Olivia Harper RetailCoupons.com Team By Olivia Harper and RetailCoupons.com Team
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  1. 1. Does Hotels.com Price Match?
  2. 2. Hotels.com Price Match Policy
  3. 3. How Do You Request a Price Match Refund on Hotels.com?
  4. 4. FAQs
  5. How to Request a Price Match at Hotels.com
  6. What Usually Qualifies (and What Doesn't)
  7. Online vs In-Store Requests
  8. Smarter Ways to Save at Hotels.com
  9. Price Match FAQ

1. Does Hotels.com Price Match?

The good news is yes. Hotel.com will match the price but with some requirements. However, they will not refund the full price for you but will refund the difference amount.

2. Hotels.com Price Match Policy

You can request Hotels.com price matches within 7 days to get the refund. As mentioned above, you will not get the full price, just only the price difference.

The refund will be given back to you in your original payment method if your booking type is refundable. In contrast, you will get the Hotel.com coupon if it’s non-refundable.

The requirements to get price matching from Hotels.com are:

  • Same booking details, including same dates, property in the same accommodation.
  • Request within 7 days.
  • AARP or government rates, Blind reservations, and member-only loyalty program prices are exceptions.

3. How Do You Request a Price Match Refund on Hotels.com?

For the detailed steps, let’s read!

  • Go to the Price Guarantee page here.
  • Scrolling down to “Ask us to match the price”
  • Click to “Submit your request”
  • Choose your booking type: refundable or non-refundable.
  • Fill in your booking information and submit it.

Hotels.com will view your request within 24 hours. After that, you can get their email confirmation.

4. FAQs

Does Hotels.com Price Match Special Rates?

No, Hotels.com does not offer price matches with special rates that are only available to a limited number of clients. 

This includes AARP and AAA member pricing, blind booking, government membership rates, and loyalty club members-only discounts. 

Price matching is only accessible for general public prices that do not need special memberships.

How Long Do I Have To Price Match?

As mentioned above, Hotels.com will send the email confirmation within 24 hours.

How to Request a Price Match at Hotels.com

How Do You Request a Price Match Refund on Hotels.com?

The process for submitting a price match request at Hotels.com is straightforward and can be completed online in just a few minutes. Follow these steps to get started.

  1. Visit the Hotels.com Price Guarantee page.
  2. Scroll down to the section labeled “Ask us to match the price.”
  3. Click on “Submit your request” to begin the form.
  4. Select your booking type, either refundable or non-refundable.
  5. Enter your booking information and submit the request for review.

Hotels.com will review your submission within 24 hours and send you an email confirmation with their decision.

What Usually Qualifies (and What Doesn’t)

Understanding which prices Hotels.com will match helps you avoid disappointment. Here’s what you need to know about eligibility.

  • Same hotel, same dates, and identical booking details must be used for comparison.
  • General public rates are eligible for price matching.
  • AARP, AAA, and government membership rates do not qualify.
  • Blind booking or opaque hotel discounts are not eligible.
  • Loyalty program member-only prices are excluded from matching.
  • Special promotional rates limited to select customers are not matchable.

The key requirement is that the lower price you found must be available to any customer without special membership status or restrictions.

Online vs In-Store Requests

Hotels.com operates primarily as an online platform, so all price match requests are submitted through their website. There are no physical retail locations where you can request a price match in person.

Since everything is handled digitally, you’ll need to have your booking confirmation and the competing price information ready when you submit your request online. This digital-only approach actually works in your favor, as you can submit requests from anywhere at any time.

Smarter Ways to Save at Hotels.com

Beyond price matching, there are multiple strategies to maximize your savings on hotel bookings. Start by checking Hotels.com coupons to see what verified discounts are currently available for your dates.

  • Set price alerts on Hotels.com to track rate changes for your desired property before booking.
  • Book during off-peak travel seasons when rates are typically lower across the board.
  • Compare prices across multiple travel sites before committing to ensure you’re getting the best available rate.
  • Check if your credit card, employer, or membership programs offer additional hotel booking discounts.

Price Match FAQ

What if my booking is non-refundable?

If your original booking was non-refundable and Hotels.com approves your price match request, you’ll receive a Hotels.com coupon for the price difference rather than a cash refund. This coupon can be applied to a future booking on their platform.

How long do I have to request a price match?

You must submit your price match request within 7 days of making your original booking. After that window closes, Hotels.com will no longer accept price match claims, so it’s important to act quickly if you find a lower rate.

How does Hotels.com compare to other travel sites on price matching?

Like many online travel agencies, Hotels.com offers price matching with specific conditions and exclusions. If you’re comparing multiple booking platforms, check each site’s individual policy, as they vary in what qualifies and how refunds are issued.

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About the Author

Olivia Harper
Olivia Harper

Consumer Finance & Retail News Editor at RetailCoupons.com, covering personal finance, taxes, retail trends, savings, and smarter shopping insights.

RetailCoupons.com Team
RetailCoupons.com Team

The RetailCoupons.com Team curates verified coupons, promo codes, and deals from thousands of stores to help U.S. shoppers save on everyday purchases. The team focuses on accurate, up-to-date offers and clear recommendations you can trust.

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