whsmith.co.uk Reviews
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4.1 / 5
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49871
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whsmith.co.uk Reviews
Read real experiences from customers of whsmith.co.uk.
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Andrew
April 10, 2026
Literally getting all my kids books…
Literally getting all my kids books from here.
Nick
March 29, 2026
Absolutely appalling £4 for one bottle…
Absolutely appalling £4 for one bottle of drink and then they have the audacity to charge you £1 for a plastic bag Absolute daylight robbery
Marcus Durst
March 20, 2026
Heathrow T2 branch charged me £7.99 for…
Heathrow T2 branch charged me £7.99 for 110g walker’s shortbread! The price label said £4.99 but when I raised with staff this was dismissed. Either you genuinely rip off customers or your incompetent staff does so! Either way I will probably choke on this shortbread
JM
March 15, 2026
Heathrow Rewards not being credited
WH Smith have done nothing to fix the ongoing issue of Heathrow Rewards points not being credited. One has to request them to be added manually. A complaint has been logged and has been totally ignored. Added later: they’ve got some cheek to suggest I email them - I did over a month ago, on 9.02.2026 and was fully ignored.
Mrs H
February 26, 2026
Went to the shop in Ipswich hospital…
Went to the shop in Ipswich hospital south on my lunch break at 15.05 there was a note on the closed shutters saying be back in 15 mins, was told by a porter that he saw both ladys taking out rubbish 5 mins ago. They turned up to open the shop up at 15.34. So not able to get a meal deal. This happens so often now, either shop closed while they go out and smoke or no ones in the shop at all.
Matthew Daubenmeyer
February 21, 2026
I watched this place give my boss a…
I watched this place give my boss a heart attack.it drove me to suicide.do not shop with WHSmith
Philip Munroe
February 15, 2026
Redhill Belfry store.
Redhill Belfry store.I visited to purchase lottery tickets, and I was the only customer in the queue. One female assistant was behind the tills and another female assistant was on the other side discussing between them and at great length, which Lottery scratch cards were most popular and which ones they should buy. Totally ignoring the fact that I was a customer waiting to be served. This went on for quite some time. There was no acknowledgement or apology, and quite frankly, I find this lack of attention and ignorance shockingly appalling. These two employees clearly need to undergo customer service training, as they should not be in a customer facing role.
Stella Bull
February 12, 2026
I couldn't find a children's book that…
I couldn't find a children's book that I'd been searching for previously in another W H Smiths. This time I asked an assistant if he could check the stock to find it. He stopped the job he was doing to help me. I only had a picture of it and the name (a Peppa Pig book), then he began to search. He found there was one left, but we couldn't find it on the shelves. He then looked it up on Amazon to obtain the bar code. He got that and it still said 'one in stock'. He went upstairs, presumably to the stock room, but no luck. we looked around the shop shelves again and he thought it may have been stolen. But he didn't give up and went to check the stock in various random crates behind the till. He found it! I was so pleased. He could have given up with the search, but he was very polite and went above and beyond to find the book for me. Many staff just don't bother these days, so I wanted to give this review to advise of his outstanding service. His name was Tom and worked at the Romford branch. He made my day. Thank you Tom
TRISTAN HEAVEN
February 4, 2026
Charging £5.50 for a meal deal in a…
Charging £5.50 for a meal deal in a Hospital and not giving any discount for the Workers there is utterly disgusting no wonder you where in so much financial difficulties you had to rebrand.
Emanuele
January 31, 2026
WHSmith in airports is a rip off
WHSmith in airports is a rip off. DO NOT buy the things you can find in other shops for AT LEAST 33% less.
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