Chapters Indigo Canada Coupons & Promo Codes

My issues are with their online platform, not the physical stores. Every single time I try to make a purchase, the website throws errors. It complains about phone number formatting but won't explain what it needs. You have to fiddle around forever to get it to cooperate. Try buying an ebook and it tells you that you have to go through the Kobo site, which worked fine last week but suddenly doesn't this week. It keeps asking me to update payment info even though my card is totally valid. I've deleted and re-entered it multiple times with no luck. Eventually I just gave up and downloaded everything from Amazon Kindle instead. Their message to customers is basically go use someone else because you'll waste an hour of your life here. E-gift cards are nightmarish too. You can't accomplish anything without calling customer support. I wanted to support local, but their websites make it impossible.

Their customer service and delivery promises are complete nonsense. When I ordered two items, I was told both would arrive well before the holidays. I paid extra for rush shipping on one item to try to guarantee Christmas delivery, but they routed it through UPS, which has zero idea when anything arrives. It got picked up on the 15th and was supposedly coming on the 19th. The other item, promised for the 17th, now won't show according to the carrier until the 30th. It's clear they don't care about being truthful about timelines. I specifically wanted to support a Canadian company, but this is my last purchase from them.

Unacceptable situation. I bought an e-gift card online to send to someone as a gift and got an email confirming delivery, but it never actually arrived. This exact thing happened in the spring too, and I had to contact them multiple times to get it sorted. Now I'm waiting again for customer service to help since the gift card still hasn't shown up. This is not okay. I will absolutely never purchase another gift card from them.

Lesson learned: don't use PayPal with them because they'll treat you like the bad guy if the payment doesn't go through. I should have remembered this from when I previously used PayPal to renew my membership and it failed because they apparently don't accept that method. This time I ordered some books using PayPal since it was listed as an option. I got one book, but while waiting for the others, I received an urgent email saying the PayPal payment failed and I needed to pay immediately. I contacted both PayPal and the company to understand what happened. PayPal said they never rejected it, they were just waiting for the store to accept it so the money could transfer. The store said it wasn't their problem and demanded payment right away. I suspect they were worried since the other items were already in delivery and they hadn't gotten paid. I refused to pay anything while the authorized payment was still sitting on PayPal waiting for them to claim it. Throughout this entire ordeal they made me feel like I was trying to get free stuff or deliberately preventing payment. They never apologized or acknowledged their end of the mistake.

Placed a book request for store pickup and they never called me. When I followed up with them, they finally told me it arrived. They said this on July 18th at 7:59 PM. I showed up early Sunday morning on the 20th to grab it, only to find out they'd cancelled it. How are they still operating? I tried to buy local, but clearly that's not valued here. Had to place the order through Amazon instead.

Got a $150 order of books and a record for a birthday present. Everything arrived a few days before the celebration, but one item had damage with corners bent in pretty badly. I contacted customer service and they offered either a replacement or refund, but insisted on receiving the damaged goods back first. Here's the problem: the birthday was in three days. Their solutions don't work when you're on a tight timeline like that. I guess I'll have fun at the party talking about the $50 gift with crushed corners instead.

Dropped $150 on books and a record for someone's birthday. All three arrived a couple days before the big day but one had crushed corners. Called customer service about it and they offered to replace it or give a refund, but they insisted on getting the damaged item back first. The problem? I only had three days before the party. Their solution doesn't work for a time-sensitive situation like this. Now we get to discuss the $50 smashed-up item at the celebration instead.

Indigo might want to look up what actual customer service looks like. The delivery situation is nothing short of embarrassing. Their support team is a joke and practically gave me a heart attack trying to deal with them. They attempted to show up on Christmas night after my window had passed. Instead of using the intercom like a normal person, some guy called my phone directly an hour later. My books got dumped back into the system but still haven't been scheduled for delivery. I ordered December 18th and it's now the 29th with no books. All I got was maybe they'll arrive in the next three days, call us back if they don't. Their chat support online is worse than useless. Honestly might be the worst delivery experience I've ever had. Maybe hire some actual competent people.

Fair warning: this place removes critical reviews, so you can't actually trust anything on their site. They're filtering out negative feedback because they only care about sales numbers. Their reviews are fake. I've tried complaining multiple times but get nonsense excuses in response. Unfortunately, it's my only local option in the area so I'm forced to shop there, but I take everything I read with a grain of salt. Service quality has really gone downhill too.

Before ordering from them online, read this carefully. I used a gift card to order a book for in-store pickup. I got an email saying it was heading to the store, but after waiting two weeks with no update, I went to check in person. Turns out they'd cancelled the order without telling me, despite me having already paid. And they never notified me that it was ready either. When I contacted support, they explained they cancelled because the pickup window was only 7 days and supposedly I hadn't gotten a notification (even though my receipt said they would notify me). I requested a refund and they offered an e-gift card instead. I still haven't received it. They promised to resend but nothing has shown up. Their whole online ordering process is broken. They failed to inform me the book arrived AND failed to inform me they cancelled it. This refund situation is ridiculous.

Ordered a Christmas gift that was supposed to arrive by December 20th. When it hadn't shipped by the 21st, I reached out asking for updates and was promised one. On December 23rd it still hadn't gone out, so I inquired again with another promise of updates. I kept following up and got absolutely nothing until I finally cancelled the order ten days later. The customer service was abysmal, especially during the busy holiday season. I won't be ordering from them again. They're unreliable and unprofessional.

Ordered gift cards that supposedly shipped on December 8th, but as of the 21st they never showed up. There's no way to track them either. I needed them by the next day or they'd be worthless, and apparently returns aren't even possible. I normally buy Amazon cards for my kids but thought I'd try supporting this company. That's the last time I'm doing that. If you advertise a delivery date, meet it. Otherwise you'll lose loyal customers.

Their website talks a big game about being inclusive, but that clearly doesn't apply to older customers. I felt treated like a problem and like I was stupid. I went looking for reading glasses at one of their locations and got in line to ask for help. The employee made this dismissive noise at me. The item was right there but they acted annoyed. Meanwhile they're laughing and being super friendly with younger customers. This happens constantly. You can absolutely feel when you're not valued.

This place gets zero stars from me. Can't believe I can't walk into a store and have an employee help me order a book right there in person. Instead I'm directed to use my phone or computer, which defeats the entire purpose of visiting a physical location. That experience was awful. Their in-store computers are completely broken too. Why would anyone ever go to this store again if staff won't even try to help? The merchandise layout is confusing and poorly organized, with the entrance cluttered with stuff that seems designed for one type of shopper. The book selection is pathetic compared to what I've seen elsewhere. There's way better options out there with much more efficient layouts and better choices.

I don't understand what's happening here. I got emails within two days from two purchases saying items were already on the way with tracking numbers. But when I look those numbers up with the courier, they don't exist. My account shows the orders haven't even shipped yet. Did they just make up the orders and keep my money? That's basically fraud. The automated support system is completely useless. This happened in November, and they blamed it on a cyber attack, saying the orders never actually went through even after a month. What's their excuse now? I've been waiting over a week for someone to respond to my complaint and all I get is the runaround.