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1.8 / 5
Average user rating
144
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for wawa.com.
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Read real experiences from customers of wawa.com.
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Zohan Farbisner
April 6, 2026
This review is specifically for the fuel attendants at the wawa on 539. My problem is with the way they remove and reinstall my gas cap. Seems like a really simple thing but they mess it up almost every time. They remove the gas cap and then they stick it in a hole inside the open gas door. This may actually be a holder for the gas cap, I don't think so though. The problem is that it gets stuck in there and when you go to remove it seems like it's going to break your gas cap. Also they don't know how to install a gas cap. You tighten the gas cap to one click and that's it. They tighten it to about 30 clicks every time. Seems like a very simple thing but they don't seem to have a clue.
Shaun Smith
April 2, 2026
Not all wawa are bad, but the one in Melbourne off 192 west New Haven is the worst one I ever been in especially after hours. Don’t try and get hot coffee at 430 in the morning. They might be brewing it at that time but I’ve been told they can’t sell it until 6 (Does that make any sense?) I’ve called corporate on them twice even went into the location and left my phone number for the manager to call me back. He called one time and has not returned my phone call. I know some people are Wawa fans, but do yourself a favor and stay away from that location you don’t wanna be disappointed like I was. This happens all the time.
The Man
February 20, 2026
I went to the Wawa in Media Pa on 252 and Route 1ABreeah Butler and David at store 8114 were both very helpful!!!They deserve praise!!!Cheers to them!!!I hope management gives them a promotion and a raise!!!They both deserve it for their professionalism, true help, and care!!!
Gina B
January 14, 2026
The Wawa on Seminole trail in Charlottesville Va is not responsive to travellers needs. I wanted to heat up my tea and they refused to put it in the microwave. Claimed it was WaWa policy. I went across to Sheetz and they were happy to help. Avoid Wawa if you want good customer service!!!
Alex
January 8, 2026
Store #595I went to this location this morning to grab some Redbull on my way to work. all the signage posted stated 2 12oz cans for $6. when i got to the cooler is was practically empty. I asked the team member if he could locate the cans I wanted. He went in the back and came out shortly after saying they didn't have the product in 12oz only in 8 oz. I asked if I could get 3 8oz cans equaling the 24oz special they were advertising. He went to the General Manager who said No. It would mess up their inventory. Apparently the correct number of cans they have is more important than the customers and honoring the advertising they have all over the store. Maybe if they were actually on top of tracking inventory they would have had the product I was looking for. I have worked in retail for decades and i know the customer isn't always right but I also know what exceptions and discounts can be done. The Manager is able to key in 3 cans and discount 1 so the price totals out correctly which would alleviate the inventory issue. Maybe is the General Manager even bothered to come out and talk to me about the issue we could have came to a resolution but he/she just didn't care enough to try to help. Customer service is a joke in this store.
Stacey White
December 5, 2025
I would not eat at this location extremely Bad customer service n food, they have Roaches..
Sher
November 15, 2025
While they have some good food what I've gotten recently has left me with a cough & dry mouth & a stomach ache? I'm not sure if it's a cleanliness issue or with the food. Wawa used to be my favorite place... they had chili, sweet potatoes & always hot & fresh. The food in convenience stores or wawa down here do not have the freshest or best food?? The restroom wasn't clean...a fog in the air... no soap & litter on the floor
Tony Castaldo
October 2, 2025
12 oz coffee now $2.23, quick check 20 oz cheaper.Wawa fresh bakery items shrinking faster than my wallet. Not worth the price anymore.
John Reeves
August 8, 2025
Today I shredded my WaWa credit card. This rating only pertains to the WaWa on Route 50 in Fairfax Va. Although I have consistently purchased gas from this location, recently I attempted to use the app. to get a discount. Three out of four pumps posted a message "sorry this pump off line". In addition the restroom is always dirty and in general the store is not clean. I hasten to say that WaWa in the past has been my favorite convenient stop and I have often recommended it to others. The Fairfax store is an exception.
MJ
July 28, 2025
Hold on gas pumps ..like $175. Long wait for food.
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