vetrxdirect.com Reviews
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Join 3,128+ users reviewing VetRxDirect Pet Pharmacy. Read verified ratings and real customer experiences on vetrxdirect.com before you order.
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1.8 / 5
Average user rating
3128
Total reviews
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vetrxdirect.com Reviews
Read real experiences from customers of vetrxdirect.com.
Brands may not incentivize or pay to hide reviews.
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Justin Thompson
February 15, 2026
Had a cheap price
Had a cheap price, but said they were out of that size and wanted to charge me a lot more for a different sized bottle even though the number of pills were the same. Basically just tried to scam me. Going with a reputable place.
Sophia Martin
January 6, 2026
Will not be purchasing from them anymore
Purchased eye drops for our pup and he started rubbing his eye. I reached out to the company asking about a satisfaction guarantee or refund or any sort of help and they simply said “no refunds”! They didn’t even question if my pup was ok or what’s going on. No concern at all. Will not be purchasing from them ever again. I don’t trust this company.
Randy Bramstedt
September 30, 2025
No customer service whatsoever via phone, text, or email
Vet approval failed but could not reach Vet Rx by phone, email, or text. Absolutely no customer service. Could not get status on order to resubmit as vet was waiting to approve order.Non-existent and unresponsive customer service. Therefore I cancelled my order and autoship subscription. I do not trust them.
T. Hash
August 10, 2025
Terrible Customer Service!!
Ordered an ear ointment for my dog which had an expiration of only 6 months; We were planning on reusing this product as our dog gets recurrent ear infections (thus we ordered a larger 30 gram size). Instead of replying politely to us, someone named Jane basically replied 'this is what it is and moving forward go find another pharmacy to order from'. Very rude and inconsiderate people.
KM
July 8, 2025
Problems with their website that…
Problems with their website that prevented me from ordering refill. No response to my VMs or email, no notice that web issue had been fixed--I just had to keep trying until it went thru.
Bryanna Rodriguez
February 25, 2025
They have been amazing for me
They have been amazing for me! I have no complaints. Great service, great customer care, multiple ways to contact customer service. 5/5 service.
Barb Hedstrom
January 27, 2025
First order
First order. I put it in three times. It still doesn't go thru. Disgusted. Do you want business or not? Now I don't know if I ordered my dogs med or not. You suck.
Marketing Pros
January 7, 2025
I had a rush order over 10 days ago and…
I had a rush order over 10 days ago and it wasn't rushed. Now I no longer need it. I canceled the order through their website, and it still sent a shipping notification. I emailed immediately, and they said they can't cancel it or refund it.
Cary McGillivary
December 10, 2024
Expect incompetence you will not be disappointed!!!
My original order was supposed to be shipped to the UPS store in Ogdensburg, New York. However, it was incorrectly sent to Mount Dora, Florida. - According to the email correspondence, it was clear that the packages should not be shipped until the specified arrival date of Friday December 6th 2024 yet they were shipped early and to the wrong address.- As a result, I experienced inconvenience, including a 40-minute drive to pick up the package, which is time-consuming and frustrating.You're response to the customer was go find another place to Purchase the product because you can't handle shipping it to Ogdensburg UPS store.All of the mistaps was on your part. And I am told to go someplace the following is Vetrx response to me..We regularly ship orders to New York. Unfortunately, we cannot guarantee a particular carrier when orders ship. In addition, we cannot always guarantee when orders ship. I hope that you are able to get the Visbiome easily from another supplier. Your order has been fully refunded.And than this one today! We received your voicemail about your recently cancelled order. I am very sorry, but we will not be calling you back, and we will not be able to fill for you anymore. Your misshipped order has been refunded. The order that we received today has been cancelled. No funds were captured. The Visbiome is over-the-counter, so there is no prescription on file. I am sorry for the inconvenience. We hope you are able to find another supplier that is able to meet your expectations. Best Wishes,Sarah
Bryanna Rodriguez Navarro
November 6, 2024
5/5 great experience
I placed an order 10/4 around 3PM and order was delivered to my home by 10/6 by 11AM. Great service! I was very worried about missing a dose of my cat’s heart meds. Thankfully, we didn’t thanks to VetRxDirect!
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