wigsbypattispearls.com Reviews
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4.2 / 5
Average user rating
215
Total reviews
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wigsbypattispearls.com Reviews
Read real experiences from customers of wigsbypattispearls.com.
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Belinda Lawlor
February 17, 2026
Hi everyone I got sent the wrong wig colour from Patti's Pearls
Hi everyone, I just bought two wigs over $1000.00 from watch Erynn Real @real.wig.fun (influencer) from Canada In the reel she refers to this colour as Macadamia R and when talking to Cathy Wigs by Patti's Pearls there can be a 20% chance that the colour will change, but not 100% as you see in the pictures I've sent.Then they have another excuse that I took the picture with the lighting behind me! really? Ok still there is definitely a colour difference all my friends aren't blind . All I was asking is for #wigsbypattispearls to take accountability. I'm a Canadian so lalso have to pay $200.00 tariffs for each wig as they sent separately to me. Haven't even received my second one yet and ordered on January 24th. (I hope nobody especially someone going through cancer and hair loss has to also deal with this issue) I go to Princess Margaret hospital and thinking now should have just bought their wigs.I have a big enough fight on my hands as it is.Dealing with Cathy at customer service just not being understanding to my situation and what I'm going through wants me to send everything back. Contact tariffs etc..... I just don't think it should be up to the customer, when you can clearly tell from the pictures , I was sent the wrong colour wig. I'm very disappointed, and frustratedBelindaI need to add my pictures please
Edyta P.
August 28, 2025
They are not friendly small business
They are not friendly small business! If you step on their toes they are very rude and spiteful.I'm writing this review to everyone who wants to purchase wig from Wig by Patti’s Pearls - be careful !!! I started purchasing from this website couple weeks ago knowing every return wig it’s gonna cost me$25. And I was ok with that. Before I place first order couple weeks ago I called customer service and I ask lots of question regards wig style also we talk about colors how hard is to choose right color seeing on the website. Also I question everything about return policy. Lady explain it to me that any item on clearance, final sale, discontinued items are not eligible for return. Also the same return policy is written down on their website.When I purchase Glam synthetic wig by TressAllure it was nothing written down this item is final sale , clearance or discontinued item. It was only "close out" but on the website return policy it was nothing mentioned about “close out” items can’t be returned.When i called lady on the phone she was very rude and disrespectful, she told me I can't return this wig because its final sale ( which I kindly ask her to show me where that is written down ). I told her I don't want the refund I just want store credit so I can exchange for same wig just in different color. She said if I return this wig they going to send it back or send as a donation. After our conversation I went online and I fill return form.Also I make photo screen from her website showing the Glam wig have no description that is Final sale item. I kindly call them again to inform customer service at Wig by Patti’s Pearls that I'm going to return the wig. Also I was very surprised they quickly changed description on there website adding “Final sale” on Glam synthetic wig. But like I mentioned before I make photo screen when I filled my return form.Unfortunately They have no choice they give me a refund because I have the proof and right to return the wig. After this accident I still place order for same Glam wig in different color but after 7 days they cancelled my order!!! Actually the company did me a favor because I don’t want to deal with untrustworthy and ignorant people. It’s many good wig websites with very good reputation and clear return policy. You don’t have to pay $25 fees for every wig you return and you don’t have to deal with rude and ignorant people. Definitely I’m going to delete my account from there website because I just want stay away from disrespectful people .
pP
August 2, 2025
They listened to my request and handled…
They listened to my request and handled me with extreme, excellent customer service. Never have I ever had a problem.
Terese Weir
July 30, 2025
Superior customer service
Superior customer service! Fast shipping, too, always a boon. On top of that, one is always accruing points for even more savings. (And it's kind of hard to argue with free shipping.)
Lucyb
July 10, 2025
I love Patti’s Pearls Wigs
I love Patti’s Pearls Wigs web site….great design and simple to use. The selection of brands is excellent. Ordering is a breeze and shipment is very fast. My last order was an open box Jon Renau Mariska. The wig was in perfect condition.
Terra Shapiro
June 4, 2025
Wonderful experience
I’ve been ordering from Patti’s Pearls for over 2 years. I usually purchase a new wig once every three months. I always receive my wigs next day, (once my wig even came less than 24 hours from when I ordered it). I’ve exchanged a few times and the customer service was incredible, friendly and accommodating. I have only positive things to say and so happy I found them.
Jessica
April 25, 2025
absolutely LOVE Patti's Pearls
absolutely LOVE Patti's Pearls. Fast shipping and I always get the best prices! Whenever I've had any hiccups (which almost never happens), I make a call and a HUMAN picks up! :) 5 stars!
Donna Thiessen
April 16, 2025
Satisfided Customer
*The availability of the topper I wanted*The price*The speed of delivery*The friendliness of the staff I talked to*The quality of the topper
Victoria
April 6, 2025
Always a pleasure working with this…
Always a pleasure working with this company! I have been purchasing from wigs by Patty’s Pearls for over a year now, they have the best pricing and if not will price match. I have not found my wigs to be cheaper elsewhere. Customer service response time A+. I gave them 4 stars only because the website needs a little tweaking, I wish you can see a variety of colors on the models not just a swatch. YouTube your favorite color and you can usually find it on someone who is sharing.
Kate in Washington
March 20, 2025
Always a pleasure. . . .never a pain!
I have been purchasing wigs from Patti's Pearls for quite a while and I have always been satisfied with the service, price points and selections. I can trust them to get my order to me quickly and accurately.I really appreciate the e-mails I receive notifying me of special sales etc.
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