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I'm too burned out to write a full review, but here's the deal: dealing with them on the phone is absolutely awful. Long conversations with constant holds and transfers. For a company charging some of the highest rates in the industry, their customer service is inexcusably frustrating. I'm looking elsewhere for better service and lower prices. Do yourself a favor and explore other options to avoid the headache.

They're raking in billions every quarter but can't manage their own buildings. There's a facility in Massachusetts that's falling apart, covered in moss, with crumbling brick. It looks completely abandoned and neglected. They want our money but won't even maintain their own properties. That's shameful.

I sent back some earbuds back in January and only received half my refund. Months later and I'm still waiting for the rest. I've been to the local store ten different times and called customer service just as many times. This is hands down the worst company I've dealt with. The store employees are actually nice people and I feel for them having to work there, but the company itself is terrible.

My charges kept fluctuating wildly each month. Started at $276, then jumped to $389, dropped to $254, then spiked to $439. I called multiple times asking for an explanation, but nobody could give me a clear answer. Different people gave me different reasons every time I called. Management was equally unhelpful and contradictory. I finally decided to go elsewhere where my bill actually stays the same from month to month. They lost me as a customer.

My monthly bills were all over the place with them. One month I'd be charged $276, the next it'd jump to $389, then $254, then $439. When I called to ask what was going on, they couldn't give me a straight answer. Every rep told me something different and kept passing me around. The managers were useless too, saying one thing then doing another. I got tired of the runaround and switched providers. Now my bill stays consistent every month. That company is dishonest and I'm done with them.

The company has really lost its way. Their processes are messy and lack transparency. Communications are unclear and nothing seems coordinated properly. After sticking with them for twenty years, I can't in good conscience recommend them to others. They've been surpassed by competitors.

They've gone downhill fast. Their operations are sloppy and confusing. They don't communicate well and everything feels disorganized. I was with them for two decades and I wouldn't recommend them anymore. There are better options out there now.

After dealing with their nonsense for too long, I switched to another carrier and I'm much happier now. The old company won't provide me with an itemized final bill even though I need it for reimbursement purposes. I've received three final bills and none of them show the breakdown of charges.

I've been loyal for over fifteen years but I'm seriously at my breaking point. I've had one ongoing issue for nearly three years that they can't seem to fix. Now they've overcharged me $345 and nearly two weeks later still haven't refunded it to my actual bank account. They keep saying they're investigating, which is ridiculous. I'm leaving as soon as I get my actual money back, not some account credit. I'm done.

My wife made a payment two weeks ago and set up an arrangement to pay the remaining balance on February 21st. They turned off her service anyway, even though we had documentation proving our payments and commitment. We've spent over a thousand dollars and get treated like we're deadbeats. This is terrible customer service. They switched us off before the agreed upon date even arrived.

Couldn't understand the representatives and had an awful time trying to communicate with them. Never again with this company.

I've stuck with them for TV and internet over four years and they've generally done right by me. But last weekend when I called to cancel just the TV portion and keep my internet connection, things got sketchy. The representative I spoke with upgraded my internet from 300 to 500 Mbps without my permission, adding $25 to my monthly bill. I only noticed when I got my statement. Thankfully another employee reversed it, but that kind of thing really damages trust. It left a sour taste.

Been a customer for four years with their TV and internet service and have been satisfied overall. Recently I called to drop the TV but keep the internet since I'm retired and cable costs too much. I have a smart TV with plenty of streaming options and local channels, so I just needed the 300 Mbps internet. Without asking, the rep upgraded me to 500 Mbps for an extra $25 a month. I didn't catch it until my bill came. Another agent fixed it for me, but it left me with a bad feeling about the company's practices.

I desperately wish there was a lower rating option available. I entered a contract in May for business phone lines and mobile devices. Wrong equipment arrived, and I had no working internet or phones, forcing my team to stay home. I was forced to use that broken setup until October when I finally brought in an alternative provider just to keep our business running. Now in January they're still billing me $500 monthly even though they've acknowledged both the service failure and that they received all the equipment back. I've spoken with numerous agents and supervisors from various countries with absolutely nothing resolved. This feels like a major corporate scam. Unless you want terrible service and crazy high bills, choose someone else. The competitor charging less actually delivers service.

I wish the rating system went lower. I signed up in May for internet and office phone lines plus mobile service for my business. They shipped the wrong equipment and I never got working internet or phones. My staff had to work from home the entire time. I was stuck with their broken setup until October, when I had to bring in a competitor just to function. Even though they admitted their failure and I returned everything in October, they're still charging me $500 a month now in January. I've talked to dozens of reps and supervisors overseas with zero results. This is the biggest scam I've ever experienced. Unless you enjoy terrible service and inflated bills, stay away. The competitor I switched to is way cheaper and actually works.