Lively Home Concept offers home services and related products. This page aggregates verified customer ratings and reviews to help shoppers understand their service quality, pricing practices, and customer support before making a purchase decision.
Lively Home Concept Reviews
1.8
5 reviews
What Shoppers Say About Lively Home Concept
Created with AI, based on recent reviews
Lively Home Concept receives overwhelmingly negative feedback from shoppers, with 1.8 out of 5 by 5 reviewers. The dominant complaint centers on billing practices: customers report being charged full monthly fees even after cancellation or for time periods when service was unavailable, with no refunds or credits applied. Additional recurring issues include poor customer service quality (long hold times, disconnections, unresponsive representatives), service outages where phones show as out of service without clear explanation, and unexpected charges for overages. Multiple reviewers specifically mention concerns about how the company treats senior customers, characterizing practices as exploitative of that demographic.
One five-star review praised outstanding customer service and product quality (specifically mentioning their lemon pepper seasoning), suggesting positive experiences are possible but rare. However, with 80 percent of ratings at one star, the pattern of complaints about unfair billing, service reliability, and customer support responsiveness significantly outweighs isolated positive feedback. Most reviewers explicitly state they cannot recommend the company or will not return.
Customer Reviews (5)
Sorted by: Most recentRobert H.Nov 26, 2024
Watch out when canceling - they'll bill you for the whole month no matter what. You don't get anything back for time you don't use. Since most of their customers are seniors, this feels like they're really exploiting that group.
Marcus T.Nov 22, 2024
Absolutely fantastic experience....What really sets a company apart is how they treat their customers....Got outstanding service from these folks this morning, which is rare to find these days. Plus their lemon pepper seasoning is top notch
David M.Mar 3, 2023
Can't recommend this - same issues as others mention. The service quality for seniors is really disappointing. Got disconnected while waiting, then found out it was because they were closed. Returning this phone and won't be back.
Susan K.Jan 25, 2022
What a ripoff! Bought this for my Mom and immediately started getting spam texts. The phone kept saying it was out of service when we'd try calling her. Spent over an hour on hold trying to get help from customer service. The rep couldn't figure out what was going on. A month later I find out they shut it down for overages but still charged full price on autopay plus an extra hundred dollars. This company targets older folks and takes advantage of them. Look at all these terrible reviews if you don't believe me.
Lively Home Concept Review FAQ
How is Lively Home Concept's rating calculated?
The rating of 1.8 out of 5 is the average of all verified customer reviews on RetailCoupons.com. The current score reflects 5 customer ratings.
What are the most common complaints about Lively Home Concept?
The primary complaints involve billing practices (full monthly charges applied even after cancellation or during service outages), poor customer service (long hold times, unresponsive representatives), service reliability issues (phones showing out of service), and unexpected overage charges. Several reviewers note concerns about how the company treats senior customers.
What do satisfied customers praise?
The one five-star reviewer highlighted outstanding customer service and praised the quality of specific products, noting that good service is rare to find. However, positive reviews are limited in the current set of ratings.
Do customers recommend Lively Home Concept?
Most reviewers explicitly state they cannot recommend the company. The overwhelming majority of one-star reviews indicate customers would not return or would not recommend the service to others, particularly due to billing and service concerns.
How can I submit a review of Lively Home Concept?
Verified customers can submit reviews on RetailCoupons.com based on their purchase and service experience. Reviews should be factual, specific, and based on firsthand experience with the company's products or services.