wallis.co.uk Reviews
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Join 1,645+ users reviewing Wallis. Read verified ratings and real customer experiences on wallis.co.uk before you order.
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1.5 / 5
Average user rating
1645
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for wallis.co.uk.
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wallis.co.uk Reviews
Read real experiences from customers of wallis.co.uk.
Brands may not incentivize or pay to hide reviews.
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Mo
April 12, 2026
Do not buy from this company
Do not buy from this company. Wallis, Dorothy Perkins and Debenhams were bought by Boohoo and all the stock is sent from DBZ warehouse. I ordered some trainers that said they were Oasis. What I actually got were really cheap looking unbranded trainers that you could buy at a market. It's a rip off and what you think you're buying is not what you get. I sent it back through InPost and did get my money back. But they take £1.99 to process each refund!It's a blatant money grab. Stay far away from this company.
Beryl Searle
April 11, 2026
Why does Wallis take so long to action…
Why does Wallis take so long to action a refund? Almost,twice as long,if not more ,than other companies. It would appear that Wallis are now using delaying tactics to hold on to customers’ refunds for their own benefits. This must surely be wrong.
Kerry Knowles
April 10, 2026
Wish I'd read the reviews here first…
Wish I'd read the reviews here first re: refunds :(Ordered £233 worth of clothing, returned all 5 items and I've only received a refund for 4 of them. I am missing £47.50.I've tried the only way to contact them via Messenger - clearly just a bot.It says someone will contact me further... I guess not.Might try Resolver as I see others have had success via that route.Otherwise it's a credit card claim.How do these companies get away with operating like this?Debenhams was such a trusted and valued high street brand. Never again.
customer
April 9, 2026
Awful customer service and ongoing
Have been trying to return a regatta coat ordered through Wallis, first the returns portal refused to recognise my order no, contact customer services, they sent link to print out returns label, now , even though I have sent copies of the order, label and return receipt several times, still getting nowhere , awful company to deal with, will never buy from them again . Still no indication of when refund will be sent Update, they now want me to try and retrieve the parcel from the address they sent me a link to, unbelievable!
Aimee Wilson
April 8, 2026
Kai was an absolute star!
Kai was an absolute star!! So quick and figured out what was going wrong!
Tina
April 7, 2026
Shocking customer service
Returned items to value of £300 using pre paid returns label December 2025 and still chasing refund. Raised claim with Royal Mail as instructed by Wallis, Royal Mail admit to loosing package and advised that contractor, Wallis, are to raise claim as it was using their pre paid returns label. Getting bounced back and forth between the two while I’m out of pocket £300! Shocking customer service! Messaged Mr Kamani on Insta today.
Mrs S
April 5, 2026
0 would be my rating I returned an item…
0 would be my rating I returned an item and received an email to say my refund was in progress near to 3 weeks ago and still not refund. This is ridiculous I will have to raise a chargeback with my credit card company as they are not responding to emails either
Katie Macalister
April 4, 2026
I wouldn’t even give it a 1 rating if I…
I wouldn’t even give it a 1 rating if I could give it a minus I would. I have been waiting for 9 days for my order to arrive. It still hasn’t. I paid extra for some “seel scam protection” which was £8! I have had emails from other companies but not Wallis. You click on the communications icons none of them work. You cannot email or phone! This website is a con! Please do not order or trust them!
Deborah Stather
April 1, 2026
I ordered a dress on the 28th of March…
I ordered a dress on the 28th of March for a Party , after reading the reviews & no order email , I think I may have made a mistake! This maybe regretted & I am sure this won’t be here for next weekend I don’t suppose
C Taylor
March 28, 2026
No refund
No refund! They received the returned item 13 March but yet to refund me. The only way I've been able to find to communicate is via Messenger and it's a robot that talks to you. When they say they'll pass to an agent, it goes silent. Won't ever order from this company again. Wish I read the reviews. None of their email links work either. They sent me an email to review the product but no, can't do that either. Couldn't make this up!
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