webstaurantstore.com Reviews
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3.9 / 5
Average user rating
3373
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for webstaurantstore.com.
Brands may not incentivize or pay to hide reviews.
webstaurantstore.com Reviews
Read real experiences from customers of webstaurantstore.com.
Brands may not incentivize or pay to hide reviews.
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ken
April 9, 2026
I had shipping issues which were…
I had shipping issues which were quickly resolved with a simple phone call .
Duane Gettinger
April 9, 2026
had parts we needed to fulfill our…
had parts we needed to fulfill our customers' needs .
David Moxley
April 9, 2026
When you open the box the boxes is completely dirty and half of it is damage
When you open the box, there will be a box inside that box that is completely dirty smashed half a time the glasses is broken half of the pieces are not picked right or there wrong parts that don’t go with it or just not there altogether
ACD
April 8, 2026
Terrible service
Terrible service. Placed an order on March 25 because it was in stock. Since then no news on the order, no shipping, have called multiple times and still no furniture. After 2 weeks, ended up cancelling the order and going to another vendor that is reliable and responsive.
Paula Higgins
April 8, 2026
The ease of ordering.
The ease of ordering.
Paul Rusek
April 8, 2026
Old Table New Again!
We ordered replacement legs for an old tabletop that we loved. When they arrived, 3 of the 4 legs were badly broken. I called and spoke with Zach and he was very receptive and sympathetic - he asked me to email pictures of everything that was in the box. He immediately sent another box of everything, and when it arrived only one of the 4 legs was broken, so I ended up with 4 good legs and all the parts. My table is fully refurbished!The customer service I received from Webstaurant was courteous, prompt and without reproach! I cannot say as much for FedEx, unfortunately.
Doug
April 7, 2026
Misleading descriptions on site
Wanted to order a custom steam hood. Even though their website doesn't say it, they will not quote for residential applications.
Peter Schmitter
April 7, 2026
No person to talk to
No person to talk to, only chat. not helpful in resolving issues. After years of decent service. I guess company makes too much money so they don't really care to make things right.
Church Carroll Heyward
April 6, 2026
This was for a residence but website…
This was for a residence but website required a business name.Overcome but awkward.
customer
April 6, 2026
Availability of the stem caster wheels…
Availability of the stem caster wheels I needed. In stock at a reasonable price.
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