ysl.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 550+ users reviewing Saint Laurent. Read verified ratings and real customer experiences on ysl.com before you order.
Related articles
1.7 / 5
Average user rating
550
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ysl.com.
Brands may not incentivize or pay to hide reviews.
ysl.com Reviews
Read real experiences from customers of ysl.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Eliz
March 31, 2026
I am extremely disappointed with YSL’s…
I am extremely disappointed with YSL’s service. I placed an order and received completely wrong items, including unrelated makeup and a dirty razor. My actual order was never delivered.I contacted customer service multiple times, sent all requested proof, and followed up repeatedly, but they ignored my emails and provided no resolution.This level of service is unacceptable for a luxury brand. I do not recommend ordering from them until they fix their fulfillment and customer support processes.
Mark White
March 17, 2026
Poor Quality - High Price
My wife bought a pair of shoes with the gold YSL attached. After a few wears the gold YSL snapped - Not good enough for this price
Anna Tyufekchyan
February 26, 2026
WORST COMPANY
WORST COMPANY! Do not shop. I returned my order they “processed a refund” through wire. It has been over a week and the refund is still not in my account. Mind you I had to contact them for my refund! Awful company and service. Do not shop
Sarah Denison
February 5, 2026
Scam
Received wrong items. They offered clinique and sent cheap alternatives. To begin with immediate reply and assurance that it would be rectified. Absolutely nothing and no reply to further emails. Scam.
Vio Alecu
January 21, 2026
My parfum it’s broken He came without…
My parfum it’s broken He came without the cap libre ysl le parfum vaporristeur spray
Paige
January 2, 2026
YSL— terrible customer service with zero priority on the customer
YSL’s handling of this matter reflects a serious failure in basic consumer protection and commercial responsibility.A YSL handbag—priced at nearly $4,000—was purchased as a Christmas gift and never delivered. We have been informed that the package is “with FedEx” and that an “investigation” has been opened. Timelines provided by customer service have ranged from “a couple of days” to 7–10 days, demonstrating a lack of clarity, consistency, and procedural control.More concerning is YSL’s decision to place the burden of this loss on the customer.Under fundamental consumer-protection principles, the seller—not the buyer—retains responsibility for delivery of goods. Any contractual or logistical dispute between YSL and its carrier is an internal matter and should not delay resolution for the consumer. We did not select the shipping provider, nor do we have any ability to influence or expedite their internal processes.At present, the only party suffering financial harm is the customer: we are out nearly $4,000 with neither the product nor a refund. No replacement has been offered, no refund initiated, and no definitive resolution timeline provided. Repeated references to an “ongoing investigation” do not satisfy the seller’s obligation to deliver the purchased goods or return payment within a reasonable period.Luxury pricing carries an expectation of professional standards, accountability, and timely remediation. Passing liability downstream to the customer—particularly during the holiday period—is unacceptable and inconsistent with basic commercial practice.We are formally requesting immediate resolution through either: 1. a full refund, or 2. prompt replacement with confirmed delivery.Absent timely action, we will pursue remedies available under consumer-protection law and take our business to a brand that upholds its obligations to customers.
Sassy
December 18, 2025
I've been waiting weeks for an order to…
I've been waiting weeks for an order to arrive and don't hold out much hope now I've seen these reviews. I'll be getting a refund through Visa and I urge everyone else to do the same if this company are ignoring you. Hit them in their pockets where it hurts. If I'd have known it was a Chinese company I would never have ordered in the first place.
Clare - Kent
December 17, 2025
DO NOT ORDER FROM THIS COMPANY…
DO NOT ORDER FROM THIS COMPANY saintlorianIt took ages for it to arrive. Wasn't what I ordered (meant to be Clinique) instead I got some cheap Chinese knock off. I complained they have sent the wrong stuff, I asked for a refund and now not replying to my emails.
Gillian
December 9, 2025
Cheap rubbish
The good took a longtime to arrive. The quality is very poor. Watered down mascara. Broken lipsticks. Complained and they said the wrong order had been sent so they would rectify it. They didn't.Asked for refund and now not replying to my emails.Do not use this company they are terrible.
Damaris Wanausek
December 3, 2025
Concern Regarding Product Quality and Fabric Staining - Yves Saint Laurent Libre Intense
Dear Yves Saint Laurent Customer Support,I am writing to express my disappointment regarding Yves Saint Laurent Libre Intense, which unfortunately has not met the quality standards I expected from your brand. After multiple uses, I noticed that the perfume consistently leaves visible stains on my clothing, regardless of fabric type or color. These marks are difficult to remove and have resulted in damage to several garments.Given this issue, I find the quality-to-price ratio of the product to be unsatisfactory. A premium perfume should not compromise clothing or require extra caution during normal use.I would appreciate it if you could look into this matter, as I believe it is important feedback for maintaining the quality of your products.Thank you for your attention.Sincerely,Damaris Wanausek
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).