virginmedia.com Reviews
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1.4 / 5
Average user rating
103560
Total reviews
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virginmedia.com Reviews
Read real experiences from customers of virginmedia.com.
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Hongmei
April 2, 2026
Excellent service
I just signed up for 1G speed internet after moving to my new house, and the speed is very fast with good signal strength. Engineer Rob called twice before installation to remind me and check, and he arrived on time on the day of installation – fantastic!
BEN ANDERSON
April 2, 2026
Day three 👎
Day three. So far the service stopped an hour or two after fitting. We had to wait until the next day before someone could get back. Appt was between 12-4 pm and the engineer arrived at 3.55 pm. He replaced the router, re connected the emergency phone line as he stated it wasn’t wired correctly and replaced an external connector which he stated was faulty. All appeared well that evening. Woke up this morning, guess what? No service. Carried out reset as per instructions. Router now completely dead with no apparent power whatsoever ands no lights displayed. Further engineer appt now booked for tomorrow. The worst bit is, this is at my mother in laws house, she’s 90 years of age and she’s had no reliable system since point of fitting.
Rita Brown
April 2, 2026
In this time when you sometimes have to…
In this time when you sometimes have to wait an age for things Virgin Media have been so quick and efficient. Within two hours of placing my order the external property install required was completed. Garden & path fully restored. The install of the internal equipment was completed with 30 minutes and so far all has been good
Stuart Wilson
April 2, 2026
Virgin don’t care if you can pay or not !!!
Just contacted Virgin to downgrade my package as with everyone else in the country we are feeling to cost of living crisis and hard choices are having to be madeWhen I spoke to customer services instead of the cost going down it went up £8, so I made a complaint and was contacted by the retention team and when I asked them to remove sports and movies to reduce the monthly cost it went up by £13 how can this be justified. Paying more money for a lesser service New customers can get my package for £25 less than I’m paying but I have to pay £40 more than them for less
B K Tack
April 2, 2026
The engineer showed up on time
The engineer showed up on time. Even used shoe covers in the house. Very receptive to questions. And found best place for hub. Helped us with our camera's etc getting on 2.4. Rest of house on 5. Ben was excellent.
C J Varga
April 2, 2026
Virgin media were very professional and…
Virgin media were very professional and kept me informed with what was happening before and during my installation. This is my first time with this company and I am extremely satisfied.
David Storey
April 2, 2026
My broadband package is due for renewal…
My broadband package is due for renewal and set to nearly double in price. So I contacted them on chat told them I am retired and need my bill to come down even if it meant loosing phone as we don’t use it. Came back with absolute best price £62. Told them to leave it. Law and behold I went into my account and they were offering me £46 no questions asked. Sky are offering £32 inc Netflix.
Dalip Singh
April 2, 2026
I am extremely disappointed with Virgin…
I am extremely disappointed with Virgin Media. We have had no internet service for the past 10 days, and despite contacting customer support multiple times, nothing has been properly resolved.This is not just an inconvenience for us — we have an autistic toddler at home, and internet access is a crucial part of their daily routine, comfort, and learning. This prolonged outage has caused serious stress and disruption to our household.The lack of urgency, poor communication, and failure to fix the issue quickly is completely unacceptable for a company of this size. We are paying for a service that we are simply not receiving.I expected much better from Virgin Media, but this experience has been frustrating and disappointing. If this is not resolved immediately, I will seriously consider switching providers.
Chris Jackson
April 2, 2026
They wont stop calling me despite…
They wont stop calling me despite multiple times saying not to
Customer07879038357
April 2, 2026
Its nightmare if you can speak to…
Its nightmare if you can speak to someone over a phone for fault. I remained over a phone with AI Agent for very long time and then it says someone will respond you asap, Before that it got disconnected, HOW TERRIBLE and FRUSTATING it is. Will never ever advise to someone to be a customer of VM.
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