vandykes.com Reviews
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Join 703+ users reviewing Van Dyke's Restorers. Read verified ratings and real customer experiences on vandykes.com before you order.
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1.8 / 5
Average user rating
703
Total reviews
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vandykes.com Reviews
Read real experiences from customers of vandykes.com.
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Nell
March 12, 2026
Unable to return mislabeled items - Scam
I ordered a set of hinges that I found through searching "cabinet hinges" on their website, the hinges are much too thick to work as cabinet hinges and so I have been trying to return them for 3.5 weeks now, however, every time I call customer service (and wait 20 mins for an agent) I am told a return slip will be sent to me shortly and to date have not received one. AND, even if I am able to process a return, as I will keep calling, there is an 18% restocking fee to return an item that is useless to me because it was mislabeled.I received an email from them to leave a review for the hinges, and I did, which amounted to the same expression as here, and low and behold it's not on the website, so I assume they filter critical reviews as well.So, in summary, I am unable to return a mislabeled item that I cannot use for my application. This amounts to scamming as far as I'm concerned and I will be taking whatever action I can.
Dena M.
February 19, 2026
Order from Van Dykes with Caution!
Update: After filing complaints with the BBB and others, I was issued a full refund with an email apology from the company. I would order from them with caution, but may give them another chance.First review: I would give them zero stars if possible! DO NOT order from them. They are pure scammers. They will not refund my money, nor respond to emails or calls. I have the RMA confirmation email informing me my return has been received and accepted, but I've never received my refund.
Veronica Alvarez
December 12, 2025
Horrible customer service I called 4…
Horrible customer service I called 4 times about something and never answered the phone . They kept me waiting for 40 min each time and never answered. Sent an email they never responded either.
Sarah Cushman
October 10, 2025
Poor customer service.
I like the products we received - 4 casement stays - but they could not work with our windows. We returned, but they assessed an 18% restock fee, which we had not been aware of before purchasing or returning. For these supposedly higher end products, there should be high-end return policies and customer service.
Tony Trepasso
August 28, 2025
Follow up review
I'm writing this as a follow up to my first review regarding the extremely poor customer service I received. I was pleasantly surprised with management reaching out quickly in response to my post. They took ownership of the poor customer service I received and did a fantastic job of making things right. I sincerely appreciate Gwen for personally reaching out. I plan to use this company again in the future.
TJO
July 23, 2025
This is a follow up after my previous…
This is a follow up after my previous review on 7/15/25. Unfortunately, I had yet another bad experience with VD's Restorers customer service. I called to return two hinges and a doorknob due to poor quality and was told I’d receive a return label. Eight days later—still no label, just more promotional emails.I called back and was met with more condescension. The rep insisted the label had been sent, but I couldn’t find it in any inbox. When I asked if it might’ve come from a different email address, he vaguely said a supervisor named “Riley” sent it. Still, nothing in my inbox.I then asked which email they had on file. He refused to tell me, saying it was the one I used to place the order. I only have one email, so this didn’t add up. After being repeatedly interrupted and nearly hung up on, I insisted he read the email aloud—it wasn’t mine. When I corrected him and spelled my email, he claimed that was what they had on file all along.To make things worse, he said the return label was for two items, even though I was returning three. When I asked for clarification, he condescendingly responded, “One plus two is three.”Despite remaining polite throughout the call, I was treated with disrespect and given the runaround. This company makes returns unnecessarily difficult and their customer service is consistently rude and dismissive. And to top it off, they’re still charging me an 18% restocking fee plus return shipping. I’ve completely lost faith in this company. So far, I have not received a return lable, but I did recieve another sales add.
Alexandra Cary
April 14, 2025
AVOID!
I would strongly caution anyone considering ordering from Van Dyk’s Restorers. I spent over $600 with them, and what I received was beyond unacceptable — multiple damaged items, hardware sets missing critical parts, and not a single ounce of accountability from their customer service.What they don’t tell you upfront is that they rely on drop shipping, so quality control is completely nonexistent. When I called to request an exchange — not even a refund — for the broken items, I was told, bluntly, that it didn’t matter. They refused to help, made zero effort to make it right, and were shockingly rude in the process. I was stunned at how dismissive and unprofessional they were.This is not a reputable company. Their business model is cheap and careless, their customer service is hostile, and if something goes wrong (which it very likely will), you will be left footing the bill for broken, incomplete merchandise. Avoid at all costs.
Jsc
December 6, 2024
Unopened 60 days
I purchased some door hardware to replace some original hardware in an old house . I decided to restore the existing hardware as it was a better quality than the van dykes. I tried to return or exchange the unopened hardware for a different item but because I was a couple weeks beyond the 60 day policy van dykes rejected my request.
Sandy Schaefer
November 25, 2024
Do not order from these people!
Do not order from these people. The customer service as well as return policy are atrocious. . I ordered nearly $100 worth of cabinet knobs, which did not meet my expectations in 2 ways: finish & size. I returned them as instructed, getting a return label from them, which actually took several days to get, even though it was through email! Then when they received my return they tried to tell me I did not order the knobs from them! Did not want to refund my money. Through several frustrating phone calls & emails, & not until I threatened complaining to my CC company, they finally refunded most of my $$, but mind you not all of it. They’ve lost a customer in Texas for sure. Ridiculous. Also, they use customer service people outside of the USA, & I had to demand to speak to a person in the US, which was basically who kept arguing with me that these knobs didn’t come from them! 😡
Jon Parry
October 1, 2024
Buyer Beware
Buyer Beware! Overall the customer service is slow, poor, uncompromising and unapologetic. Expect a curt reply to your requests. There was a lack of communications from the start and I had to follow up 2-3 times to find out the status of my order. It was delayed by a month or so and I had to troubleshoot for them in order to expedite my order. On top of that their return policy is overly restrictive. Having over ordered on a high value item, I asked for a return and refund to which I was curtly denied despite it being in the original packaging, unopened. Seems unreasonable imho. Buyer Beware.
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