upack.com Reviews
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Join 630+ users reviewing U-Pack Moving. Read verified ratings and real customer experiences on upack.com before you order.
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4.9 / 5
Average user rating
630
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for upack.com.
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upack.com Reviews
Read real experiences from customers of upack.com.
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Martha Ford
April 7, 2026
Exceptional Service
Everyone I dealt with was extremely friendly and professional. All commitments were met on time. I would recommend U-pack to all my friends.
Leslie Roxane Mitchell
April 7, 2026
AWESOME people!
Wonderful! Wonderful from the chats on the phone to set up the move to all the way to dropping off the trailer in Washington to getting my belongings to Missouri earlier from the estimated date. YOU ALL ROCK!!! Recommend you all 💯%, can't thank you enough it has been a stress free move. God Bless YOU ALL!
Patricia Campbell
April 7, 2026
Delivery
Delivery , was on time , pick up was great as well ,, shipping was within the timeframe allotted,,my pod was dropped off on the scheduled time and picked up on the schedule time as well ,,, experience 10/10 great service would recommend to anyone wanting to move 🙌🏾
Samuel Drake
April 7, 2026
Phenomenal experience LA to NYC, Ramon and Nick are MVPs
Ramon handled our pickup and Nick took care of the delivery, and both were absolute pros! Both were friendly, efficient, and total experts at what they do. Honestly, just all-around badasses. Every time I called dispatch, an amazing human picked up right away and was actually kind and accommodating, which made the whole process feel smooth and stress-free.The move itself (LA to NYC) was unbelievably fast.. our stuff actually arrived before we did, which blows my mind. Pricing was very fair, especially for a 3000-mile move, and the level of service exceeded every expectation.Couldn’t be happier. Easily an 11/10 experience. Highly recommend.
Russell Moon
April 6, 2026
Very competitive pricing
Very competitive pricing, excellent customer service and the shipment arrived ahead of schedule.
WT
April 6, 2026
Couldn’t have gone smoother!
Couldn’t have gone smoother! From the representatives we spoke to on the phone to the drivers who delivered the trailer, everyone was always friendly, professional, and answered all of our questions. They did everything they said and all went to plan! Would definitely recommend U-Pack!
Ren
April 6, 2026
Seamless process from start to finish
Seamless process from start to finish! I received excellent customer service the two times I did call with questions (once to make the reservation, and again to ask about the pickup times). U-Pack was also the cheapest option that I found, so I couldn’t be happier. It was also a helpful feature to be able to track the location of the ReloCubes as they were shipped to me! U-Pack made the stress of moving easier. Hopefully I won’t have to move across the country again, but I will definitely choose U-Pack again if I need to.
Dr. Kay Colbert
April 6, 2026
This is our 2nd time to use U-Pack and I recommend them highly.
This is our 2nd time to use U-Pack and the experience was just as good. Everyone I dealt with was friendly, competent, and helpful. The trucks showed up when they were supposed to and the drivers were great. It is so much more reasonable than using "professional" movers and way less hassle than U-Haul. Recommend highly!
Morgan W
April 6, 2026
Had a great experience from drop off to…
Had a great experience from drop off to pick up!all the drivers were kind and quick! Our stuff arrived on the guaranteed delivery date and we were able to see where it was along the way
Beth Stankus
April 6, 2026
U-Pack was great
U-Pack was great. Initially, when researching moving companies, we had a lot of questions. We called them several times before making our decision to use them. Every time we called, they were excellent at walking us through the process and answering our questions. Customer service was spot on. When they dropped off our truck, we had the opportunity to speak with the driver who was friendly and extremely helpful. The same for when our belongings arrived at our destination. We couldn't be happier. I would recommend this company to anyone who is thinking of moving.
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