withagency.com Reviews
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Join 164+ users reviewing Agency by Curology. Read verified ratings and real customer experiences on withagency.com before you order.
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4.0 / 5
Average user rating
164
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for withagency.com.
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withagency.com Reviews
Read real experiences from customers of withagency.com.
Brands may not incentivize or pay to hide reviews.
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kenneth childs
January 29, 2026
Watch this company!
Watch this company! Prices are crazy high. They will send you the product even when you request a hold. Charged me full price for a bottle after I was told it would be discounted. On and on. Customer service is a joke. Offered me a discount on the next shipment if I wouldn't cancel but nothing for what they already sent. Buyer beware!
Carol
December 22, 2025
So disappointed!
I’ve been with Agency for 5 years and their sister company Curology for several years before transferring. I loved the product and never had any complaints. My skin looks great so imagine how disappointed I was when I recently discovered my subscription had been cancelled. I reached out immediately to be told my payment could not process so they cancelled me. I never received any notification of any issues and my bank said they had no record of any issues. I requested Agency contact me to figure out what happened but no one has reached out to me. The AI text said my only option was to renew at the higher price of course. Good news is that I was able to subscribe through another company at a lower cost. I guess loyalty doesn’t mean a lot these days.
Kk
September 2, 2025
Shipment date updated via…
I had my shipment date updated via text. How cool is that!
Troy
July 21, 2025
Did the trial
Did the trial, was billed, told them I didn't want it and cancel, they refunded my money, 2 months later they billed me again. I once again told them I canceled, they told me it was too late. Not sure how many times you have to cancel. Have to block my card from them
Kristen Bingel
June 26, 2025
Doesn't work
The sample was little nothing. Tried the full size bottle at $70 that didn't last even a month and made absolutely no difference. It was supposed to be hydroquinone with azeleic acid. I've used azeleic acid before from the ordinary. It work miracles on my redness. This didn't even touch it. Not to. Mention my hyperpigmentstion didn't even begin to fade. And it's a bottle. Inside of bottle with nearly a quarter inch difference in size. So it looks like you're getting more than what you are. I was extremely angry as I get a whopping $100/week from disability to live on. I spent my money on the chance that this would work and be worth it. It wasn't sad to say this company is grossly overrated. They're rude and are not interested in accommodating customers they've deceived. Why would they? They're liars. So I guess I'll just have to figure something else out and cut my losses. But it made a huge dent in my finances that month. I hope they go out of business.
Connie
June 24, 2025
Customer satisfaction not important to Agency.
I completed one month of the future cream and responded to their questions about my progress. I informed them that my skin reacted poorly and that the results took several days to resolve. They never offered to adjust the prescription, but instead, charged my credit card and quickly shipped it out the same day. I was not notified that a new supply was shipping out until I saw the charge on my credit card. I communicated with them through a chat and was told that I could neither return it or receive a refund. This is extremely poor customer service, and the first time any beauty company I have done business with, has not assured customer satisfaction. I will never order with Agency again. The product cost $80.
Andrew Holly
May 20, 2025
product ran out before the month was…
product ran out before the month was up. Took them 10 days to get the replacement to me. Offered by a $5 credit. Terrible services
Lorrie Lancaster
May 1, 2025
Multiple orders where pumps didn't work…
Multiple orders where pumps didn't work at all or properly. Reformulated and irritated my skin and instead of offering to reformulate or refund me they just offered to cancel my subscription. I'm a licensed Esthetician and this is subpar service for a medical grade skincare line. Contacted by customer service after reading my review and given a partial credit on my last order and a credit towards my next bottle. I'll give it another try and update my review accordingly.
Suzy O
April 17, 2025
Quickly and easily fixed my problem
Easy acsess by text and all questions answered. Very well informed and professional.
Mrs Lucy Rollins
April 16, 2025
I had an issue with multiple accounts…
I had an issue with multiple accounts where my email was converted from google.com to gmail.com, it's caused problems everywhere. They merged my accounts together to fix my prescription accessibility. Thank you!
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