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Both the products and the customer service are really disappointing. I've bought Levi's jeans for decades, but lately the zippers are falling apart constantly. When I reached out to the company about getting this fixed, they just kept dragging out the email conversation with more and more requirements, so nothing ever actually gets resolved. This is awful service for a company that charges premium prices. The quality just isn't there anymore. Save your money and look elsewhere.

I made a purchase from Levi recently and it didn't go as smoothly as I'd hoped. Processing took three days, then UPS Standard shipping added another four days for delivery. The item I received wasn't the right size compared to what was shown on their site, so I had to send it back. On the bright side, the return was straightforward - I used their prepaid label and arranged a pickup through UPS online. They collected it the next day and it reached Levi in four more days. The downside was their choice to use UPS Standard, which takes forever with ground shipping. Even worse, it took six days after they got my package back before I saw my refund. That felt longer than necessary. The good news is they at least refunded my shipping costs and didn't charge me for return postage. I might shop there again, but I really hope they speed up both their shipping and refund timelines.

Had a really bad experience with my purchase. The jeans I ordered, which are usually a perfect fit for me, ended up too snug. When I requested a return, dealing with their support was painful. Eventually I found out the return shipping would cost around forty-five euros and I'd have to pay it myself. It's shocking that a company this size doesn't cover return shipping. That's completely unbelievable.

Outstanding customer service from the team member at the Buchanan Street location in Glasgow! This person was really knowledgeable and spent genuine time helping me find the perfect jeans. Definitely deserves to be recognized for the great work.

Item delivered to me on the eighth of January, and I've sent three separate emails since then with zero response. I shipped my order back on January eleventh due to sizing issues and placed a new order at the same time since exchanges weren't available - ended up paying for the second pair myself. By January eighteenth, my return had already reached them. Since that day, nothing. No refund confirmation, no status update, no email about my full refund. The jeans I sent back were completely unworn and in perfect condition. I'm honestly confused about how they treat their long-term customers. I've been buying Levi's since childhood and have spent a lot of money with them over the years. This is really frustrating and disappointing. I'm telling them to take action quickly because as a customer I have legal protections here. They need to act professionally like they're supposed to. It seems like they ignore emails related to refunds while responding to everything else. They're happy to take our payment, but getting money back when we're legally entitled to it is a totally different story.

I've tried reaching levi.com four times over eleven days and haven't gotten a single response. What is going on with their customer service? They really need to step up their game big time.

I've worn Levi's for my entire adult life. Picked up a pair of 510s recently and I'm really let down. They feel cheap and thin, like knockoff versions of real Levi's. I'm hoping the company can get back on track and remember how to make quality jeans the way they used to.

I've ordered twice and both times ran into technical issues. I pay, get my confirmation, and then wait and wait and wait. After two weeks I finally called and they told me there was a system problem and my stuff is stuck in their warehouse. My advice is don't place an order. They took my money for something that hasn't shown up. There are lots of people getting ripped off here. I'm one of them. Maybe I need to file a report somewhere for fraudulent activity because I have firsthand experience with this problem.

They gave me a coupon instead of actually refunding my money. For such a large company, I'd expect much better customer support. Unfortunately, that's not what I got.

Waited ten days with no shipment notification whatsoever. When I emailed asking what was happening, they didn't respond for two days. Finally called to check on my order and got told they had no idea, maybe something about when the order was placed. That was enough for me to cancel right there. I'm shocked this company is still in business - they're honestly the worst customer service experience I've had in years.

Got a pair of Levi's 501s from a retail location and I couldn't be happier. Absolutely perfect fit. The quality is excellent.

As a major retailer, I expected Levi's to handle sales items the way other stores do. But their return policy is a real problem. You get seven days to return something, and if you're even a little late, they won't help you get your money back. Instead, they offer a gift card, but the item's price has probably dropped since you bought it. Say you paid fifty bucks and it's now forty - that's your credit. You lose ten dollars with no recourse. I have my receipt as proof of what I spent, and they should honor that. This was my first and last time shopping with them. They wouldn't even consider helping even though I was just two days over the window. Levi's is a huge company - they could easily be more flexible, but they don't seem to care about complaints. Their policy is unfair and needs to change.

Really terrible experience from start to finish. The shipping takes forever. I ordered during Black Friday and they used that as their excuse, even though it's not like they've never had a Black Friday before - a company the size of Levi's should definitely be prepared for it. My order didn't ship for seven days after Black Friday. After it shipped through the local carrier in my country, seven more days went by with absolutely no tracking updates. I'm done with their online shopping site for good.

I purchase Levi jeans regularly. If you actually take time to read the feedback on this site, you won't come away disappointed. Personally, I stick with their classic 501 style because it fits like a glove and wears beautifully. Want to save some money? Check out their sales and promotional periods.

I buy Levi jeans pretty regularly. Take the time to actually read through customer comments and reviews here - you'll be happy with what you find. I always go for the classic 501 model myself because the fit is spot on and they hold up really well over time. Looking to stretch your budget a bit? Keep an eye out for their discount periods and sales.