vidaxl.com Reviews
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Join 902+ users reviewing vidaXL.us. Read verified ratings and real customer experiences on vidaxl.com before you order.
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2.4 / 5
Average user rating
902
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for vidaxl.com.
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vidaxl.com Reviews
Read real experiences from customers of vidaxl.com.
Brands may not incentivize or pay to hide reviews.
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Laine Greaves-Smith
March 26, 2026
Terrible shipping and customer service
I ordered a piece of glass. It was shipped and broke in shipping. Twice. I then spent a month trying to get them to package another piece better and send it and they respond every week or so and ask pointless questions like "which part on this 1 item long parts list is broken."
Jodie Chatfield
March 7, 2026
Ordered a garden storage box
Ordered a garden storage box. It came in about 100 pieces, individual pieces of wood, took hours to build and that wasn’t helped by the absolutely ridiculous attempt at instructions. Flat pack is fine, built multiple flat packs from other companies week prior, but this seemed rather extreme. All the screws mixed together. Mental, would not recommend.
Siskiyoubiker
February 19, 2026
I don't normally do Trustpilot reviews...
I don't normally do Trustpilot reviews but having never heard of this company before I did search them and was put off by the low score here. I wasn't going to order but then saw they had an association with my shopping service which gave me confidence that vidaXL.com is legit. I'm happy I did place the order, the raised beds I purchased came quickly and were absolutely perfect for my needs. The pictorial instructions are fine if you take the time to go over them and take stock of your parts before starting assembly. Thank you vidaXL, I look forward to ordering from you again in the future!
Vanessa N Weber
February 10, 2026
I received my dog ramp quickly
I received my dog ramp quickly and in good condition. It seems stronger than I anticipated, which is great. I haven’t used it yet because it’s for emergencies.
Not your average Joe
February 3, 2026
I am satisfied with the outcome…
I am satisfied with the outcome regarding a product issue. Customer Service worked with me to resolve in a satisfactory manner.
WIlliam Bird
February 2, 2026
Easy instructions
Easy instructions, fast delivery, looks great!
SK
January 18, 2026
Great experience!
Great experience! I ordered a bench and a stone sink basin. Amazing rustic quality. Shipping was fast too. Very happy!
Seth Kalmowitz
January 18, 2026
Order not received
Order not received. Filled out form, but no response.
Adam James
January 15, 2026
Looked like it did on the website
Piece look as presented. Arrived on time.
Anne Yemous
January 9, 2026
Non-service customer service
I bought shelves from their company, first from Wayfair (who listed it as a different brand name) but their instructions don't make sense, so I bought other shelves from Home Depot, but these, too, were Vidaxl shelves under a different brand name. Their instructions have no words on them and aren't as clear as Ikea instructions. I asked for help, and I spoke with 9 DIFFERENT PEOPLE, who kept asking for the same info, acted like they were going to help me, but then told me to contact the reseller. Those sites aren't going to understand their product since they're just reselling. They refused to answer a very simple question, and all their answers were so copy and paste I'm beginning to think I am talking to bots. Do NOT do business with this company, they don't support their products. -Edit- Their reply shows their unwillingness to help. It doesn't matter that I bought the products on Wayfair or Home Depot. Both of those are resellers and they are not at all familiar with the product. Vidaxl still got their money for the product, so I am still a customer despite where I purchased it. I talked with at least 9 different people who collected my info only to refuse to help me. NEVER do business with this company. It's ridiculous that they will only answer if I purchase directly through them. -2nd edit- AGAIN, why would a reseller be able to answer a question on installing YOUR PRODUCT when they have never installed it themselves? Why just flat out refuse to answer how to install it? They've never taken it out of the box. Your company MADE IT. I don't know why you just refuse to answer. You're just proving to everyone that your customer service is atrocious the more you refuse to answer.
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