venmo.com Reviews
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1.1 / 5
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1056
Total reviews
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venmo.com Reviews
Read real experiences from customers of venmo.com.
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David Griffin
April 9, 2026
App does nothing to protect its users…
App does nothing to protect its users in transactions. Completed a transaction with client. Later that night client stated the transaction wasn’t done by him and Venmo removed the funds from my account. I provided documentation with receipts from the client with purchase. Venmo says they’ll investigate and two weeks later they stated it’s out of their hands and the clients bank is investigating. It’s going on 3 months and Venmo stated they have no timeline on the return of funds. So basically any body can scam you and say it wasn’t them no matter what proof you provide. Taking no responsibility and leaving you to wait until the third party bank makes a decision.
Colleen ONeill
April 9, 2026
Fraudulent
I had Venmo for years without issue or complaint. Suddenly, my account was no longer working because my phone number needed to be verified after going through the process of verifying my phone number I got the reply that my number was not verified. My account was disabled. I spoke to customer service who originally told me I was a child on my mother‘s account and they would need to speak to my mother. I’m 58 years old and it’s my account then they told me the name on the account didn’t match my name which is absurd because in the app it has my name and my account information after a half an hour of back-and-forth they finally verified I was who I said I was and then told me there’s an issue with my Verizon wireless phone number that Venmo does not recognize it. They were no help. I asked to have an escalated. They said no ma’am we will not escalate this so then I asked to close my account, but they are unable to do that because there is a small balance in my account. But since my account is not verified, I can’t transfer that money into my checking account. Long story short I am without a usable Venmo account they have my balance and nobody in customer service would help me… Do not use this app. There’s definitely something fraudulent going on here!!!!
i st
April 9, 2026
Horrible customer service
Horrible customer service. Not possible to talk to someone in person to resolve an issue. I transferred some money from my bank to my venmo account, after 5 days the money still isn't there, and their stupid chat bot is useless, etc. Also, why do they hold on to the money so long? I also couldn't pay someone with Venmo recently directly from my connected account, so I transferred it to Venmo, and now they're not making the money available. Something is wrong with them lately - never had issues until now. Venmo is part of PayPal, so that probably explains it, because PayPal is also a nightmare if you try to reach someone.
epнrιυѕ
April 9, 2026
Venmo’s "Purchase Protection" is a…
Venmo’s "Purchase Protection" is a deceptive marketing gimmickVenmo is currently operating in bad faith by collecting fees for "Purchase Protection" and then summarily denying claims that fall squarely within their written policies.I paid for a commercial transaction using the "Purchase" toggle for a digital item. The "seller" immediately blocked me, resulting in a total failure of delivery. Despite providing timestamped forensic proof that the merchant terminated the contract, Venmo denied the claim (Case #VM-R-DTI-619191752) stating it was "not covered."Furthermore, they have refused to provide the documentation or specific criteria used to reach this decision, effectively stonewalling the appeal process. If you pay the extra fee for protection, you are paying for a ghost service. They take the fee and ignore the fraud.I have been forced to escalate this to the CFPB to get a response. Avoid using Venmo for any transaction where you expect the company to honor its own terms of service.
Anddy
April 8, 2026
Venmo customer service
Venmo customer service: the worse experience, no human to talk , just a machine repeating, the same, sending the customer to the help app, the help app dont have the answers. Its a mess you get frustrated. Do not use this piece of service!!
Dan Andrade
April 8, 2026
Horrible customer service I had an…
Horrible customer service I had an issue I reached out to them. They told me to put a stop payment at my bank. I did what they asked me to do but now I owe the money in my account is frozen.
Anatolios Tambazidis
April 8, 2026
I was scammed out of 300.00 because…
I was scammed out of 300.00 because Venmo had a dispute with an individual several years before that had nothing to do with me. Please read all the reviews and understand what you may be getting into. They are a devious criminal company
Jill Brown
April 7, 2026
Less than one star
Less than one star. Zero stars. My standards for good customer service are ground level now since most big companies are terrible but Venmo now wins the award for the worst of the worst. So many glitches, customer service is very difficult to contact. The application tries sooooo hard to route you through various terrible AI agents before you can talk to a person... who then cannot do anything. It's wild that this company is still solvent.
Randy Newton
April 7, 2026
Venmo is completely UNRELIABLE!
Venmo is completely UNRELIABLE!Transaction services are inconsistent, no genuine customer service, transaction limits appear to be all over the board, and logging in is sometimes a hassle.Back to PayPal!
Stephen Shanahan
April 6, 2026
Zero Customer Service
Horrible help line. Absolutely no way to get some personal help. Keeps logging you out and in. I won't ever use them again.
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