waterstones.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 5,148+ users reviewing Waterstones. Read verified ratings and real customer experiences on waterstones.com before you order.
Related articles
4.5 / 5
Average user rating
5148
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for waterstones.com.
Brands may not incentivize or pay to hide reviews.
waterstones.com Reviews
Read real experiences from customers of waterstones.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Woden's hitman
April 12, 2026
Noticed a book called black and British…
Noticed a book called black and British on your shelf.I'm wondering if you'd sell a book called "white and British ".Too much woke pandering has ruined a once great book store
Sarah Yardley
April 10, 2026
Adam Yates: A rare level of integrity and professional support
I’ve had a brilliant experience dealing with Waterstones Customer Support recently. As an independent author navigating the complexity of national distribution, I was fortunate enough to be assisted by Adam Yates.He provided a level of transparency and professional guidance that is rare to find. Adam took the time to truly understand the technical side of my project’s rollout and acted as a dedicated bridge between the central systems and the local branches. It’s rare to find someone so committed to ensuring a seamless experience for both the creator and the customer. Because of Adam's intervention and clear communication, I feel much more confident in my ongoing partnership with Waterstones. High-level service that genuinely supports the creative community. 5 stars.
Maria Georgescu
April 10, 2026
Waterstones Plus card
I had an issue with accessing the balance on my Waterstones card for discounts, and I contacted Waterstones customer support for help. Lisa was incredibly helpful and quick with fixing the issue, and her explanations were very clear.
Mrs Gemma Robinson
April 10, 2026
Had an issue with incorrect book sent
Had an issue with incorrect book sent. It was dealt with promptly and completely resolved. Customer service was excellent overall.
Mathew Green
April 9, 2026
Unwanted item in basket
I ordered a number of books online from Waterstones and then afterwards found I had previously added something in the basket which I no longer wanted. Cecilia, a member of the Support Team, couldn’t have been more helpful. I had a very quick response to confirm that the book had been removed and a refund processed. Excellent customer service.
Charlie Michael
April 9, 2026
Big thanks to Cecilia
Big thanks to Cecilia talking me through and answering questions made the process very easy
June Pilbin
April 8, 2026
Ordered the latest ‘must have’ squishy…
Ordered the latest ‘must have’ squishy for my little one, unfortunately, it got damaged in the post and arrived popped. Emailed customer support and in ten minutes they’d replied back and dispatched another. Fantastic service so easy to deal with
Anonymous
April 8, 2026
I had a problem with my Waterstones Plus card and the customer service was great
I had a problem with my Waterstones Plus card and the customer service was great. They set me up a new card and when contacting support they added on the stamps no problem. The in store experience is what keeps bringing me back, even if they prices are higher than some big online retailers.
Abbie
April 8, 2026
Spoke with someone via email about a…
Spoke with someone via email about a return due to a book being damaged in the post and they couldn't have been more helpful. They answered all questions I had happily and explained stuff where I got confused. I always have a great experience with waterstones, online and in person
Akki
April 8, 2026
I received a Needoh cube I ordered for…
I received a Needoh cube I ordered for my daughter but it was damaged and leaking. I contact the customer support team with a picture to show them the evidence and Lisa on the support team was amazing. She quickly rectified the issue by asking whether I would like a refund or a new one posted out. She arranged for a new one to be posted out to me very promptly. Great service
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).