they don’t tell…
The company is a scam they don’t tell the truth.
David M
March 29, 2026
The iDX kickstarter campaign was…
The iDX kickstarter campaign was complete smoke and mirrors. They made all of us wait until Wave 5 to have a chance to buy. But now it’s at full list and we’re supposed to trust a company to refund us the difference? I don’t trust UGreen at all after this. Not only that, but the release date keep pushing further and further back. Now shows shipping in September 2026. I’m going to look elsewhere. This is the most crooked and absurd thing I’ve ever seen EDIT:UGreen - thanks for your reply. I understand logistics. I also understand that I’ve seen approx. 3 human responses to the first two waves saying they secured a unit in all of my research. You forced your early backers, the ones who “pre-ordered” by putting up $30, into having to pay MSRP in waves 4 and 5 while also pushing out the anticipated delivery date by 3 months. The game you’re playing with you customers, or those who would have been customers, is insane. You lost someone here who would have had a number of orders after ensuring this iDX series would solve my challenges. But your lack of transparency around Cost of Goods (RAM), exchange rates, etc., created a scenario where the Kickstarter platform “failed” in Waves 1-3, when the reserve price was reasonable and as promised, to taking $30 PLUS an additional $1,040 or so to use as floating capital to finance these builds. I understand and see through your shady decision as I would imagine most of your customers, and potential customers, would. Transparency is key. The above is my opinion of course, and not a statement of fact. We would all love to hear your statement of fact…David M - CEO, Method Media Group, LLC
Richard Hilway
March 27, 2026
Ugreen is taking money from customers, then defaulting on contract
Ugreen is taking money from customers, then CHANGING the terms of the agreed upon contract. This is not only illegal in most contries but horrible customer treatment. If this is any indication of their level of customer care, I'd advise you to stay far away.So NOW they're offering the NAS for 600.00 more than I CONTRACTED for, what a scam.
Jörg St.
March 27, 2026
There campaign on kickstarter is a…
There campaign on kickstarter is a desaster. Claiming money in advance, but not able to offer a possibility for all reservation-holders to place an order. What a shit.
Wes
March 27, 2026
Dont put any of your money on Pre…
Dont put any of your money on Pre Orders, they screwed hundreds of people out of their products in order to charge a higher price.
Nerses H
March 26, 2026
Scam of a company
Scam of a company. Don't ever pre-order with them. They don't honor their pre-orders, even if you pre-ordered a year in advance. Meanwhile, prices go up across the industry, and leave you screwed for an affordable NAS alternative.
Donovan Torgerson
March 26, 2026
iDX kickstarter campaign
The way the iDX kickstarter campaign has been handled is an absolute shitshow. I went from an enthusiastic backer to someone who will never consider any ugreen product again in the future. You've shown your true colors after feeding us lie after lie and going back on your word. Warning to potential customers, ugreen does NOT stand behind their words/promises.
Joseph
March 26, 2026
Deceptive business practices
Deceptive business practices. Held a deposit program for a guaranteed release at a guaranteed price and changed terms, not only asking depositers to compete with open market but to provide a 40% additional cost which would be refunded at an undisclosed time.
Clark Lewis
March 26, 2026
Typical foreign scam company
Placed a deposit in good faith for a new product around a year in advance. The day before purchase Ugreen pulled the rug out from under deposit holders and they were not given a chance to purchase the unit at the agreed price. Rather Ugreen decided that holders needed to fight for a unit on a terrible kickstarter event. Which crashed and had no units available. Awesome. I now have absolutely zero trust in the company. Any statement ugreen makes is only valid for that minute and not even then really. Betting security is a HUGE problem.
Kristin Atherton
March 26, 2026
Terrible customer service/returns…
Terrible customer service/returns policy. Bought a power bank after being led to believe it was CCC compatible. It arrived only CE compatible and so useless. Trying to return the item is expensive and time consuming and customer service are obstructive and unhelpful (offering a $10 dollar gift card when I'm trying to return £70 worth of tech). Would never purchase again or recommend anyone else do so.
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