zinus.com Reviews
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Join 123+ users reviewing Zinus Inc.. Read verified ratings and real customer experiences on zinus.com before you order.
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1.8 / 5
Average user rating
123
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for zinus.com.
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zinus.com Reviews
Read real experiences from customers of zinus.com.
Brands may not incentivize or pay to hide reviews.
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Kimberly Mitman
April 2, 2026
TERRIBLE customer service
They were so horrible, I didn't buy from them, even though I had the products (two mattresses for a rental) in my cart and I was ready to check out. Here was my experience:* I first reached out with a question through their website. I had the items in my cart, but wanted to know about delivery date. I chatted with the bot, who eventually transferred me to a human (Jacob). Despite me sending several messages, Jacob never replied. * I left that chat window open and tried again. This time the chat bot connected me to a woman (I don't remember her name). She also never replied. So I just gave up.* Then they texted me from "jason" who said (direct quote) "Hi there, it's Jason from Zinus - just a heads-up, I'm a real person, not a chatbot!". Jason proceeded to offer me a discount code that didn't work. Then Jason disappeared (when I tried to reply, I got a message that the recipient no longer existed)* The next morning jason came back online and replied. He kept telling me that the discount code would work. I kept telling him that it wouldn't (despite me trying different browsers, etc). He finally said I should call in.* When I called in, I was told that jason *IS* a bot, not a human (thanks for lying to me!). I was also told that it would take them SEVERAL DAYS to figure out why the discount code wasn't working and they would get back to me later this week. When I asked to speak to a supervisor, I was told that none were available, and that they could put in a request for one, but it would take them up to a full day to call me back. FYI, they never did call me back, ever.* days later they emailed me a discount code. When I emailed back and said I had already purchased elsewhere, I got another email that night from someone else, offering me a discount code. It was a TOTAL mess, and if this is how they treat potential customers, I can't begin to imagine how completely horrid their customer service would be once they already had my money.
Anne Cafer
March 28, 2026
Great value for money
Bought from Amazon. Was a bit worried as the price of the bed frame was so cheap. Very pleasantly surprised at how sturdy and easily put together it was. Very happy. Excellent value for money
Anton Kuchar
March 21, 2026
zinus does not honor manufacturer…
zinus does not honor manufacturer warranty if purchased on amazon from 3rd party. Be aware of that, they just denied my claim for faulty product
AA
March 18, 2026
By far this is the worst company to…
By far this is the worst company to purchase a mattress from. I never leave reviews let alone a negative one. They sent the wrong sized mattress and refused to do replacement via amazon and they will make you wait for over three weeks so they can process the order till you get your refund. Avoid please and search before buying!
Brendan Sturm
January 31, 2026
Faulty Products & Won't Honor Warranty Due to Technicality
A solid wood Zinus bed frame I purchased broke after just over three years of normal use. The central support beam snapped, making the bed unusable.What followed was weeks of being bounced back and forth between Zinus and Overstock/Bed Bath & Beyond, with each company insisting the other was responsible. Despite being the manufacturer, Zinus ultimately refused to honor the warranty or even sell me a replacement part—purely because of where I bought it.This experience made it clear that Zinus’s warranty is full of loopholes and effectively meaningless. Expensive product, premature failure, zero accountability. I would not buy from this company again, and recommend that you don't either.
Andy Fallon LT Fallon
January 30, 2026
I rarely leave negative reviews
I rarely leave negative reviews, but this experience has been beyond frustrating. My mattress warranty claim was approved, yet I continue to receive emails saying the replacement has an “unknown ETA.” Meanwhile, the same mattress shows as available for sale online. Being told there is no inventory for warranty fulfillment while it is openly in stock for purchase does not make sense from a customer perspective.I have been patient for weeks and have intentionally held off posting reviews while waiting for resolution. A warranty is supposed to provide peace of mind, not create uncertainty and repeated follow-ups. Offering prorated refunds instead of honoring a full approved replacement only adds to the disappointment.I chose this brand expecting reliability and support. At this point, I simply want the approved replacement shipped promptly and the warranty honored as promised. I hope this is resolved soon, because the product comfort was good — the customer service experience has not been.
Paulina Gancarczyk
January 7, 2026
faulty element, no response from manufacturer
I purchased a bed from this manufacturer on Amazon and couldn’t assemble it because the holes in the headboard and one of the legs were misaligned. It’s too awkward to return and I already had most of it assembled hence I didn’t want to return it and emailed the manufacturer to send me a new headboard. Two emails that I sent were ignored. Eventually I had to drill in the leg to increase the holes to make the screw go through the headboard. Now I don’t know how long this bed frame will last. I will never buy anything from this manufacturer again.
Robert Reinhardt
November 24, 2025
Warranty Claim Ignored for Nearly Two Months After Company Confirmed My Address
I filed a warranty claim on September 27 due to a clear manufacturing defect in my bed frame. The company confirmed my address on October 31 and then completely stopped responding. As of November 24, I have received no replacement, no update, and no resolution. They closed the BBB complaint while the warranty claim was still open and unresolved. Based on my experience, this company does not honor its written warranty obligations. When I contacted them by phone, the agent told me "Are you f**king done?" After I explained to him I was sleeping on the floor. This company is a joke and should not be in business. He would have been fired on the spot if I was directing the call center.
Nadim N
October 18, 2025
Terrible return policy and customer…
Terrible return policy and customer service. AVOID.
ZINUSSUCKS
September 24, 2025
despicable company
despicable company - take ages to reply. refused to send out slats after sending incorrectly manufactured ones. been a week now without a bedframe and told now that I need to unbuild the entire frame and send back to amazon - THEN wait 15 days for a refund. THEN order and take time to build a new one. absolute joke They have caused me a world of stress. DO NOT BUY SAVE YOURSELF A HEADACHE
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