vonmaur.com Reviews
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3.0 / 5
Average user rating
51
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vonmaur.com Reviews
Read real experiences from customers of vonmaur.com.
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Benfield
March 5, 2026
If I could rate this a 0
If I could rate this a 0, I would. I had purchased a dress online, and 2 days later the order is cancelled. I waited on hold for 6 minutes all for them to tell me the dress was out of stock, and someone bought it off the shelf. even though I had purchased it online BEFORE someone purchased it in store.
Cynthia M
February 12, 2026
Item appears worn, washed and returned
I have been a loyal customer of this store for nearly twenty years and have had mostly positive experiences. That streak ended this week when I purchased an item (on sale) from their website, expecting to receive brand new merchandise. Instead, what I got was an item that had obviously been worn. There were stains on the front, it smelled faintly of deodorant, and there were no price tags anywhere on the item. Worse, the holes where the price tags had been, on the size tag inside the collar, were enlarged and frayed, as though the item had been laundered and dried. Additionally, there was shrinkage and puckering indicative of said laundering. While the item I purchased was casual in nature, the issues I observed were not hallmarks of the worn in look, but instead how the item starts to take on that look after the first tumble dry: collars weren’t as crisp, cuffs and hem were puckered, and the fabric on the zipper pull was curled. I noticed these immediately, as I have purchased the same item in current season in other colors that all looked crisp straight out of the box. Additionally, I do not intend to tumble dry this item, as I want more of a smart-casual look than a sloppy one. I did contact the retailer, who asked for my shipping receipt showing the “inspected by” field, which was strangely blank. I am fully aware stores sell returned items. I also regularly thrift and shop vintage; I have no issue with pre-worn clothes. What I DO take issue with is a retailer re-selling non-new items and representing them as new. The item was purchased online and marked Final Sale, meaning I had no opportunity to inspect the item before paying, and no recourse if defects are found. A missing price tag and no acknowledgement of inspection for this shipment cannot be ignored. It’s disappointing from a company that stands for excellent customer service and high-quality merchandise. If “final sale” means item may be used or damaged, this should be stated on the item page. To sell used clothes without this disclaimer is deceptive and erodes trust.
Ellen M Higgins
February 4, 2026
A 16th birthday gift fit for a royal
I was shopping for a meaningful present for my granddaughters 16 th birthday, not an easy task… unless you happened to gain assistance from the lovely Jayanne! Everything I was worried about vanished, great gift, wrapping, shipping in one fell swoop. After much patience on Jayannes part she concurred with me that a 16 year old birthday is profound. Not wishing to give something transient & my input that young woman of Royalty usually is designated a fragrance, England Ms.Dior, but in America different story. Juliette has a gun! My favorite & I’ve seen it on many nieces dressings tables. So, done deal, Julliette has a gun, not a fragrance, which means no floral, musk, patchouli, just a scent that becomes uniquely your own as it blends with your own skin. It never shouts, it’s like a secret that only you & someone in close proximity will realize. Perfection! Totally aided by Jayanne, my doubts are gone, gift wrapped & sailing towards Julia, my granddaughter. There was no pressure just an acknowledgment that I was indeed on the right track. AI can’t do this for you nor the internet. It can only be done with the excellence of someone like Jayanne, it was truly my lucky day as she helped me make my granddaughter’s 16th memorable. I’m so grateful!
L. Reeves
December 15, 2025
Complaint Regarding Unprofessional Conduct by Salesperson
Subject: Complaint Regarding Unprofessional Conduct by SalespersonDear Von Maur Department (Laurel Park) Store Manager,I am writing to formally complain about an unpleasant interaction I had with one of your salespeople during my recent visit to your store.During this interaction, the salesperson (Andrea Cook, Intimate Apparel) became argumentative rather than helpful. When I attempted to resolve the matter calmly, the situation escalated further, culminating in the salesperson making a passive-aggressive and inappropriate remark: “I’m going to pray that you have a good Christmas.”I found this comment to be unprofessional and condescending, particularly in the context of an already tense exchange. Regardless of intent, remarks of this nature are not appropriate in a customer service setting and detract from the respectful and welcoming environment I expect from your store.I have been a customer of your department store because of its reputation for quality service, which made this experience especially disappointing. I hope this matter will be addressed so that future customers do not encounter similar behavior.I must add that for many customers like myself, shopping is an experience. When we come into your store to shop and spend money, we expect to be treated well. Otherwise, we could shop online and avoid these unfortunate situations. However, if everyone shops online, what might happen to your brick-and-mortar department store? Furthermore, what would happen to all of the jobs of the people who work in your store? My thought is that it would be the end of the "brick-and-mortar business model for your Laurel Park location.Finally, I want you to know that while Ms. Cook was taunting me, I used my cell phone and ordered the items I was trying to purchase from one of your competitors. I also intend to return all purchases I've made in your store over the past few weeks.Thank you for taking the time to review my concerns. I would appreciate knowing what steps will be taken to ensure more professional conduct going forward. Your response will determine whether or not I will ever shop in your store again.
Carol Foster
July 8, 2025
Roland at Von Maur in Rochester Hills
Roland at Von Maur in Rochester Hills, Mi. was exceptionally helpful to me in both making a purchase in in the bathing suit and in the foundation department. Extremely kind and courteous. I was truly impressed by her professionalism. Thank you very much!
Cathy Jennings
May 26, 2025
Why when I attempt to use the VM card…
Why when I attempt to use the VM card was I denied purchase nor opening an account in my own name, my credit score is in excess of 750, and in over substantial number of years has not had a late or missed payment. This action will definitely make me consider Bloomingdale’s for my next shopping , given my purchases were in excess of $800.00 yesterday this won’t be a one off purchase there.
Ed
May 14, 2025
Incredible shopping experience
Incredible shopping experience. Top notch assortment of quality designer and classic clothing. Purchasing quality clothing at Von Maur is an investment that will last for years. The sales associates are friendly and knowledgeable
barbara harrington
December 11, 2024
I just had the best unexpected shopping…
I just had the best unexpected shopping experience at the Orland Park Von Maur. I did not find exactly the coat I was looking but Cheri, on the better dress Dept. was kind enough to help me do some searches online and locations near me. Still at a loss, she gave other locations to check out in the mall. 2 hours later I'm back, now working plan "B" and we are laughing about the little things that make you feel good about spending money in a store. Liri joined in the hunt, 6 coats later, I left and could not be happier! Thank you.
Laura
July 14, 2024
Amazing experience at I Von Maur store…
Amazing experience at I Von Maur store in Hoover, AL today 7-13-2024. I absolutely amazed at the amazing customer service I received from Vanessa Associate # 915223. She treated me like I was the only person there. She was very knowledgeable of the items in your store. I was clueless as to what brands I was looking for. Vanessa was the best salesperson I could have helped me to make the best purchases I made. Love what I got thank you Vanessa.
Laura J Meyer
July 5, 2024
On July 1
On July 1, 2024 I shopped at Von Maur at Madison , WI. I purchased 2 pair of slacks. Store 42, Reg 011, transaction 3479, Assoc 955658. She did a great job in helping me find slacks that fit me better and went to look for others slacks while I was in the dressing room. I was there for a while and she asked me if I would like a bottle of water. She also brought my husband a bottle of water, which we really appreciated. She was very helpful & pleasant! Great Employee!
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