vetsupply.com.au Reviews
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2.5 / 5
Average user rating
187
Total reviews
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vetsupply.com.au Reviews
Read real experiences from customers of vetsupply.com.au.
Brands may not incentivize or pay to hide reviews.
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Chris
February 19, 2026
Buyers beware....
I ordered a flea treatment for my dog, however it was not dispatched in time due to shipping issues on their end. As I needed the product urgently, I purchased it locally and emailed to cancel my order. I was advised it had already been shipped and was told to mark the parcel “Return to Sender” upon arrival and repost it back to them for a full refund.I followed these instructions exactly. Over the next two weeks, I contacted them multiple times (after 7, 10, 14, and 16 days) to follow up on the refund. Each time, I was told they had not received the returned item and therefore could not process the refund.As there was no progress, I opened a PayPal dispute and successfully obtained a refund. After the dispute was opened, they contacted me asking me to close it so they could refund me directly. This was clearly misleading, as they could have processed the refund at any time prior to, or during, the dispute.Buyers beware: I would strongly caution anyone considering buying from this company. They do not honour commitments and have repeatedly misled me. Only use PayPal or a payment method with strong buyer protection, because without it, you risk losing your money if something goes wrong. If you ever have to raise a PayPal dispute and they ask you to close the dispute so they can refund you, DON'T!! Just another tactic so they can keep your money. Trust completely gone now and never buying from them again.
Sid Tegally
January 28, 2026
Poor customer service.
Poor customer service.They refused to provide tracking and item was not delivered.They refused to reimburse as they claim it should have returned if it was delivered to the wrong address.
Bozenna Poprawa
January 27, 2026
Would give zero if i could
Would give zero if i could. I placed an order which was not confirmed by VetSupply, but money taken from my account. No information given about delivery timing let alone providing the product ordered.This simply is a fraud.
Naomi
December 21, 2025
Never had a problem
Never had a problem, quick to let me know if something is out of stock. Have bought all my pets their flea and tick treatments here for 12 months. Has saved me a considerable amount of money.
Michael
December 17, 2025
"100% satisfaction guarantee" is a joke
Discovered their "100% satisfaction guarantee" is meaningless. Contacted them when delivery didn't arrive within 48 hours as normal. Told to wait a bit longer. Three weeks and three emails later, they are still sending the same "wait a bit longer" email. Had to dispute the transaction with my bank in order to get refund for goods that never arrived.
Natasha S
December 12, 2025
Missing order with important contents!
Order placed on 1 December, sent on 3 December… Still hasn’t arrived. Customer service rep I spoke to was incredibly rude. Cutting me off, not letting me speak. Wouldn’t purchase from here again
Jessie Kang
December 1, 2025
Definitely scammed company!!
I ordered the tick treatment for my cats on 18/11/2025, but so far today 1/12/2025, nothing has been received.I've tried to contact the support team, and they claimed the delay issue first. I asked for the tracking no. and they said they used mail service, so no tracking no., which is really ridiculous, like what merchant will use letter mail service to ship the boxes. I also checked with AU post, only 3-5 business days for mail service and there is no way as what they said.Everyone Has to avoid this company, and I am trying to dispute my money back.
Jane Sansom
November 18, 2025
No longer good service
Have used them on and off for yrs, but last 6mth or so service isn't like it used to be &after yesterday's episode l will never use them again. Was in hospital, they sent invoice for payment of my regular automatic delivery THREE TIMES IN HALF AN HOUR . I went to pay it first thing this morning and they'd cancelled the invoice!! When asked why.... was told because of my email last night which only said " you only have to ask me once, NOT 3 times in half hour"!!!Found item at better price elsewhere.
Leanne
October 30, 2025
Terrible customer service
Terrible customer service! Ordered and paid for tick treatment 28/09/25 still hasn’t arrived 30/10/25. Called several times only to be told it’s in the post with no tracking. Please be wary and suggest ordering elsewhere if you want to actually receive your items.
chris
September 30, 2025
This Conpany is a SCAM
I ordered some tick treatment for my dogs coasting 238 dollars and paid for Express post $12 . 7 days have passed and no sight of my order, Vet supply don't seem to be very worried about it saying it will turn up. Tracking has stopped and now no Tick treatment and out of pocket $238 dollars. I'll never buy off this company again and I will definitely not recommend them to anyone. FIND MY ORDER OR GIVE MY MONEY BACK!
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