undercovertourist.com Reviews
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4.0 / 5
Average user rating
374
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for undercovertourist.com.
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undercovertourist.com Reviews
Read real experiences from customers of undercovertourist.com.
Brands may not incentivize or pay to hide reviews.
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B Pan
April 9, 2026
The price was very good
The price was very good, but the website needs to be more clear as to what you are buying and what changes if you pick another option, and how to get back if you change your mind.
Amanda Hurst
April 9, 2026
The tickets I bought to Universal we’re…
The tickets I bought to Universal we’re not accepted at the gate. I had to go to customer service to get printed off.
Phil
April 8, 2026
Went well overall
Went well overall, paid for my tickets and got the codes to activate them very quickly, so that was really nice. Glad to have used this site, since disney tickets are getting more and more expensive.
Carmen
April 7, 2026
Return customer
Return customer. Fast, easy, best prices.
Laurie Nelson Randlett
April 7, 2026
You provided clear instructions for larger group attending Disneyland
You provided clear instructions for what has become a seemingly complicated effort to attend Disneyland...especially when there is a larger group!
Erika Mora
April 3, 2026
Do The Research
Navigating the website and there are deals to be had. However, buying theme park tickets is actually less buying through the Disney app or through Universal direct. I did buy through undercovertourist.com because my credit card offered me $100 bonus rewards through undercovertourist.com
Tanya Burke
March 29, 2026
Unwilling to Fix Their Error
I had a very frustrating experience with Undercover Tourist and would not recommend using them.I purchased a 3-day, 3-attraction ticket for my trip to San Diego after carefully reviewing their website. The full list of included attractions clearly showed the ones I planned to visit: San Diego Zoo, USS Midway, and SeaWorld. Based on that information, I felt confident in my purchase.However, when I downloaded my pass, SeaWorld was not included. I reached out to customer service via email and received no response. When I called, the experience only got worse. The first representative initially told me SeaWorld was included, then changed her answer and said it was only part of a “premium” ticket—which is not what was advertised on the page I used.When I pointed out the discrepancy, I was told that I hadn’t checked the website properly and was directed to contact SeaWorld instead. This was both incorrect and dismissive. The issue clearly stems from misleading or inaccurate information on their website, yet no effort was made to resolve it or take responsibility.As a result, I’m now stuck either missing an attraction I planned for or paying extra out of pocket due to their mistake. This is some of the worst customer service I’ve experienced—unhelpful, unresponsive, and unwilling to fix a clear error.I will not be using Undercover Tourist again.I have screenshots of the inaccurate description where the website states SeaWorld was included and will now be referring the matter to the Federal Trade Commission for resolution.
Robbie
March 19, 2026
I did not have any problem canceling my…
I did not have any problem canceling my order, it was quick and very efficient Thank you
Rose
March 7, 2026
Decent discount and no surprises
The price was good... a small but real discount. When our plans changed and I had to cancel, I was able to reach a person to accomplish that--even a little outside business hours. The return was exactly as disclosed up front before purchase. The person I spoke with wasn't the greatest. She did not seem able to listen and understand that I already understood the terms of the return and was fine with them and did not need a long explanation or mea culpa on the fee. She had a bunch of stock phrases she seemed compelled to repeat about valuing my time that just dragged the call out longer. It took 10 minutes plus when it could have taken two. But overall, the experience was good.
Vivian T
March 7, 2026
I bought the cheapest tickets from…
I bought the cheapest tickets from here, no issues, very happy with my purchase!
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