vaporfi.com Reviews
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2.7 / 5
Average user rating
4967
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for vaporfi.com.
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vaporfi.com Reviews
Read real experiences from customers of vaporfi.com.
Brands may not incentivize or pay to hide reviews.
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Genny
April 6, 2026
Awful
It's been a month since I placed my order. Two weeks ago I received a ridiculous response from their so-called customer service which essentially told me to be patient, my order is in transit. At this point, I think I've waited long enough. Avoid this business like the plague.
SUSAN ROBIE
April 1, 2026
I have been buying from VaporFi for 14.5 years.....DONE!
I have been a VaporFi monthly subscription customer for 14.5 yrs. Never had an issue until late 2025. Since then the company customer service has severely deteriorated. They have 1 (one) C.S. rep for the whole company. Traci in Columbia, SC, is as helpful as a screen door on a submarine. My subscription has not been honored, deliveries severely delayed or NEVER received. Her response is "the company jargon." Done and DONE!
Michael
February 13, 2026
Fast delivery
I read reviews after ordering online and instantly regretted ordering. I ordered Saturday afternoon so my order wasnt processed till Monday morning, Thursday morning I checked the tracker and said I missed delivery, luckily I called and found out the place that transported it was only a mile away from my house and was able to pick it up right away. About 3 days from order to delivery to Wisconsin, I'm happy with the process
Carlos Tamayo
January 22, 2026
If I could write 5 starts below i…
If I could write 5 starts below i would. Its been two weeks since I placed an order and shipment hasn't moved at all. Definitely contacted my card company for refund
Crash Overide
January 21, 2026
Don’t order from this company
Don’t order from this company. Took them over a week just to ship my single item order. Then another 10 days in shipping. I placed my order on the 8th of this month it is now the 21st and I still don’t have my item. Tracking is terrible it doesn’t give a delivery date estimate but yet requires a signature. Tried calling customer service and not only were they zero help with this but the lady I spoke to was very rude. Not only would she cut me off mid sentence and talk over me but also her tone was that of which it felt like she was talking down to me like I was a child. Very rude. This is my first time ordering from VaporFi and it will also be my last.
Liisa Bush
January 21, 2026
Their customer service does not get…
Their customer service does not get back to you. It has been 2 1/2 weeks and I have yet to see my order or any updates on it. When you try to go to boxcheck which is who they ship through it gives you an error message so you don’t even know where your package is at or when to expect it.
Connie Blythe Durham
December 15, 2025
Do not order from VaporFI
I placed an online order and after receiving a delivered email, there was no delivery. I placed an inquiry through their customer service stating I had not received and it went unanswered. I then called and was told they would get me the proof of delivery photo. This never happened and now everytime I call it says they are closed so I am pretty sure they have blocked my number. Very bad business.
Nathanielette
November 27, 2025
Terrible quality control and customer service
I ordered 2 bundles that were to include 2 packs of coils each, for a total of 4. When I received the order there were only 2 packs. I contacted customer service, which they quickly replied that I needed to send them a picture of the contents and they would get it corrected. I promptly sent them the picture and didn't hear anything else. I sent them a followup email about 2 weeks later with no reply. Terrible quality control and customer service.
Alyssa La Bello
October 28, 2025
Scam scam scam! Don’t waste your money or time!
Ordered 14 days ago and still haven’t received my order. Tracking said it was “Out for delivery” 4 days ago and I still haven’t received anything. I emailed customer service on day ten when I didn’t receive it, since the site said it comes within 10 business days, asking for a refund and still haven’t received a response. I just went to the website again to see if maybe there was a better way to get a hold of customer service, and the website states “To our valued VaporFi customers. VaporFi is no longer taking orders. All of your existing orders are in transit and will be delivered as scheduled.” Then it gives a generic tracking website that doesn’t say much of anything about where my order is. Wish I read reviews before spending $80.
Darci bee
September 17, 2025
Negative stars DO NOT ORDER
If I could rate NEGATIVE stars I would. Poor customer service, delay in shipping, no shipping updates for 7 days, over the 10 day shipping promise on the site. When I spoke to someone she was rude and dismissive claiming none of my 4 requests through the website were received although I have request recieved confirmation emails. Everyone else was to blame no attempt to rectify anything, poor excuse for a company. Do not waste your time order elsewhere. I am confused how am I supposed to ensure I am home to sign for a package with no delivery date.
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