zalahair.com Reviews
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Join 1,706+ users reviewing Zala Hair Extensions. Read verified ratings and real customer experiences on zalahair.com before you order.
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2.6 / 5
Average user rating
1706
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zalahair.com.
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zalahair.com Reviews
Read real experiences from customers of zalahair.com.
Brands may not incentivize or pay to hide reviews.
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Bradley Udochibe
February 23, 2026
Tangle easily bad quality
Writing the review for my wife she spent money here for hair extension and they only last a few weeks very bad quality
Amy Rose
November 13, 2025
would not recommend to anyone :)
would not recommend to anyone :) cheap tacky hair like the company.
A G
October 18, 2025
I have been ordering from Zala for…
I have been ordering from Zala for around 10 years possibly longer.From being such a longtime loyal customer I can tell the quality of the hair has changed, they put the prices up a lot (I usually buy the 20 inch halo and they had put the price up by $100 dollars) and the shades had changed.So when this update happened I paid and extra $100 for the halo then I usually did and when it arrived it didn’t even match my hair like it used to! (Dark chocolate brown)Not to mention I couldn’t log into my account anymore because of the website update and when I was able to get back into it all of my Zala dollars were gone.Being such a longtime customer I had almost 5000 points. They changed the Zala dollars system I was saving it up for the $50 dollars off but since the update they only do up to $25 dollars off now with 3000 points. I will be trying another brand of extensions.
Soph Goodwin
October 12, 2025
I bought extensions off them for years…
I bought extensions off them for years and years, the last two years. A set of their extensions only last a month before they start matting and tangling when you only take two steps. Have contacted them and they’ve sent a new pair out and then the same thing happens again. The quality in their hair extensions has dramatically dropped and the price has gone up. A set use to last over 6-10 months now not even a month . So disappointing after buying off them for years. Don’t buy their extensions
Josie Iorianni
September 24, 2025
If I could give 0 stars I would
If I could give 0 stars I would. Not only are the tape in extensions the worst quality I have ever had with extensions, they matted after 2 weeks even with using products from their website which help the extensions from becoming dry, they had split ends and the breakage of the hair was absolutely horrendous. I have used their “contact us” 3 times as they never reply, when they do it’s so rude and you have no idea who you are talking to. This level of customer service is absolutely disgraceful. I have put a complaint through to consumer affairs. I waited 7 days for a reply as per their terms and conditions but all 3 times of contacting them I have received silence as I requested a refund for the poor quality of hair which does not match the description on their website. I will NEVER EVER buy from this company again. The poorest extensions and worst customer service I have ever received.
Melissa Everett
August 29, 2025
Exceeded expectation
Really happy with my halo extension!! in the light brown they have a lot of tones, so it’s not too hard to get the right colour each are pretty similar to the next. Quality is great, not heavy in weight at all
Pinkness
August 16, 2025
Shedding and lower quality
I have been using tape hair extensions for over 10 years. I have probably been purchasing Zala for 5 of those and my last set that i purchased in July this year will be the last that i purchase. I have left many 5 star reviews for Zala in the past, all genuine heartfelt and honest reviews,but over the past 12 months i have noticed the quality of hair has dropped dramatically.Being a long term loyal customer, i had always been happy with the quality, and the great service and super fast delivery that i had experienced. I leave reviews when i am happy with something and very rarely leave reviews when i am unhappy with something, instead just deciding to speak with my feet and move on. On this occasion however, i am just so disappointed and really saddened that a company i have been using for years and had been providing a beautiful quality product, is now delivery something very different to what i had been accustomed to.Shedding: I have had my tape extensions in since the 24th July, its now 16th August, and the shedding is just incredible, the matting and knotting is horrible. I know how to take care of extensions, i sleep with a satin sleep cap on with my hair tied loosely into a braid, and when i wash i use hair extension specific shampoo, i use quality products and also dry on low heat low speed on my dyson hair dryer with a large round brush, section the hair when drying. (I'm also a hairdresser) so i know exactly how to care for extensions.I used to get at least 3 to 4 wears out of my tape extensions (leaving in each time for around 8-10 weeks each wear), i would have one set in and one set washed and retaped for the next application. Each set would last me approx 12 months with proper care.July 2025: Zala hair , what have you done? You changed your website and changed your packaging , and the quality of hair has been deteriorating over the past 12 months. I would say the last probably 3-4 sets i have purchased have extreme shedding, knotting and matting after maybe 2-3 washes. I am really saddened, I noticed drastic changes a few months ago when all the website changed and they moved to USA and now drop ship to Australia. Zala, its a shame that you don't have the high quality standards as you previously did, everything from the online ordering experience, delivery and quality of hair has really deteriorated. I'm really sorry to leave such negative feedback, but Its something that you need to know and should take seriously if you want to keep loyal long term repeat customers.
Adyson
August 10, 2025
I’ve bought from this company since 2021
I’ve bought from this company since 2021 and the quality has gone down significantly while prices have gone up. I would 100% not recommend I can’t even blend my thin hair into my 20” extensions (they say to only get extension lengths that are double the length of your hair or it won’t blend well and that’s exactly what did) they are the thinnest they have ever been i’m so upset I wasted my money. also notice how there’s no reviews on their website? I tried to leave one and it’s NEVER been posted.
Jasmine
July 28, 2025
NO COMMUNICATION OR NUMBER TO CALL - DELIVERED MY PARCEL TO WRONG ADDRESS WITH INVAILD TRACKING AND AUTHORITY TO LEAVE A $300 PARCEL!!!!!!!!
I ordered important items for my upcoming wedding, and Zala provided me with an Australia Post tracking number. I spent days trying to track it with no success, only to later find out it was actually shipped via Aramex, not AusPost which meant the tracking was completely invalid from the start.By the time I found out and checked with Aramex, the parcel had already been delivered to the wrong address and now I’ve been told there is nothing they can do to get it back. I was never contacted, notified, or updated about the delivery, and no action is being taken to retrieve or replace the items.I’ve now lost a valuable parcel, received zero communication from Zala and have no resolution for something that was meant to be a special part of my wedding. I trusted this company with an important order, and I feel completely let down.
Tee
July 10, 2025
Order Never Arrived – Terrible Customer Service and No Accountability
I placed an order over a month ago and never received an order confirmation or the actual product. There was zero communication from Zala regarding any issue or delay.Since then, I’ve been in contact with their customer service team and the experience has been incredibly frustrating. I’ve had to repeat myself multiple times, including providing my new address twice, only to be asked for it again as if they never read my previous messages. Their replies are slow (about one email per day) and show a clear lack of attention to detail. It feels like the team isn’t even reading the emails properly, which raises serious concerns about who is managing their customer service.To make matters worse, Afterpay is continuing to charge me, including late fees, despite me pausing the payments due to the unresolved issue. It’s been well over a month, and this order was meant to be express shipping. At this point, I don’t even need the extensions anymore, yet there is still no resolution or apology.I’ve been extremely patient and polite throughout the process. I rarely leave negative reviews, but this experience has cost me both time and money, and the lack of responsibility from this company is unacceptable. If Zala wants to be trusted by customers, they need to take their operations and customer service far more seriously.
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