Princess Auto Coupons & Promo Codes

The website is frustrating to use and ranks among the worst I've seen in recent memory. It's constantly jumping around and displaying everything except what I actually searched for. We really need a quality alternative like the big hardware chains that operate south of the border to expand into Canada.

Disappointed with the customer service I received. Staff provided inaccurate information and when I returned items with missing parts, they wouldn't process a full refund.

I've been shopping here regularly for over thirty-five years across multiple locations in the area. I was looking for assistance from a knowledgeable associate recently to answer some tire questions. While the tire specialist was explaining the differences between models to me, another customer got impatient and interrupted us, trying to get service right away. I politely told them to wait their turn just like I had. The customer got upset and said something rude to me, so I asked them again to wait. After this exchange, the associate refused to help me anymore. I then asked to speak with a team leader to get the support I needed, but the associate just pointed me in a direction instead of actually helping. When I finally spoke with the leader, they just told me to ask the tire person again, even though I'd already explained that person wouldn't assist me further. This situation really disappointed me after so many positive years of shopping there.

I want to highlight the wonderful customer service provided here, particularly Susan who really demonstrates excellent care for customers. Much appreciated for the positive experience.

Just want to say the customer service here is outstanding, especially Susan who really knows how to take care of customers. Thanks so much for the great experience.

Skip the budget options and invest in a name brand product instead. This dual pull trailer dolly at 600 lbs capacity felt cheap and poorly constructed. Quality rating is maybe a 2 out of 10. Pay more, get better.

Had an excellent experience shopping recently. I bought a generator that wasn't working right, so I gave the store a call. The associate who answered was helpful and tried to walk me through fixes on the phone. I was able to return it the next day for a replacement and they located my transaction in their system without needing the receipt. An employee helped me get the replacement loaded up. The level of service I got was outstanding.

Recently had a great experience with this store. I bought a generator and ran into some issues with it, so I called and spoke with a helpful associate who tried troubleshooting over the phone. The next day I brought it back for a swap, and even without my receipt, they found my purchase in their system and got me a replacement right away. The associate even came outside and helped load my new unit into my vehicle. The service I received was absolutely top-notch.

I've always enjoyed shopping at Princess Auto because of the excellent pricing, well-informed staff, and cool selection of products. Recently I packed up my purchases right at closing time but realized halfway home I'd left my cell phone sitting on a shelf in the store. I rushed back to the parking lot just as the lights were shutting off and employees were leaving. The staff kindly let me back in to retrieve my phone. All the workers stayed and patiently waited while I found it. I can't thank the team at the south location enough for this kind gesture after closing time. The data on that phone was critical to me. It's unusual to find a retailer willing to help a customer in this way, particularly when it's well after business hours.

Princess Auto has always been a great shopping destination with fantastic pricing, knowledgeable employees, and interesting merchandise. The other evening I left right at closing time but didn't realize until halfway home that I'd left my cell phone on a store shelf. I raced back and pulled in just as the lights were going out and staff were heading to their cars. Despite the late hour, they let me back inside to search for it. The entire team waited patiently while I recovered my phone. I'm really grateful to the crew at the south location for going the extra mile after hours. That phone contained irreplaceable information. Most retailers wouldn't do that for anyone, especially well past their official closing time.

I've been a loyal customer for quite a while and the staff at my local locations never disappoints. They're always helpful and knowledgeable about what they carry. Staff members will actually take you directly to the item you're looking for rather than giving you vague directions. One employee even warned me that certain products are poor quality and not worth purchasing. The return process is hassle-free no matter who made the mistake. Recently I called with a product question and got a person on the line immediately without sitting through a phone tree. They assured me someone would get back to me with answers. I know people who've returned unused items in original packaging long after buying them with zero issues. The clearance merchandise area is always entertaining to check out, even though I wish there were fewer novelty items and pet products. This store is my go-to for all my audio, video, and data cable needs.

I've shopped at Princess Auto for many years and the staff consistently goes above and beyond. At my local locations, employees actually walk you over to find what you need instead of vaguely pointing you toward an aisle. I've had team members be honest and say certain items aren't worth buying. Returns are handled smoothly regardless of whether the mistake was mine or theirs. When I called with a technical question recently, I reached a real person right away without navigating any complicated menu system, and they promised to follow up after the holiday. My friends have even returned items months later without any problems. The surplus section is fun to browse, though I'd prefer less pet stuff and gimmicky household items. For cables and electronic gear, this is my preferred shopping destination.

The online product pictures don't match what arrives in the package and important components are often missing from what's advertised. I discovered they were actually using competitor photos on their website. A sawmill extension they sell online shows images of log clamps and posts in the detailed photo, which made me think these were included. When the shipment came, they weren't there. The customer service rep said yeah, those parts are indeed missing, but claimed I don't really need them, which is ridiculous. Operating a sawmill without proper log securing every few feet is dangerous. Worse, they're using photos lifted directly from another company's site. It's like ordering a particular car model online and receiving a completely different brand instead. This false advertising has been going on for days after I complained. It's deceptive and frankly wrong.

I walked in late November afternoon hoping to pick up a gift item, but had a question about the specific model since it was pricey. The first employee didn't know the answer and brought over a coworker from the hydraulics section. That guy was incredibly rude and dismissive, telling my helper he wouldn't know anything beyond what was on the package. When I asked my question, his tone was condescending and his whole demeanor was offensive. I made it clear I wasn't happy and left the store. As I walked away, he yelled sarcastically at me, making the situation even worse. This employee should not be working with customers. His attitude directly caused the store to lose a straightforward five-hundred-dollar purchase. I spoke to a manager on my way out and while she was apologetic, the damage was done. I won't be returning, and my husband who's been shopping there for years won't either.

For over three decades, I've been a regular customer purchasing pressure washers, hoses, and related parts from Princess Auto. Their product selection is fantastic and the value for money is really hard to beat.